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Vonage Business Communications
About this business
Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).
works really well if you know how to use all the features
Business response:
Thanks for your awesome review, Kane! Glad you liked us :)
sometimes they cannot hear me
Business response:
Hi Church, sorry to hear about that. Could you please provide more details of this issue? If this happens again, please navigate to your app's main menu > "Help & Feedback" > "Report an Issue" (so we can receive more information about the app). We’ll be happy to investigate this issue and solve it as soon as possible!
Can you please provide the option to change the background.
Business response:
Hi Sitaram, thanks for the review! We will consider adding this feature :)
When you logout of the app (mobile and desktop app) you message history won't show and when you try logging out and logging in again even most recent ones won't show. Tried uninstalling and reinstalling the app but it doesn't fix anything at all. I hope they fix this issue.
Business response:
Hi Joece, we apologize for your experience. When you have a moment, please navigate to your app’s main menu > "Help & Feedback" > "Report an Issue" (so we can receive more information about the app). We’ll be happy to investigate this issue and solve it as soon as possible! Also, please feel free to contact us at customercare-vb@vonage.com.
sometimes disconnects, great app for work and would recommend
Had a rough 2 weeks as we could not text through our main number..... This was elevated to engineering configured the Android app and now we are able to text through the main number. It took a little longer than I had hoped but now that it's fixed I seem to be enjoying the app as well as all the features Vonage has to offer! Just wish to customer service was a little more one-to-one rather than chat all the time. Chat just takes way too much time sometimes
Call quality is good but having a lot of trouble sending messages. Seems like there might be a filter of some words or something (not bad words). Some messages will go through while others don't
Some dropped calls or not great sound quality or they can't hear me. I'm on att lines...so I would think it would be better. Other than that I 100 love it.
Basic phone functions okay. Does not connect when vpn is on ; other phone app works with vpn. Sometime later... After being contacted by Vonage about this issue, the app is working with my vpn as of about the beginning of August 2021.
Business response:
Thank you for your feedback, we are glad that the VPN issue was resolved. Is there anything else we can do to improve your experience?
Frequently asked questions about Vonage Business Communications
How is Vonage Business Communications rated?
Vonage Business Communications has a 4.5 star rating with 2,203 reviews.
When is Vonage Business Communications open?
Vonage Business Communications is closed now. It will open at 9:00 a.m.