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Wag Hotels - San Francisco
- Pet Boarding
- San Francisco, CA
About this business
Location details
25 14th St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As I was reading other reviews I can sympathize with others pain. My corgi went to the all day play and when I pick him up he was coughing non stop. He also was missing his bandana which I sent him with but that isn't really important. He didn't ate or drink anything and became very sick overnight. I was so terrified and took him to the emergency room. He was diagnosed with kennel cough due to poor ventilation and unsanitary conditions. I called WAG customer service to let them know since kennel cough is highly contagiou... read more
Business response:
We are truly sorry that your Corgi contracted canine cough. We do have several policies and standard practices to prevent illnesses, although there is a small chance illness can still spread in community environments. As the General Manager, I am disappointed I didn't get the message to call you back sooner. I am glad we were able to connect via email. I do hope you give us another chance! We are great at providing clean and fun environments for our guests, and we want your family to have that experience.
Wag has provided care for our two dogs multiple times over the last year, and while we have had some good experiences with Wag and have never worried for our dogs' immediate safety while in Wag's care, there are several reasons we will not be boarding them at Wag again in the future. There are two critical issues: health/sanitation practices and communication. Plain and simple - both times in recent memory (once in July and once in August) that we have boarded our dogs at Wag for multi-night stays, they have come back with... read more
Frequently asked questions about Wag Hotels - San Francisco
How is Wag Hotels - San Francisco rated?
Wag Hotels - San Francisco has a 4.1 star rating with 991 reviews.
When is Wag Hotels - San Francisco open?
Wag Hotels - San Francisco is open now. It will close at 6:00 p.m.