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Wag Hotels - OHare
- Consumer Services
- Schiller Park, IL
About this business
Location details
10516 United Parkway, Schiller Park, IL, 60176, United States
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We used to give this place a 5 stars, they took better care of dogs when COVID was at its max point and last 3 times we boarded our dog is like they don’t have enough staff to take care of all of them. This situation is bad because they are supposed to have someone supervising all this dogs while they play, my dog was attack and they don’t even want to say which dog did it, they say they don’t know who did it, meaning, this can happen again to another dog if they don’t know anything, they have cameras and they always suppose... read more
Business response:
HI Carlos, Thank you for your feedback. I spoke with your wife at length about Mila. This was not an attack, and with rough play sometimes accidents happen. We have reviewed the video numerous times and do not see any "attack" happening at all. We are so sorry that Mila was hurt, and we are glad that our associates were on top of finding the wound and call the vet for direction. Please feel free to give us a call after getting more details from your wife if you have any questions. Thank you.
The staff was wonderful snd very patient with my Aussie puppy-who was very reluctant to interact with other puppies. I think she was also missing her crate time and more frequent potty breaks as well as more energetic activities she normally has at home. They did a good job but the program was not ideal for a 16 week old puppy. Perhaps we will try it again when she is older.
Business response:
Hello Marry Anne, thank you for your feedback. As you may know it is normal for puppies to be timid of new dogs and people. Pheobe did interact well with the other puppies during her assigned Puppy's Day Out. We also would encourage purchasing additional Personal Playtime, for more out of room activities. We do understand wanting to wait until Pheobe gets bigger and older prior to her next visit. We do hope to see you in the near future.
My 7.5 year old German Shephard has never been boarded. He can be very anxious. Luckily after a day or so he settled in. To my surprise he did awesome at play with other and also went into the pool.
Business response:
Thank you so much for your kind review! We really enjoyed spending time with Jake and we hope to see you both again soon.
First time everything seemed good the only thing I was disappointing is i didn’t get any pictures
Business response:
Thank you so much for your review, Kathy And Jerome. We really appreciate you taking the time out to share your experience with us. We loved spending time with Mia and will be sure to take lots of photos for your next visit. We look forward to seeing you all again soon.
I was not happy with the bill and your staffs attempt to explain why it was over $150 more than the estimate. Essentially they could not explain what and said to just sent an email. I get you provide a service and you obviously feel you can charge what you want but I would have expected some reasonable explanation. Now that we are traveling again I will look for alternative a and make sure I let others know how I feel about your company.
Business response:
Hi Richard, reviewing the original confirmation email that was sent to you after you reserved your stay using the client portal, I see you had a checkout date of 8/17 for 6pm, however it looks like you checked out from the resort on Aug 18th at 6pm. This is why the invoice balance was different than your original estimate. If you would like to review these charges with us please reach out to Feedback@paradise4paws.com and we would be happy to review this with you in more detail. - Megean, Manager of Customer Experience.
Scheduling, drop off, and pickup we’re convenient and seamless.
Business response:
We really appreciate you taking the time out to share your experience with us and we look forward to seeing you both again soon.
The dog seemed well cared for, but I’m frankly shocked that food was not included. This is the only place I have ever encountered that that treats food as an “extra”. Unfortunately, that was not mentioned when I booked, so I was doubly shocked. Had to buy a big bag of food so he would have something to eat.
Business response:
Thank you for your review and feedback. We had a great time spending time with Knut. While we do have food and options for our guests, we recommend bringing your pup's food so he will be comfortable and happy. We hope to see you both back again soon.
The cats beds were elevated off the floor and they had no where to lie, my wife noticed one of the other rooms had vomit on the floor while the cat was in there
Business response:
Thank you for your feedback, John. We take your concerns very seriously and will address your concerns with our team. We truly want you, Puddy, Ginger, and Tweety to enjoy your experience at Paradise 4 Paws, and we will look to make your next visit exceed your expectations.
First time customer. I will not recommend this place.
Business response:
Thank you for providing your feedback and letting us know about this issue, Mariusz. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We had a good time getting to know Bella; she is so sweet. We hope that you will allow us another opportunity to win your trust again. Please feel free to give us a call so that we can make your next experience a great one.
Frequently asked questions about Wag Hotels - OHare
How is Wag Hotels - OHare rated?
Wag Hotels - OHare has a 4.7 star rating with 2,190 reviews.
When is Wag Hotels - OHare open?
Wag Hotels - OHare is open now. It is open 24/7.