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Vinebrook Homes Augusta
- Property Management
- Augusta, GA
About this business
Location details
2531 Center West Pkwy, Ste. 100, Augusta, GA, 30909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nothing is serious with this company. I've been without air for 4 days. I'm strugging to breathe every night. I can't request appointment days for less serious issues. They raised the rent but can't fix anything. My gutters are falling, the porches are falling apart the basement leaks the furnace leaks. And i had to scrub this place clean before moving in and it still smells like animals and feces. I don't have any animals. It took multiple people coming out to fix the toilet. I request a cover for the dryer vent outside and... read more
Business response:
Dear Manesa, Thank you for bringing your concerns to our attention. We’re genuinely sorry to hear about the difficulties you’ve experienced and the frustration this has caused. Your comfort and peace of mind in your home matter to us, and we want to do all we can to address these issues. We understand how distressing it must be to be without air. While systems unfortunately fail at the most inconvenient times, we want to assure you that urgent HVAC concerns are treated as top priority and your request has been assigned to a ... read more
For 5 years, 6 months I lived at **** ********* *** ******** **. The neighborhood was great. When we moved in the house was so dirty that Stephen, the move-in inspector, refused to inspect it and we were given a $250 credit to clean it. At the time of initial move-in, the house was managed by Prager. Vinebrook took over in 2022. Without a phone call or an inspection, Vinebrook raised our rent $200. We stayed because the area was great and it was within walking distance from my daughter's job. There were major plumbing issues... read more
Business response:
Thank you for your feedback. We're sorry to hear about your concerns during your stay at **** ********* *** While the property was managed by a different company at the time of your move-in, VineBrook assumed management in 2022. Regarding the rent increase, all adjustments were made in accordance with Georgia landlord-tenant laws, which require written notice in advance. Phone calls are not a legal requirement for rent changes, but we strive to maintain open communication through email and provide sufficient time for residen... read more
I use to rent from them 3 years ago. I feel so bad for the current tenants. I am grateful to have have purchased a beautiful home in a safe community. This company was and still is a slump lord. You all only hope is to get out, get your money right, and buy your own home. Vinebrooks keep the poor, poor.
Business response:
Hi Sally, Thank you for sharing your experience. We’re sorry to hear that your time with us left you feeling this way. At VineBrook Homes, we are continuously working to improve the quality of our homes, resident experience, and customer service. While we recognize that we may not have met your expectations in the past, we are committed to making meaningful progress and addressing areas of concern. We genuinely wish you continued success in homeownership and appreciate your perspective. If there’s anything specific you belie... read more
I don’t personally rent from them but they own 8 out of the 12 homes in my cul-de-sac. They are ALL falling apart. Gutters falling off the houses, writing or graffiti on the brick, grass over a foot tall, deteriorating roofs and chimneys. You name it! This is in Westerville which is a very nice area and this company is decreasing the value of the surrounding homes. We spoke to a neighbor who is a Vinebrook tenant & they say they have maintenance requests that haven’t been reviewed for months!
Business response:
Thank you for bringing this to our attention. We take pride in maintaining our homes and being good neighbors in every community we serve. What you’ve described does not reflect the standards we aim to uphold. If you're willing, we invite you to email **********************************with the property addresses of concern so we can review and address the issues promptly. Your feedback helps us ensure that all homes—occupied or vacant—receive the attention they need. We appreciate you speaking up and will ensure your concern... read more
this company is a slumlord. there’s so many families getting screwed over by them. currently pursuing legal action to get every cent back. we haven’t even moved in! got keys and half rhe fragrance plug ins they used to disguise the smoke smell is gone… my children and i all had asthma attacks within hours. this company needs to rot, just like their houses are!!
Business response:
We’re sorry to hear about your experience and take these concerns seriously. The well-being of our residents is a top priority. We encourage you to contact your local property manager directly to discuss available leasing options and next steps. Our team is committed to resolving issues quickly and appropriately. For further assistance, please reach out to our Customer Service team at **************. Sincerely, VineBrook Homes
Me and my children are about to be homeless. I hit a rough patch. Vinebrook filed evictions on me. I paid in full and am still here. They decided to not renew my lease. So I can't rent from them, because of the filed evictions, no one will rent to me, and I can't stay. I never thought I'd be homeless. I work every day. Please read the lease. Don't let them get you.
Business response:
We sincerely understand how difficult and stressful this situation must be for you and your family. We know that housing stability is essential, and we’re truly sorry to hear about the challenges you’re facing. While we can’t discuss specific lease agreements in a public forum, we encourage you to reach out to our team directly, ************, to see if there are any additional resources they can offer. Wishing you the best in this difficult time, VineBrook Homes
I am a current resident of vinebrook homes and I find that it is hard to get in touch with anyone there. Then when you get someone they talk down to you like you are dumb. For instance I have received a bill from the water company in the amount of 159.59 then I get a bill from there third party billing and it states 135.90. That is a 34.05 difference. So I place a call to only be told that there is a past due sewage charge of 647.05 that I have to pay. Excuse me, when I have paid each and every time the water bill is due. I ... read more
Business response:
Thank you for your feedback. We understand how important it is to have clarity on your billing, and we want to help address any concerns you have regarding the backdated sewer charges. We encourage you to reach out to our customer service department at ************and request a copy of your ledger and utility addendum for further clarification. Our team will be happy to review the details with you and ensure you have a clear understanding of the charges. We appreciate you as a resident and are here to help. Sincerely, VineBr... read more
I applied for a rental last night around 8pm and paid the application fee of 80$ since there were 2 applicants. It states this takes up to 2 days to be processed. This morning i checked to see any updates on the application around 10am and it said denied. I have called many times to figure out why i was denied since nothing was on my credit reports saying any credit records were even pulled by any kind of rental company. When i call they give me a number and it goes to the same automated system or the customer service email ... read more
Business response:
Thank you for reaching out regarding your application status. We understand how important this process is and want to ensure you receive the assistance you need. For more information for your application status, we encourage you to send a direct email to ********************************** with your full name and application details. This will allow our team to investigate further and provide you with a clearer explanation. We appreciate your patience and look forward to assisting you.
This is one of the worst rental companies I have ever rented from been over a week and still no heat needs a new furnace they said today there's no timeline and it's 15° outside been dealing with this off and on all winter
Business response:
We sincerely apologize for the delay in resolving your heating issue, especially in these cold temperatures. We understand how frustrating and uncomfortable this has been, and we truly regret any inconvenience it has caused. If your heating issue is still unresolved, please follow up with us so we can assist you with temporary heating solutions while you await the repair. If the issue has been resolved, we sincerely appreciate your patience as we worked through our processes to get it addressed. Please don’t hesitate to reac... read more
Frequently asked questions about Vinebrook Homes Augusta
How is Vinebrook Homes Augusta rated?
Vinebrook Homes Augusta has a 1.3 star rating with 215 reviews.
When is Vinebrook Homes Augusta open?
Vinebrook Homes Augusta is closed now. It will open on Monday at 9:00 a.m.