Walnut Trails Apartments

Freddie H 

on BBB

2 years ago

Freddie * On 8/18/24 a tree came through the roof of my apartment unit at ******** ***** ** *********** and its been 2 weeks since the incident happened and nothing has been done about it. I had to move my entire bedroom into the living room which is causing a real big living inconvenience and property management seems to care less about the situation. Property managers are hardly in the office to voice your concerns and no one never answers the phone in case you have a complaint. This complex is terrible and ecnore its tena... read more

Micheal B 

on BBB

2 years ago

Very unprofessional I will never rent from this company again after my experience at ********** ******* ** ***********. The manager violated my tenant rights several times to the point where she actually unlocked and entered my apartment for late rent, after I had already made agreement to pay which was supposed happen 2 days after she entered my apt. On July 17th she Aisha **** entered my apartment unlawfully, about an rent payment agreement that was made for July 19th. At this point I decided that I was not going to pay at... read more

Christina J 

on BBB

2 years ago

Dear Corporate Office, My name is Christina ******* and I am a tenant at ******** *******, managed by Asset Living Property Management. I am writing to express my deep frustration with the way my recent maintenance issue has been handled.On Saturday night at 10:47 PM, I experienced a significant leak in my apartment, with water coming through my furnace and laundry room due to an issue in the unit above me. I immediately attempted to contact the leasing office, but the provided emergency number did not work. I eventually rea... read more

Jordan B. 

on BBB

2 years ago

Terrible place to stay . Dirty ! The property manager and I was sent to collections a week after moving out and didn't get a deposit back. Been waiting on a call back for a year! 

Current T 

on BBB

2 years ago

The staff at the college park @ the nine does the bare minimum to help their residents and the maximum to enhance any negative experience. It’s like they hate their job and taking it out on the residents 

Cheyanne S 

on BBB

2 years ago

I lived there for two years, once asset management took over is when things started taking a turn, don’t even get me started on just how awful the new management company is (not asset) I was on my way to the hospital to have a baby when my dryer went out, it took three months for them to finally replace it. Not only that but everytime we called and were very respectful. We were always told it would be in a few days. Months later we finally left a bad google review and got a long email from the current manager at the time say... read more

Mona K 

on BBB

2 years ago

Do not rent from them. I am a mother who was attempting to co-sign on a lease with my son who is a student at the local college. They are not truthful. They do not return phone calls. They have unfair costs. They are not reputable. I have tried talking with upper management. It was a waste of time. 

Abdalah H 

on BBB

2 years ago

The worst place you can rent don’t ever think renting with them. They are irresponsible. They don’t care about no one they just care about taking your money. They don’t fix nothing and small electric issue. Take them over three months to fix. 

Katie P 

on BBB

2 years ago

I will never rent from one of their properties again. They took over our San Antonio complex about halfway through our lease. The portal was never transitioned properly. I couldn't send messages or maintenance requests. After hours phones never worked. I got fast busies and hang ups. That problem disrupted someone's event because music was to be turned off, but wasn't. They couldn't get help. When the new Asst Manager arrived they did fun things, staff was nice and seemed to care but there were inexcusable issues. Very loud ... read more