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Watch Gang
- Los Angeles, CA
About this business
Location details
Los Angeles, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
watch gang would be a lot better if they didn't send you broken watches. customer support takes 24-48 hours to respond, but they make it that you have to email back and forth for weeks. I've had a busted watch for almost 4 weeks. not even close to this matter being resolved.
Business response:
Hi Jake, we apologize for any frustration. We do see that our Member Support Team has been in touch with you today and is helping resolve this issue for you. We apologize for any inconvenience and if you have any other questions or concerns, we're here to help.
I have ask several time to return items and cancel my subscription with no Answer. All of the watches I chose are nothing like my profile they are ugly.
Business response:
Hi Wade, we apologize for any frustration regarding the watches you've received. We do not offer refunds or accept returns for a watch you don't like, however, we run a Facebook group that connects our members to either trade or sell watches with each other. You can browse through other options and get the perfect watch for you. You can find our community under Watch Gang Exchange on Facebook. Having access to this group is a huge perk of the membership, and we hope you choose to utilize it :) While we will use the informati... read more
I’m in the UK joined and was happy with the price for the watch - come back from holiday and now I have a £50 tax bill on my door step - with this included the watch is cheaper to by in the UK so it’s all been a massive waste of time - burying this in your T&C’s is not an excuse 😡
Business response:
Hey Jayson, we apologize for any frustration with this. You will need to pay any customs fees that your country requires. We outline this in our FAQ, and truly apologize if you weren't aware of that. If you were able to find the watch at a lesser value than what you paid, please contact our Member Support Team about this and they'll look into it and get back to you shortly. Please reach out via this link: https://help.watchgang.com/hc/en-us/requests/new
Ils sont des voleurs ,leur montre ne vaut pas ce qu il disent ...
I am very disappointed with them. I had Black Subscription. The first watch a Nautis Dive Chrono 500, it looks like a good watch but I wear it for the first time and an element of the closure is broken, I am waiting for a solution. The second watch, a Nautis Stealth 200 (same brand...), made in China according to the box, very simple, quartz movement. I paid for it 99 of the subscription, shipping 34.82, plus customs fees 40, total 173.82. I have seen Seiko watches on Amazon for the same price ... I will not repeat
Business response:
Hi Ricardo, we are sorry to hear that your Nautis Dive Chrono 500 is no longer working and apologize for any frustration you have experienced with your subscription. This is definitely not the experience we want you to have. Our Member Support Team will be happy to help make things right for you. They will help get your damaged/defective watch taken care of and clear up any questions, concerns, or confusion you have about the Nautis Stealth that you received. We do stand behind the value of our watches but are always open to... read more
Awful customer service and if try and offer tips to have better customer service you’ll be blocked and removed. Plus it’s a scam promising watches of equal or greater value in each tier. The watches they send out are a joke. Stay clear of them
Business response:
Hey Luke, we apologize for any frustration that you experienced with your membership. We're always open to feedback and we are really proud of our awesome in-house Member Support Team. We can assure you that we are indeed legit, and we have a hard working team of individuals who make sure that the watches we send out each month are worth more than what you paid for your subscription. If you had a less than positive experience and would like to talk, please feel free to send us a DM and we'll be happy to chat.
I live in the UK. I received the watch on Friday and also received a text from FedEx stating I need to pay import tax of £47.16. This was not made clear to me when I joined watch gang, or when my first watch was posted. I have no choice but to pay this but I have to cancel my subscription/membership as this is unfair and unaffordable.
Business response:
Hi Roger, we apologize for any frustration and if this wasn't made clear before you purchased your subscription. We do state in our FAQ that you will need to pay any import duties that your country requires, but we can always work on making any shipping or import fees more transparent. Again, we're sorry for any frustration/disappointment with this, but we appreciate you letting us know your experience, so we can work to improve the member experience overall.
Deals are blah. If u get on the exchange prepare to be stolen from.
Business response:
Hey Josh, we apologize if you experienced any frustration regarding your membership. We have people who are dedicated to moderating The Exchange, so if you had any issues with buying, trading, or selling a watch, we hope you were able to reach out and get it taken care of. Otherwise, please feel free to DM us as well and we can look into it.
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Frequently asked questions about Watch Gang
How is Watch Gang rated?
Watch Gang has a 4.4 star rating with 4,020 reviews.
When is Watch Gang open?
Watch Gang is open now. It will close at 6:00 p.m.