Walnut Trails Apartments

Chasity N 

on BBB

a year ago

This is about Millhouse Apts in Dallas Tx run by Asset Living. WORST property management team I have ever dealt with. Lived here almost 2 years, moved out yesterday. My rent was always paid in full. First summer, it stayed around 90degrees INSIDE my unit and still paid 400$ a month in electricity. They would not fix it. Me and child had er visits. Then it was happening again next summer and they REFUSED to fix it, had to get the city of Dallas involved and they still did not fix it properly. They will lie to you and to Code ... read more

Maricela T 

on BBB

a year ago

Asset living utilizes a third party scamming billing management company if you have any “outstanding balances” once you try to pay this balance, you CANNOT. The company has an F on BBB. If you contact asset living about this, they are not going to help. They will ruin your credit and render your homeless by ruining your rental history! DO NOT MOVE TO THEIR PROPERITES 

Freddie H 

on BBB

a year ago

Freddie * On 8/18/24 a tree came through the roof of my apartment unit at ******** ***** ** *********** and its been 2 weeks since the incident happened and nothing has been done about it. I had to move my entire bedroom into the living room which is causing a real big living inconvenience and property management seems to care less about the situation. Property managers are hardly in the office to voice your concerns and no one never answers the phone in case you have a complaint. This complex is terrible and ecnore its tena... read more

Micheal B 

on BBB

a year ago

Very unprofessional I will never rent from this company again after my experience at ********** ******* ** ***********. The manager violated my tenant rights several times to the point where she actually unlocked and entered my apartment for late rent, after I had already made agreement to pay which was supposed happen 2 days after she entered my apt. On July 17th she Aisha **** entered my apartment unlawfully, about an rent payment agreement that was made for July 19th. At this point I decided that I was not going to pay at... read more

Christina J 

on BBB

a year ago

Dear Corporate Office, My name is Christina ******* and I am a tenant at ******** *******, managed by Asset Living Property Management. I am writing to express my deep frustration with the way my recent maintenance issue has been handled.On Saturday night at 10:47 PM, I experienced a significant leak in my apartment, with water coming through my furnace and laundry room due to an issue in the unit above me. I immediately attempted to contact the leasing office, but the provided emergency number did not work. I eventually rea... read more

Jordan B. 

on BBB

a year ago

Terrible place to stay . Dirty ! The property manager and I was sent to collections a week after moving out and didn't get a deposit back. Been waiting on a call back for a year! 

Current T 

on BBB

a year ago

The staff at the college park @ the nine does the bare minimum to help their residents and the maximum to enhance any negative experience. It’s like they hate their job and taking it out on the residents 

Cheyanne S 

on BBB

a year ago

I lived there for two years, once asset management took over is when things started taking a turn, don’t even get me started on just how awful the new management company is (not asset) I was on my way to the hospital to have a baby when my dryer went out, it took three months for them to finally replace it. Not only that but everytime we called and were very respectful. We were always told it would be in a few days. Months later we finally left a bad google review and got a long email from the current manager at the time say... read more

Mona K 

on BBB

a year ago

Do not rent from them. I am a mother who was attempting to co-sign on a lease with my son who is a student at the local college. They are not truthful. They do not return phone calls. They have unfair costs. They are not reputable. I have tried talking with upper management. It was a waste of time.