This profile has been claimed by the business owner or representative.
Watermark Capital, Inc.
- Irvine, CA
About this business
Location details
16500 Bake Pkwy, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I worked with Casey for 7weeks todo a refi, communication and follow through on commitments was terrible, culminating in a failure of the refinance without any reason given. In three re-fis and two home purchase experiences in the last 6 years, this was ,by far, the most unsatisfactory.
Business response:
It is Watermark's goal to ensure all clients receive the highest level of service and we regret that this client was not satisfied with our level of work on this loan. Prior to locking any loan, we perform an initial review of the client's loan application to ensure they do qualify for the loan program and the associated payment. Based on our initial review of the income, we had some legitimate concerns about the use of year to year declining restricted stock units and we did our best to obtain an exception for this client. ... read more
Kory was assigned to my file and after collecting all loan docs and running my credit report, there was no follow up on my case. This was my first such experience as I have never had such experience with any lender before. In response to Watermark's reply: "Based on our initial review, we determined that due to a home equity line of credit that was recently used, we could not approve the loan as a rate and term refinance and needed to qualify this client with a cash-out rate." This was not based on initial review, but after ... read more
Business response:
It is Watermark's goal to ensure all clients receive the highest level of service and we regret that this client was not satisfied with our level of work on this loan. Prior to locking any loan, we perform an initial review of the client's loan application to ensure they do qualify for the loan program and the associated payment. Based on our initial review, we determined that due to a home equity line of credit that was recently used, we could not approve the loan as a rate and term refinance and needed to qualify this clie... read more
My case was handled by Cathy at Wartermark and she sat on the appraisal order for a few days and put my loan in jeopardy from closing on time! She was not upfront will a lot of details, this includes date of lock-in and the under-writing process. When we requested her to lock in our rate and replied on phone that this is done but the following week when we spoke she said the point charge increased because our rate is still floating!!! In addition, Watermark is just a broker and they do not handle the under-writing in house, ... read more
Business response:
It is Watermark's goal to ensure all clients receive the highest level of service and we regret that this client was not satisfied with our level of work on this loan. Prior to locking any loan, we perform an initial review of the client's loan application to ensure they do qualify for the loan program and the associated payment. Based on our initial review of the income, we had some legitimate concerns about the use of bonus income for a recent job and we could not qualify this loan applicant for the program requested and d... read more
If companies are evaluated based on their workers, then Watermark deserves 0 stars. I had the misfortune of having Kory Matthys assigned to work on my loan, a 3 week escrow that, based on my credit of 800, should have been an easy loan...except Mr Matthys decided to drop the ball and only after his manager got involved, he started requesting documents 6 days past close of escrow. Needless to say a number of emails had been issued to him by me and escrow and he always claimed everything was 'under control'. I was stuck with W... read more
Business response:
It is Watermark's goal to ensure all clients receive the highest level of service and we regret that this client did not feel we did our very best to accommodate in this unique circumstance. On jumbo loan purchases, current lending guidelines require that clients are able to source and show evidence of any down payment funds required to close the transaction. This particular client needed to use a portion of funds from an international account and unfortunately this bank was extremely slow to produce the information properly... read more
Put in for loan and sent document and never heard from them again.will never go to them again. Never even let me know if i qualified or not and never received anything if approved or not .
We began our re-finance fiasco with these people, Jo Ann Breen, Regina DiBenedetto and Kristin Breen, early last fall. After 8 months of shuffling paperwork, some multiple times, we received a form letter from their third party lender, FLAGSTAR Bank, informing us that our application was declined.If you're looking for a competent mortgage broker to assist you in you re-financing needs, look elsewhere. These people will continuously feed you empty promises and lame excuses, and in the end fail miserably.
Do NOT, I repeat, do NOT work with these people. My experience was nearly identical to Julien's, and in the exact time frame. They offered me what seemed like a good deal, but dragged their feet for over 5 months. I stupidly agreed to the appraisal when they started sending me email requesting it with subjects like "loan approved", and now I'm out the $385. The lender supposedly could no longer offer the terms, which means they NEVER LOCKED THE LOAN and took so long (2 months after the appraisal) to get even close to closing... read more
Started off fine.Emailed back and forth 3 or 4 times.Sent documents, then all of a sudden they stopped emailing. Waited a week emailed them again. Finally suggested that even if they were unable to help me to at least be professional and say so. Don't just stop communicating. At that point asked me if I wanted to continue looking into possibilities. I said yes but not with you or your company.
I chose Watermark from among the throngs of providers recommended by Zillow as they seemed credible. I got a prompt response from Cathy Dragna, who was quick to check on our background and I felt that we could progress from there - that is until it came to the point when she asked of our supporting documents. Prior to relesaing them to her, I asked for a callback to verify all the terms of the refinancing program. 2 days passed and she didn't call back. I decided to send the documents over thinking she will get back to me. N... read more
Frequently asked questions about Watermark Capital, Inc.
How is Watermark Capital, Inc. rated?
Watermark Capital, Inc. has a 4.7 star rating with 2,789 reviews.
When is Watermark Capital, Inc. open?
Watermark Capital, Inc. is open now. It will close at 6:00 p.m.