Walnut Trails Apartments

Chasanique J 

on BBB

2 years ago

Unprofessionally and Unacceptable I applied for a 2bed room 2 bathroom apartment at Ascend ************** was approved, given a document with my unit number (101) was told to pay the required amount to move in ($2,000) and a move in date of 7/31/2023. I have not been allowed to move in. They keep moving my move in date from 7/31 to 8/7 to 8/16. With excuses from water damage to the apartment being dirty I visited the unit today it was spotless ************************* said it was out of her control with no explanation as to... read more

Alex C 

on BBB

2 years ago

Lived in our apartment complex for almost 4 years. Since First Communities took over from ******** *** who complex has gone downhill. Facilities are not maintained, drug users are not evicted, and management is unprofessional and not willing to help resolve issues. 

Meka G 

on BBB

2 years ago

So far not a great experience and I have not even moved yet. I would give this company no stars if I could. Long story short I would rather give the details to someone in corporate who can do something about this. The Manager at one of the properties in ************** ** is trash! They are so friendly and nice to get you through the door and as soon as that deposit is paid all customer service goes out the window. I have been lied to and bullied. I was supposed to be moving back in July. However the assistant manager gave aw... read more

Patrick S 

on BBB

2 years ago

Highly disgusting property, trash everywhere, dog p*** on the steps in the breezeway for days upon days. Its almost impossible to walk the stairways due to the filth, Ive already made several complaints to management, still no resolution, only solution is to clean it up yourself. Stains everywhere, parking garage is beyond disgusting & filthy, lift gate to enter the garage is always broken, which is very dangerous & unsafe. 

Carolyn S 

on BBB

2 years ago

A very bad experience with chapel Run apartment they left me and mind homeless. We had to move in date and everything done changed utilities are in our name she had us come in one day on a Tuesday sign the paper for resident stuff and then the next day right before the 21st she called and tell us we didn't have an apartment. At the government have any kind of funds in this same place you need to check it out because they are doing something that is not legal 

Kaye W 

on BBB

2 years ago

Terrible response to maintenance service. Dishwasher not working for 4 weeks after several tickets and promises. Locked in broken elevator and no response from management. Elevator safety phone line didn’t connect anywhere and had to look for door release key. Fortunately I had my cell phone and called 911! And no one from office ever answered phone or checked on me. 

David G 

on BBB

2 years ago

Parcside is not worth the dirt it is on. The entire property should have been torn down years ago. Still trying to figure out how the city of College Station allows this. Here is a short list: Mold - the city of College Station has been notified. Major insect issues. HVAC’s that haven't been maintained or cleaned in many years The trash area is a city-wide trash dump, rodents! The showers creak and crack so loud you’ll hear your neighbor every time they shower. The pool area becomes the city’s pool resort, and Parcside does ... read more

melissa o. 

on BBB

2 years ago

I called to complain about a property left a vm, no return call 

sean g 

on BBB

2 years ago

Property management only gave me 72 hours to notify them of not wanting to renew. Now I must pay over $2000 for an apartment that is going to be vacant for a month.