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Vonage Business Communications
About this business
Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).
Lots of dropped or missed calls. Features and settings could be more streamline and intuitive.
Business response:
Thank you for the review, Jessica, and we apologize for the inconvenience. Would you be able to navigate to your app's main menu > "Help & Support" > "Report an Issue" (so that we can get more information about the app) if the issue returns? In addition to changing the settings structure, we would welcome further suggestions.
super cool app
Business response:
Thank you for the great feedback and 5-star rating. Glad you like us!
Great
Business response:
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
very good application
Business response:
Thank you very much. Keep using our app :)
does not sync well with desk top phone, cell phone and web base application. If I save a phone # on the web application it does not record that customer on the desktop phone. other than that I love it!!
Only difficulty is how to become available for calls
Business response:
Felicia, thank you for your review. Would you please identify if you are seeing the "No Calls Connectivity" banner or if the issue is different? Please contact us at customercare-vb@vonage.com if the issue persists.
Overall great app and works well with the desktop version. However, after several minutes of talk, the app mutes and can't unmute it. And the app screen disappears during the conversation and you need to search through your apps to find it again. So clients could be talking and think you left the conversation because they can't hear you. Please fix this!! Thanks!
Business response:
Hi Jacob and thank you for the review! When you have a moment, please navigate to your app’s main menu > "Help & Support" > "Report an Issue" (so we can receive more information about the app). We’ll be happy to investigate this issue and solve it as soon as possible! Also, please feel free to contact us at customercare-vb@vonage.com.
I'm working from home due to covid in quarantine and the service is working awesome
Business response:
Thank you for your review, glad you like us!
Using this through my work. Connections are great, sound is clear and consistent!
Business response:
Thank you for the great review Eric!
Frequently asked questions about Vonage Business Communications
How is Vonage Business Communications rated?
Vonage Business Communications has a 4.5 star rating with 2,186 reviews.
When is Vonage Business Communications open?
Vonage Business Communications is closed now. It will open on Monday at 9:00 a.m.