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Vonage Business Communications
About this business
Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).
I gave up my desk IP Phone a while back since I travel and rarely work from my desk during business hours. I tried the Vonage Chrome extension, but it's not very good. Totally frustrated, I decided to try the Android app and I was pleasantly surprised. I use it on both my cell phone and tablet. It integrates with the device's contact list (something the Chrome extension could not do) and the call quality is quite acceptable. The only complaint I have is that the tablet version only displays in portrait mode. I set my tablet ... read more
Business response:
Thank you for the detailed feedback. We will look into supporting tablet landscape mode in the future.
App is real convenient and it works even with minimal phone data connection. I just hope you can add options for warm and blind transfers too.
Business response:
Thank you for your feedback. Blind transfer is available, using the arrow on the top right of a screen while in a call. Warm transfer is someone we're looking to add in the future.
Used across all our company in various regions, we use it quite a bit. However the last update was bad. Call history is completely blank, cannot find who called on missed calls anymore, causes grief. Just shows a number of missed calls.
Business response:
Thank you for your feedback. We have issued 5.9.1 update to fix this issue, sorry for the inconvenience.
Call history barely loading in latest update. Other than that works good.
Business response:
Thank you for your feedback. We have issued 5.9.1 update to fix this issue, sorry for the inconvenience.
Call history is not showing
Business response:
Thank you for your feedback. We have issued 5.9.1 update to fix this issue, sorry for the inconvenience.
I need to be told what features it has. It it great for calls and texts
Business response:
Thank you for your feedback! If you have more questions about features please contact us from the app's feedback option.
Vonage Team has been responsive to app reviews. Never Miss a Call is a powerful feature, but calls forwarded to a personal number need to be directed back to Vonage Voicemail if "Ignore" is pressed.
Business response:
Thanks for the feedback and sorry to hear that you are having issues with the app. If you wish to receive calls on your cellular service you may set call forwarding to your cell number.
I use this for my business. It integrates good with my Zoho CRM software. Call quality's good. There's only a couple issues with it. When someone's calling you and you're already on the phone, it cuts the sound with the person you're talking with, until you select what you want to do with the incoming call. Cuts your customer off in mid sentence. They never even know you're gone. Second issue. Sometimes you can see an incoming call on your computer screen, but it never rings your phone, and you can't pick it up. You have to ... read more
Business response:
Hi, thank you for your detailed feedback. In order to reject a call, you should swipe the incoming call button left or up (if you want to decline the call with a message). Regarding the first issue, we're looking to improve this behavior.
Frequently asked questions about Vonage Business Communications
How is Vonage Business Communications rated?
Vonage Business Communications has a 4.5 star rating with 1,594 reviews.
When is Vonage Business Communications open?
Vonage Business Communications is open now. It will close at 6:00 p.m.