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Wag Hotels - San Francisco
- Pet Boarding
- San Francisco, CA
About this business
Location details
25 14th St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Prices keep going up. For some reason, simply dropping your dog off takes on average 15 minutes, it's taken up to 30 before--how difficult can they make it? Absolutely infuriating how long it takes. They also got flooded and had to move things around but didn't bother to tell anybody beforehand. They also groomed the wrong dog with the same name last time I asked for grooming.
Business response:
Hi Trevor, We're so sorry that our drop off and pick up times have been unusually long lately. We've heard your concerns and are taking the time to better ourselves and our processes. We apologize for not making you aware of our flood damages and will make sure to pass this bit along to our team in hopes we will be better prepared, should we face something like this again. We would love to make up for dropping the ball with your pup's groom. We want to touch base but we're having a hard time finding you in our system. ... read more
Edit: Wag customer service never replied when I asked to get in touch with the manager who replied. I think they are just mass replying to save face, not to actually resolve or investigate anything .
Business response:
Hey Mark, I'm so sorry you haven't been able to touch base with me. This is definitely not the way we do things and you shouldn't have had to reach out more than once. We appreciate your honest feedback and keeping us in the loop so we can continue to grow and learn. I would love to further investigate your concerns and get the chance to speak with you. We haven't been able to locate you in our systems. I've reached out via Yelp messaging in hopes of offering a direct contact to me so we can address your stay from July a... read more
I have boarded my dog plenty of times before and was excited to give this place a shot given the amount of people that had recommended it to me. I was extremely disappointed in how they neglected my dog and the instructions I gave for him. I packed him one bag of food per day with his name, the date and instructions clearly labeled on each bag. After about halfway through my trip, I was receiving calls that they ran out of food for my dog. I knew there was no way this was possible as I had packed a little extra to ensure he ... read more
Business response:
Hi Charlie, Thank you for taking the time to speak to me just now. I apologize that this was your experience with Wag Hotels in San Francisco. With our team being pet lovers and pet parents themselves, this is extremely disappointing for us to hear. I'm so sorry to hear that you spent so much of your time away concerned about the care your dog received. This is not what we want for anyone trusting us with their loved one to feel. Hearing your concerns on feeding, exercise, and cleanliness have struck a chord with us as we ... read more
My dog came home with lots of scabs, scratches and rashes on his belly, and he lost about 20% of his body weight (he's never been this light since we adopted him from the shelter 2 years ago). When we came to pick him up, he did was not washed and we had to wait another 2 hours for them to do so.
Business response:
Hi Bianca, Thank you for taking the time to speak with me this afternoon. We're so sorry that Quigley's stay did not portray the 5 Star Luxury Experience it should have. We completely understand your frustrations and thank you for providing feedback for us so we can improve all that we do here. We pride ourselves on our ability to take top notch care of our furry friends as well as their human counterparts, so when we hear that we’ve fallen short, we take the opportunity to learn how we can do better. The health & safety... read more
Booked a one on one day stay for my dog. Left enough food for his dinner. Picked him up at 7 and his food was untouched . They didn't feed him
Business response:
Hi Melanie, I'm so sorry that this was your experience with Wag Hotels and understand your frustrations. Thank you for providing feedback for us so we can improve our services. I would love to chat with you about your furry family members day with us so we can dive deeper into what took place during this time. Please give us a call at 888.924.5463 and ask to speak with a member of the San Francisco management team. Take Care, Eryn Ginzel
dont put your pet here! they will neglect your pet and not feed them. keep them locked up without taking them out. they will withhold video footage too. overall they treat your pet horribly
Business response:
Hi Natalie, I'm so sorry to see that you did not have had a good experience with us. Thank you for sharing the feedback, I would love to chat and learn more about your family members stay with us so we can better address your concerns. Please give us a call at 888.924.5463 and ask to speak with a member of the San Francisco management team. Take Care, Eryn Ginzel
We used to bring our dog there a few times a week for all-day play and we would even purchase the extra services for her (K9 Fit Rooftop Romps, etc...) because we wanted to make sure she was getting the most stimulation for the day. In the beginning, loved it and the staff - but it looks like there's been quite some turnover in the past six months so the same people that used to be excellent from a customer service and dog care standpoint aren't there anymore. I will acknowledge that they are pretty understaffed - so I'm n... read more
Business response:
Hi Daniella, Thank you so much for taking the time to speak with me today. We are committed to researching and understanding your concern and Furi's day, we appreciate all of the information you gave us over the phone. Client and guest satisfaction is very important to us, we strive to offer exceptional care for our guests. We appreciate your feedback as it helps us identify areas where improvements can be made. We will be in touch soon with more insights. Best Regards, Eryn Ginzel
I did not have a good experience here. My pitbull, Givenchy, stayed here for 5 days during 4th of July. I supplied a smaller bag of food, 18 dollar bag. When I returned, more then half of this bag was returned to me. I do not believe my dog was fed everyday, twice a day. I also paid for all the extra perks, including treat time, night play etc. I do not believe these services were fulfilled. When I tuned in everyday to watch his playtime this was not the high energy dog i know. I was concerned he would be overly friendly to ... read more
If I could give Wag Hotels ZERO STARS I would. After leaving my golden retriever at Wag Santa Clara, I must let you know that Wag Hotels is NOTHING like they used to be. My golden retriever was in the "all day play" on Saturday and he has been VOMITING ever since. Both the ER vet and our primary vet say he was under COMPLETE STRESS. The CAMERAS at Wag were NOT WORKING after 1:30pm and there is no way to get a hold of anyone at the hotel. Central scheduling requires you to leave your number for a call back which I DID NO... read more
Frequently asked questions about Wag Hotels - San Francisco
How is Wag Hotels - San Francisco rated?
Wag Hotels - San Francisco has a 4.1 star rating with 991 reviews.
When is Wag Hotels - San Francisco open?
Wag Hotels - San Francisco is open now. It will close at 6:00 p.m.