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Vonage Business Communications
About this business
Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).
it's really a grate app to work with
Business response:
Thank you for the great review Kessy :)
simple and efficient UI, fast and does the job well
Great when it works. Very problematic with parked calls. Tech support marginal at best. Have used for about a year in retail with about 25 associates on our sales floor. Far too often parked calls never show up on staffs cell phone. But again. When it works it is fantastic!
Business response:
Thank you for the review, Ken. Would it be possible to provide more specifics about the parked calls issue so that we can identify it and resolve it? Feel free to contact us at customercare-vb@vonage.com as well.
I like the idea of this app for monitoring my work VOIP phone when I am away from my desk. In real-live use of this app, it is marginally helpful. The ability to monitor calls is sketchy at best. Many times, I do not get notified of a call or voicemail for several hours after the vent. Because of this, I have muted the phone part of the app as I was unable to take a call. Eventually, I will be shown a number on the app icon letting me know how many calls I have missed. To clear this so it doesn't keep showing up as something... read more
Business response:
Thank you very much for your detailed review, Arthur. Would you mind updating to our latest version and letting us know if things have improved? We'd love to earn your 5-star review.
Great integration of my office phone with my cell. MOST of the time, the call quality is as good as if I'm using my office phone.
Business response:
Hello! We're glad you like us. Let us know what we can do better to earn your 5-star rating.
The app is okay. The people on the other end of the call have issues hearing me about 50% of the time. I have noticed that the app never gives me the prompt to rate the call quality when the call is bad.
Business response:
Hi, we apologize for your inconvenience. When you have a moment, please navigate to your app’s main menu > "Help & Support" > "Report an Issue" (so we can receive more information about the app). We’ll be happy to investigate this issue and solve it as soon as possible! Also, please feel free to contact us at customercare-vb@vonage.com.
Work
Business response:
Hi! Could you comment on any specific issues or suggestions where we can improve? Let us know and we'll be glad to do so. You can contact us at customercare-vb@vonage.com or use the "Report an Issue" option in the app. Thank you!
Everything works great & easy to use!
Business response:
Thank you for the great review and 5-star rating Jennifer :)
It was working fine until recent update. Now its keep on crashing!!
Business response:
Hi, we apologize for your inconvenience. When you have a moment, please navigate to your app’s main menu > "Help & Support" > "Report an Issue" (so we can receive more information about the app). We’ll be happy to investigate this issue and solve it as soon as possible! Also, please feel free to contact us at customercare-vb@vonage.com.
Frequently asked questions about Vonage Business Communications
How is Vonage Business Communications rated?
Vonage Business Communications has a 4.5 star rating with 2,186 reviews.
When is Vonage Business Communications open?
Vonage Business Communications is closed now. It will open tomorrow at 9:00 a.m.