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Watermark Capital, Inc.
- Irvine, CA
About this business
Watermark Home Loans’ vision is to lead the industry through providing quality customer service, setting the standard for professional ethics, and delivering the best financial options to each client. Watermark Home Loans strives to provide complete customer satisfaction and treat each client with the respect, integrity, and communication they deserve.
Location details
100 Spectrum Center Dr, Ste 520, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BEWARE… Following one and a half months of Watermark asking for information (several things 2 to 3 times) and having unapologetically passed three closing dates, we almost lost our dream home. They would not approve because some of our renters do not have checks and pay electronically or by cash. Our debt to income was not an issue. When expressing our concerns about not making the third closing, a watermark employee advised us not to say anything or our loan might stop being processed. Fortunately the seller’s agent was pri... read more
We had the worst experience. Started off great and then turned into a nightmare. Phillipe and James, who took us through the underwriting process were a mess. Unorganized, unprofessional, caused us to have two extensions costing over $6k. They would request the same documents multiple times with no memory of receiving them. It was a complete joke, scam and nightmare. Once you start the process, you are stuck because of the expense you've endured and the change in your interest rate. Stay away and if you don't, I warned you. ... read more
We were told we could get locked in for a loan at about 4.1% then strung along with the preapproval, required to send tons of paperwork, more than other companies, and told once it was all sent we could lock in that rate. I'd follow up with David and he'd say I needed to send more information (not originally requested) before we could lock in the rate. I'd send it ASAP. He sent a preapproval letter without an interest rate (which I've never seen done before), but he was holding out so the rates would go up. Now he's giving m... read more
I had a disaster of an experience. It started when Doug and his team forgot to order my appraisal. This caused me to miss my deadline. He got it extended only to miss it again. The closing costs I was quoted changed every time I as sent new loan documents to sign. Do not believe anything they tell you only what is in writing. They always made it seem I was holding the process up if I did not sign right away and Doug kept telling me to wait until just before closing so he could go in and talk to his boss and get the numbers f... read more
The loan guy D. Cutuli only cared about his commission and did not do his homework on getting us per-approved properly. He assured us we are qualified, but at the last minute deal did not go through. He wasted over a month of our time and should have told us at the beginning, not after we sent him all our paperwork and waited for over a month. His manager Ron was very rude on the phone and had zero customer service skills. We do not recommend this co, they are also not a direct lender, but a broker, charging extra fees. Also... read more
I chose to get a mortgage from Watermark after reviewing their rates as well as their fees. Watermarks Origination fee was quite high at $1,499. So in the original conversation that I had with the loan officer in the beginning of May I brought this up. I was told of their generous lender credit of ($721.15) to be applied to their $1,499 Origination fee. So I decided to continue with my application and submitted on 5/3/18. This was a very different situation as we were receiving a Gift of Equity for the home as it was a paren... read more
I was very disappointed with refinancing our home loan through this company. Arnaud promised a product that he couldn't deliver. Our rate was higher than the original quote, we were required to have autopayment feature, and our loan was sold to another institution after being told that Watermark would service the loan. I only learned these details after we were financially exposed by paying for the appraisal. His supervisor, Mike was also unsympathetic and would not budge or compromise after hearing my complaint.
Poor communication. Lender had no idea what underwriter was doing. Disaster all around. Had to finally be escalated to VP’s to get loan completed. All loans brokered and company has no influence.
Watermark was single minded in attempting to package a jumbo loan, which did not work for our situation. While our incomes are high (>700k annual household income), extenuating circumstances required some creative financing in order to close the loan. That said, Watermark continued to press on, trying to fit a square peg in a round hole - only days prior to the contracted date for closing. With stress levels extremely high, our only option, we felt, was to change lenders. Unfortunately, in the midst of all the commotion, we ... read more
Frequently asked questions about Watermark Capital, Inc.
How is Watermark Capital, Inc. rated?
Watermark Capital, Inc. has a 4.7 star rating with 2,760 reviews.
When is Watermark Capital, Inc. open?
Watermark Capital, Inc. is closed now. It will open tomorrow at 8:00 a.m.