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Watermark Capital, Inc.
- Irvine, CA
About this business
Location details
100 Spectrum Center Dr, Ste 520, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a very horrible experience with Watermark. They gave a good rate, but the communication from the loan officer was very bad. During the loan process, I have submitted all the documents that are required by them. When the loan was approved and about to be signing in, They had not sent me the closing disclosure. I had sent multiple emails to the loan officer about sending the closing disclosure. They kept delaying and insisting that I will get it as part of sign in process from the Notary. I asked to get it upfront, but the... read more
Business response:
Thank you for making us aware of your experience during the loan process. We strive for superior customer service, and we apologize that we did not meet your expectations. Please reach out to us directly at info@watermarkhomeloans.com so that we can review the circumstances surrounding your loan and try to make it right.
Jason is an absolute finance rockstar, he did not ask me for one additional item needed to close, got me a lower interest rate than first quoted and no additional fees whatsoever, I only wish they had a higher review than 5 Star. I would recommend Watermark lending to anyone that’s want a no hassle straight up experience in home lending thank you again Jason and Chuck!!!!
What a huge waste of my time! After 100 days processing they informed me they could not honor my rate lock because the market had changed in the amount of time it had taken them to process my refi. this was a second home refi. I would go weeks without hearing from them. Mark Hoagland is all talk. Constantly confused and asking for the same docs twice. To add insult to injury they even made me get a $500 appraisal and still didn't finish my loan ! I have great income, little debt and excellent credit. There is no excuse for t... read more
I don’t usually leave online reviews because 1. I’m a guy and 2. Don’t care enough to waste my time writing reviews. But I had to make an exception in this case. Really enjoyed my experience with WaterMark Home Loans. From the day I contacted Travis, it took only 26 days to close on the Refi. Given the gluttony of applications, I was expecting twice that long. Not only was the Refi fast, but Travis and his team were in constant communication with me and helped my every step of the way. His team was very timely and courteous ... read more
Philippe Mouradian and all the other people we worked with at WaterMark Home Loans made what is usually a trying and exhausting experience, a pleasure. From first contact when he quoted a rate that was lower than I thought possible, continuing all the way through the process, he never let me down. The final cost was exactly as he said it would be and he responded promptly to all of my emails and phone calls. This is my second mortgage that I have done through WaterMark, both using Philippe Mouradian and if I were to need a... read more
Get things in writing. On the day we signed escrow, I noticed a difference in the Refund due to buyer between the Title Company's Closing Statement versus the Final Closing Disclosure. When I spoke over the phone with Marc, he assured to disregard that amount of the refund would be what is in the Final Closing Disclosure. I just received the refund check and the amount was what was on the Title Company Closing Statement. This was very poorly handled and I feel they lied to me on what the actual closing costs were. Also, don'... read more
I believe “amateur” is the most appropriate word to describe Watermark's behavior during our elongated six-month interaction. I was looking to refinance my home--which they were not able to make a success. For comparison, the lender I chose next closed in 5 weeks while facing delays per Covid-19. My assigned loan officer convinced me to cut and run from a refinance with a big bank based on statements they could deliver on the same terms but with a much faster close. Both statements proved to be incorrect. Not only could Wate... read more
Cathy Dragna told me via email, "We will be locking in your rate for 45 days." They never locked my rate. Cathy Dragna said, "you will receive a 'locked' loan estimate in 2-3 days" I never received a "locked" loan estimate. Cathy Dragna said, "we will send an email with the rate and terms it was locked for" I never received that email. These were 3 promises that were never fulfilled.
Second refi with the lender. First one went great. There were a few mistakes with the closing disclosure near the end of the second refi. I asked that the mistakes be corrected - not all of them were and I never received an apology. I thought I had found a lender I could work with over and over, but the customer service at the end of the transaction was inappropriate and inadequate.
Frequently asked questions about Watermark Capital, Inc.
How is Watermark Capital, Inc. rated?
Watermark Capital, Inc. has a 4.7 star rating with 2,766 reviews.
When is Watermark Capital, Inc. open?
Watermark Capital, Inc. is closed now. It will open at 8:00 a.m.