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Wag Hotels - OHare
- Consumer Services
- Schiller Park, IL
About this business
Location details
10516 United Parkway, Schiller Park, IL, 60176, United States
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Wag Hotels - OHare CUSTOMER SERVICE +1 (805)- 41O 56OO Wag Hotels - OHare PHONE NUMBER +1 (805)- 41O 56OO Wag Hotels - OHare CUSTOMER SERVICE +1 (805)- 41O 56OO Wag Hotels - OHare PHONE NUMBER +1 (805)- 41O 56OO Wag Hotels - OHare CUSTOMER SERVICE +1 (805)- 41O 56OO Wag Hotels - OHare PHONE NUMBER +1 (805)- 41O 56OO Wag Hotels - OHare CUSTOMER SERVICE +1 (805)- 41O 56OO Wag Hotels - OHare PHONE NUMBER +1 (805)- 41O 56OO
Business response:
Thank you for the positive review, Janvi. We are thrilled you enjoyed your experience with Wag Hotels O'Hare! Best, Rebecca
Wag Hotels - OHare CUSTOMER SERVICE +1 (805)-3O8 OO4O Wag Hotels - OHare PHONE NUMBER +1 (805)-3O8 OO4O Wag Hotels - OHare CUSTOMER SERVICE +1 (805)-3O8 OO4O Wag Hotels - OHare PHONE NUMBER +1 (805)-3O8 OO4O Wag Hotels - OHare CUSTOMER SERVICE +1 (805)-3O8 OO4O Wag Hotels - OHare PHONE NUMBER +1 (805)-3O8 OO4O Wag Hotels - OHare CUSTOMER SERVICE +1 (805)-3O8 OO4O Wag Hotels - OHare PHONE NUMBER +1 (805)-3O8 OO4O
Business response:
Thank you for leaving us a 5 star review!
First time leaving our dog with you. Was good to watch him play on the Webcam. Only giving 4 stars cuz we really don't know what else happend. Would be great to get some sort of report card of how he did (feeding, sleeping, issues with other dogs, etc) We will certainly use you again!
Business response:
Thank you for providing your feedback and letting us know about this issue, Gene. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Usually the rule of thumb on this is no news is good news. If any of our guests have any issues i.e. feeding, meds, interactions with others we are quick to contact the pet parent. Also feel free to give us a call and we can give you an update at anytime. Please get in touch with us on (847) 678-1200 and we'd be happy to hel... read more
Both of our cats were boarded for about a week, and they came back home sick. Both had a respiratory infection and were sneezing frequently. They had minimal interest in food for 3 or 4 days after coming back. One of them had diarrhea for 3 days. Also, we had individually packed each meal for them in small containers so that they would be fed only the food we provided. When we got out food bags back when we picked up the cats from the place, there was good-sized plastic bag of unknown dry food in the food bag, which we had n... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Girija. I have called you and left a voicemail. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (847) 678-1200 and we'd be happy to help you out. Cheers, Paradise 4 Paws
My pet’s personal belongings were misplaced and lost at the hands of the staff. No reasonable remedy for the situation was offered.
Business response:
Thank you for providing your feedback and letting us know about this issue, Laura. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Ideally we prefer to not take any personal items other than food or medications because situations like this can happen. Please get in touch with us on (847) 678-1200 and we'd be happy to help you out. Cheers, Paradise 4 Paws
I think my pup had a nice stay, he was fine when I picked him up after two nights. I wish I would have received photos or a note on how he was doing as it was his first time there though. I wasn’t able to see him on the webcams.
Business response:
Hello, Melanie! Thank you for your feedback. Please note, you can always call the resort and we can tell you to what camera your puppy is under. If you would like any sort of status update on your pup, please do not hesitate to contact the resort directly so we can give you that information. We thank you for your feedback and we hope to see Max soon!
Be more transparent and realistic with pricing.
Business response:
Hello Christina thank you for voicing your concerns and for taking the time to talk to me over the phone at Mya's check out. We try to be as transparent as possible regarding prices, which is why I took the time to walk you through where on our website you could view the policies regarding early and late check in prices. We apologize for any miscommunication, and we thank you, for your feedback.
If I could give zero stars for this place I would … We have a high anxiety dog, who also had a dog aggression due to being attacked by dogs in the past. We explained all of this to the staff and gave a list of instructions. They assured us that everything would be fine and she would have individual play time. A few days in we called to check on her and they said she was doing great in group play and we were very confused seeing that we explained she was dog aggressive , they then told us they had the wrong dog and she was d... read more
Business response:
Hello Robert, thank you for voicing your concerns and to your partner, for taking the time to speak with us regarding Boo's stay and allowing us to explain the events leading to the incident. As discussed, Boo was not immediately rushed to emergency room, because we were able to get her an appointment with one of our partner vets and opted for supportive care until her vet appointment. We invite you to reach out to feedback@paradise4paws.com if you would like to continue the conversation and would like a different perspectiv... read more
STAY AWAY FROM THIS FACILITY! My experience at Paradise 4 Paws was DISGUSTING to say the least! The staff I have encountered have NO compassion for animals! I boarded my puppy here for 7 days and I could not believe the inhumane, deplorable conditions he lived in day to day as I witnessed from the 24hr webcam. I had booked him in an executive suite with webcam access, so I was able to check on him whenever I wanted. You would think that because I can see him, that they would tend to him a little bit more attentively knowing ... read more
Frequently asked questions about Wag Hotels - OHare
How is Wag Hotels - OHare rated?
Wag Hotels - OHare has a 4.7 star rating with 2,190 reviews.
When is Wag Hotels - OHare open?
Wag Hotels - OHare is open now. It is open 24/7.