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Watermark Capital, Inc.
- Irvine, CA
About this business
Watermark Home Loans’ vision is to lead the industry through providing quality customer service, setting the standard for professional ethics, and delivering the best financial options to each client. Watermark Home Loans strives to provide complete customer satisfaction and treat each client with the respect, integrity, and communication they deserve.
Location details
100 Spectrum Center Dr, Ste 520, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If companies are evaluated based on their workers, then Watermark deserves 0 stars. I had the misfortune of having Kory Matthys assigned to work on my loan, a 3 week escrow that, based on my credit of 800, should have been an easy loan...except Mr Matthys decided to drop the ball and only after his manager got involved, he started requesting documents 6 days past close of escrow. Needless to say a number of emails had been issued to him by me and escrow and he always claimed everything was 'under control'. I was stuck with W... read more
Put in for loan and sent document and never heard from them again.will never go to them again. Never even let me know if i qualified or not and never received anything if approved or not .
We began our re-finance fiasco with these people, Jo Ann Breen, Regina DiBenedetto and Kristin Breen, early last fall. After 8 months of shuffling paperwork, some multiple times, we received a form letter from their third party lender, FLAGSTAR Bank, informing us that our application was declined.If you're looking for a competent mortgage broker to assist you in you re-financing needs, look elsewhere. These people will continuously feed you empty promises and lame excuses, and in the end fail miserably.
Do NOT, I repeat, do NOT work with these people. My experience was nearly identical to Julien's, and in the exact time frame. They offered me what seemed like a good deal, but dragged their feet for over 5 months. I stupidly agreed to the appraisal when they started sending me email requesting it with subjects like "loan approved", and now I'm out the $385. The lender supposedly could no longer offer the terms, which means they NEVER LOCKED THE LOAN and took so long (2 months after the appraisal) to get even close to closing... read more
Started off fine.Emailed back and forth 3 or 4 times.Sent documents, then all of a sudden they stopped emailing. Waited a week emailed them again. Finally suggested that even if they were unable to help me to at least be professional and say so. Don't just stop communicating. At that point asked me if I wanted to continue looking into possibilities. I said yes but not with you or your company.
I chose Watermark from among the throngs of providers recommended by Zillow as they seemed credible. I got a prompt response from Cathy Dragna, who was quick to check on our background and I felt that we could progress from there - that is until it came to the point when she asked of our supporting documents. Prior to relesaing them to her, I asked for a callback to verify all the terms of the refinancing program. 2 days passed and she didn't call back. I decided to send the documents over thinking she will get back to me. N... read more
We believe Watermark used deceptive practices to string us along during the refinance process, with no intention of honoring its Zillow quote or good faith estimate. Cathy Dragna called on 7/23 to follow-up to my refinance inquiry, and confirmed our Zillow quote was valid. We submitted an application, turning everything around within hours. Eight days later, Cathy indicated there was a mistake, our rate wasn't locked, and the rate on our completed application documents was incorrect. However, we could lock at 1/8th higher, w... read more
I contacted Watermark Home Loans after another broker lost our refinancing rate lock twice. Cathy was initially very helpful, very knowledgeable and responsive. When I inquired wheher we could use the appraisal we had obtained from the previous refinancing attempt, she assured me we could do so. Before we locked in at a rate, I asked two more times if she was sure we could use the appraisal, and she again assured me we could. About a week and a half after completing the application processing, providing documentation, etc., ... read more
Sent an email to me, then never called back. Called them directly, but no follow-up. Too many banks out there to waste time with this.
Frequently asked questions about Watermark Capital, Inc.
How is Watermark Capital, Inc. rated?
Watermark Capital, Inc. has a 4.7 star rating with 2,760 reviews.
When is Watermark Capital, Inc. open?
Watermark Capital, Inc. is closed now. It will open on Monday at 8:00 a.m.