This profile has been claimed by the business owner or representative.
Wag Hotels - San Francisco
- Pet Boarding
- San Francisco, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Nestled just off the 101 freeway near the Mission and SOMA districts you’ll find our elite San Francisco dog and cat hotel - a place where four-legged guests can make new friends, participate in mentally stimulating activities, and get pampered in our spa before retreating to their own private room to lounge on plush bedding. At Wag Hotels San Francisco pet hotel, cats and dogs enjoy hotel-style accommodations under the care of our staff that are on-site 24/7/365 making sure eac... read more
Location details
25 14th St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Finally received a notice back from them (after getting an auto non-response to my earlier email) where they try to tell me that the reason I got food back was because they put it in my dogs' bowls, and they just didn't eat it (which is normal for dogs in boarding) so they put it back in the bowl to give back to me upon pick-up ... which could have been true. Had it been clear the food had never left the bowls I sent in the first place (they were still in perfect squares in the corner of the container and had not at all been... read more
I decided to bring my puppy here because of the hours and it was near my work place. First of all it takes at least 30 minutes for them to check your pet in and that was at 530 am. I will never bring my puppy back here .She has come down with Giardia. She had been very sick since attending the daycare. If you are reading this your pet maybe affected also.
***PLEASE READ*** If you are looking to use this service or are currently using this service, please read and I urge you NOT to (TL;DR at the bottom) I first used this service at the end of May. I left my two dogs (Dog A and Dog B) there for a couple of days and afterwards I went to pick them up and paid for the service. When I paid, I handed the person at the front desk my debit card. This person only told me the total fee of the stay and said nothing else. I assumed everything was fine and went home. Dog A had terrible d... read more
DO NOT BOARD YOUR PETS HERE. I truly regret not reading the reviews before choosing Wag Hotels. We were in town for the weekend and wanted our dog to have something fun to do while we were in the city so I went online and found Wag Hotel. I was so excited because everything sounded amazing on the website and I wanted my dog to have a fun time and get her energy out. So I created a profile online, uploaded all vax records, etc. and then when I went to reserve for daycare, it says to call. I tried calling numerous times and r... read more
I used to bring my dog here daily for All Day Play pre-pandemic and we both loved it. I felt she was well cared-for and came home tired and happy. The staffing seemed stable and folks got to know and recognize my dog, and vice versa. I completely trusted them. I understand the pandemic has made things very difficult for businesses, but it seems Wag is no longer able to safely and reliably manage the dogs under their care. We've had two consecutive issue with reservations, whereby a reservation is confirmed and then we show... read more
It pains me for our dog Cobie to be a cautionary tale but if you love your dog, DO NOT PUT THEM UP HERE. This business is a SCAM and they ABUSE DOGS. We decided to try Wag Hotels since we heard good things from a friend. We even opted for the deluxe suite so our dog could participate in all-day play. We were happy to hear we would have access to the live camera feed in his room. In reality, the playgroups are so oversubscribed and packed that the dogs barely have space to move around. But the worst part is THEY DO NOT FEE... read more
If you're looking for a place to board your dog, I suggest looking elsewhere. I have never experienced such poor customer service in my life. I booked my reservation on the phone through the reservation hotline only to to be told the following day that they overbooked and my dog would not have a place to stay. They told me that they "saw" my dog in the system, but that they wouldn't be able to take him. From customer service support, to the receptionist, everyone seemed confused and no one could tell me why I was given a con... read more
I am sad to write this as our dog has had many good visits (boarding and all day play) at several WAG locations. But her 7 day boarding, which included Memorial Day weekend, at the SF WAG was absolutely terrible. She was booked for all day play and we never saw her on camera once from Thursday through Saturday. I left voicemails, used the contact form and emailed but got no response for 4 days. On Sunday I got through to their customer service team who used backchannels to escalate the issue and the manager finally called us... read more
We adopted our dog 5 months ago and wanted to try Wag hotels as a boarding option before we go on any official weekend trips. We booked an overnight for Saturday night of Memorial Day weekend and dropped our dog off at 2:00pm. We checked every hour on the webcam to see when he would be taken out for his daily promised 1hr play, or evening stroll . At 9:00pm, about 7 hours later we saw he was not fed, taken out to play or taken on his evening stroll. We were so upset we went that night to pick our dog up early. When we arrive... read more
Frequently asked questions about Wag Hotels - San Francisco
How is Wag Hotels - San Francisco rated?
Wag Hotels - San Francisco has a 4.1 star rating with 957 reviews.
When is Wag Hotels - San Francisco open?
Wag Hotels - San Francisco is closed now. It will open on Monday at 9:00 a.m.