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Watch Gang
- Los Angeles, CA
About this business
Location details
Los Angeles, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have received three watches so far none of them seem to be of a great value... If anything maybe a little overpriced for copycat versions of legitimately nice watches
Business response:
Hey Rob, we're sorry for any frustration regarding your watches! Please feel free to reach out to our Member Support Team regarding this and they can look into it for you. They can also help you update your Style Profile. We do have a team of people dedicated to making sure the watches you receive are worth more than what you paid for them. The value determination of our watches is based on many factors including the retail price and lowest online selling price. Before we ever strike a deal with a partner, we look to see whe... read more
When orders come to uk you get an unexpected delivery tax charge which ain’t stated 3 watches newly £28 per watch it’s a joke
Business response:
Hey Philip, we're so sorry for any frustration concerning this! You will need to pay any taxes/duties/customs fees that your country requires. Again, if you weren't aware of that, we apologize for any frustration or confusion, and if you have any questions please feel free to send us a DM or email.
Customers should be able to contact by phone same day instead of waiting around for an email back for days!!! I can't get ahold of anyone! And an on demand account shouldn't be charged every 3 months as if u we're subscribed to the quarterly subscription!!!
Business response:
Hey Brooke, we're truly sorry for any frustration with this! We see that you emailed our Support Team this morning and they've already gotten back to you and refunded you. You will no longer be getting charged. If you have any other questions about this, please feel free to reach out and we'll be happy to chat.
RecommendedVous devez essayer les montres sont magnifiques
Business response:
Thank you! :)
Recommendedi am feeling good to join a platinum one of members. October's watch is my first one. i really can not wait to have it. and i notice that here in not much korean members hopefully koreans are coming to join us!
Business response:
We're so happy to have you aboard SungJun! Welcome to Watch Gang :)
Initially received a faulty watch. WG was kind enough to exchange it. WG asked that I would prefer another random brand watch or getting the same brand again. as i felt that the quality of that brand is questionable, I opt for a random brand. Felt so jaded after weeks of waiting and WG send back the same brand, same watch again.
Business response:
Hey Hong, we apologize for any frustration with this! If you were initially told that you would receive a different watch, but received the same one again, we'll make it right for you! Please DM us your email address and we'll have a Member Support Rep get back to you shortly.
Sent my watch to the wrong person not even same country then ignored me not the best for my first month of platinum I expected much more in the way of care and service the Facebook team is even reading my messages and not responding
Business response:
Hey Jeffery, after looking into this further we see that you have received your watch and that this has been taken care of. We apologize for any frustration with this, but can assure you that we were not in the office when you sent your Facebook messages, and we are now going through last night's and this morning's correspondence. Please note that we are based in California, so we also ask that you take into account any time zone differences. We're glad you liked your watch and we hope you enjoy wearing it.
Watch gang sucks the customer service is attrocious
Respond to issues quicker. My first watch is faulty. After nearly two weeks I have no resolution.
Business response:
Hey Rob, we're sorry for any frustration with this. Please DM us your email address and we'll look into this for you.
Frequently asked questions about Watch Gang
How is Watch Gang rated?
Watch Gang has a 4.4 star rating with 4,020 reviews.
When is Watch Gang open?
Watch Gang is closed now. It will open on Monday at 9:00 a.m.