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Wag Hotels - San Francisco
- Pet Boarding
- San Francisco, CA
About this business
Location details
25 14th St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
dont put your pet here! they will neglect your pet and not feed them. keep them locked up without taking them out. they will withhold video footage too. overall they treat your pet horribly
Business response:
Hi Natalie, I'm so sorry to see that you did not have had a good experience with us. Thank you for sharing the feedback, I would love to chat and learn more about your family members stay with us so we can better address your concerns. Please give us a call at 888.924.5463 and ask to speak with a member of the San Francisco management team. Take Care, Eryn Ginzel
We used to bring our dog there a few times a week for all-day play and we would even purchase the extra services for her (K9 Fit Rooftop Romps, etc...) because we wanted to make sure she was getting the most stimulation for the day. In the beginning, loved it and the staff - but it looks like there's been quite some turnover in the past six months so the same people that used to be excellent from a customer service and dog care standpoint aren't there anymore. I will acknowledge that they are pretty understaffed - so I'm n... read more
Business response:
Hi Daniella, Thank you so much for taking the time to speak with me today. We are committed to researching and understanding your concern and Furi's day, we appreciate all of the information you gave us over the phone. Client and guest satisfaction is very important to us, we strive to offer exceptional care for our guests. We appreciate your feedback as it helps us identify areas where improvements can be made. We will be in touch soon with more insights. Best Regards, Eryn Ginzel
I did not have a good experience here. My pitbull, Givenchy, stayed here for 5 days during 4th of July. I supplied a smaller bag of food, 18 dollar bag. When I returned, more then half of this bag was returned to me. I do not believe my dog was fed everyday, twice a day. I also paid for all the extra perks, including treat time, night play etc. I do not believe these services were fulfilled. When I tuned in everyday to watch his playtime this was not the high energy dog i know. I was concerned he would be overly friendly to ... read more
If I could give Wag Hotels ZERO STARS I would. After leaving my golden retriever at Wag Santa Clara, I must let you know that Wag Hotels is NOTHING like they used to be. My golden retriever was in the "all day play" on Saturday and he has been VOMITING ever since. Both the ER vet and our primary vet say he was under COMPLETE STRESS. The CAMERAS at Wag were NOT WORKING after 1:30pm and there is no way to get a hold of anyone at the hotel. Central scheduling requires you to leave your number for a call back which I DID NO... read more
The San Francisco staff at wag hotels is incompetent. I used the wag hotels in West Sacramento for over a year and never had any problems. Since moving back to SF they banned my dog from All Day Play because they said, "he had too much energy for some of the other dogs." I was ok with this and resorted to their Day Stay. After this I probably had to wait an average of 10-15 minutes every time for them to get my dog for me because they were "looking for him". I would watch multiple other dog parents receive their dog before m... read more
Business response:
Hi Radek, Thank you for sharing your experince, and thank you for being patient and working with us as we try different options to see what best suits your dog. I'm glad to hear that you have had so many positive experinces at our West Sacramento, but I'm disappointed to hear that you've not felt the same standard at our San Francisco location. Our staff are all true animal lovers who love spending time with our guests as well as getting to know our human clients. We are also actively recruiting additional animal lovers t... read more
I've reached out to Wag twice with no reply. Actually once they replied saying no other dogs got sick. Look at your Yelp bro! I've escalated this with them. Other dog owners, please do the same.
Business response:
Hi Yasmin, I'm so sorry to hear about your frustrating experience trying to connect with us and relay your concerns. Thank you for bringing this to our attention so we can take action, and commit ourselves to doing better in the future. It sounds like your pup left not feeling well and we are certainly concerned to hear that. The health & safety of our guests is so important to us, and we never want to hear that one of guests is not feeling well after visiting us. While we know we can never fully eliminate the risk of ... read more
Business response:
Hi Yasmin, I'm so sorry to hear about your frustrating experience trying to connect with us and relay your concerns. Thank you for bringing this to our attention so we can take action, and commit ourselves to doing better in the future. It sounds like your pup left not feeling well and we are certainly concerned to hear that. The health & safety of our guests is so important to us, and we never want to hear that one of guests is not feeling well after visiting us. While we know we can never fully eliminate the risk of ... read more
There is no way to contact them directly. None. On the website and 800-number recording it says you can stop by from 10a-6p for a tour of the rooms. I stopped by at 1p. Girl at the desk said "Sorry we're not giving any more tours today." I had a few questions. She said to call the 800-number or check the website. Called the 800 number 3x. Put on hold 3x. I requested a call back 3x. Never got a call back. Was able to find the direct number to the SF location, not the 800 number. Called, it went to voicemail. Left a message as... read more
Business response:
Hi Pink, I'm so sorry to hear about your frustrating experince trying to connect with us. Thank you for sharing the experience so that we have the opportunity to continue to improve the customer experince at every touchpoint- whether that be in our Client Care Department who tends to the 888.WAG.LINE or at our hotels who assist client's in person. Our goal is to be convenient and easy to use by providing 24/7 access to a live person who can answer any question you may have as well as online options for registration, boo... read more
Not sure how this establishment has 4 stars, we definitely should have at least read through some of the recent reviews as all the 1 & 2 star reviews reflected our experience - food: our dog straight up wasn't fed. why are we paying over $100 / night for our dog to not get fed. we watched the video and had to call to get someone to actually go in and provide food for our dog. isn't this the entire point of boarding our dog? - "exercise time": in my head i was thinking my dog would be bounding with joy and having the time o... read more
Business response:
Hi Ashley, Thank you for sharing your experince with us. I'm so sorry to hear that you spent so much of your time away concerned about the care your dog received. This is not what we want for anyone trusting us with their loved one to feel. Hearing your concerns on feeding, exercise, and cleanliness have struck a chord with us as we pride ourselves one being experts in care. These are critical peices of the guest experience and we never want to fall short on these fundamental needs. We will be taking the time to bet... read more
Frequently asked questions about Wag Hotels - San Francisco
How is Wag Hotels - San Francisco rated?
Wag Hotels - San Francisco has a 4.1 star rating with 1,045 reviews.
When is Wag Hotels - San Francisco open?
Wag Hotels - San Francisco is closed now. It will open at 9:00 a.m.