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Watermark Capital, Inc.
- Irvine, CA
About this business
Location details
100 Spectrum Center Dr, Ste 520, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have excellent credit (760+), full-time employed for 30+ years, excellent debt-to-income. Our refinance should have been easy. It was anything but. Every time we provided them with requested additional information (documentation, etc) we were met with yet another request for more additional information. This happened EIGHT times. After spending weeks of back and forth sending them MORE information and documentation, they told us their "investor" required that we have at least $75k in liquid assets. We do not keep that kin... read more
I was working with another lender and and after 3 or 4 months they finally sent the final documents and it was thousands more. I went on-line and found Austin. Three weeks, start to finish. YES 3 ! weeks. Unbelievable. So fast. Exactly what he promised. Lowest rate by far and I check 5 or 6 other lenders. They said his rates couldn't be done. He did it. This guy is the real deal. Oh, yah. The closing costs we so low. That's something else the other lenders said couldn't be done. Austin saved me thousands on the closing costs... read more
Noreen Sparks and her team were very professional They answered every question that I had to ask Noreen walked me through the process since I’m not good on computers I’m a visual person I couldn’t of asked for a better person to get me through my loan Thank you Noreen and team
Watermark is a horrible lender, beware! If you value your time and business, do NOT get involved with this people. Here I describe just one problem of several I encountered. They want you to sign a PDF document with full credit card information, complete address and your full signature so they can process an appraisal of your house but at the expense of putting your identity in jeopardy. Of many lenders I researched, none had this risky requirement. A good lender (like my current mortgage lender did) allows your Appraisal Co... read more
Nothing good to say here, my first consult was with very adept agent who ran the numbers, got my documents uploaded and pre-approval done in a flash. When she quit it became a disaster. Weeks went by no updates, had to follow up with them only to have them ask me to re-upload all the same docs multiple times or get newer docs even though no change. Last straw was finding out they couldn't make the closing date THEY committed to early on after the offer was accepted - I wasn't local this was a cross country move and each dela... read more
I was provided with an estimate in writing (email). But not an "official" legally binding quote. After I applied APR and monthly payments got "adjusted" up. Got myself a hard credit request for my trouble. Be aware.
I have a good experience and will recommend Watermark Home Loans to anyone... specifically Mr Philippe Mouradian and Ms Igwe makes my refinancing process less stressful by answering all my questions and doubts as we know it's very difficulty process to anyone because it takes time and at the same time you have to deal with your normal life ... missing phone calls from both sides ,missing documents, to be disciplined on your financial status ... it's really really tuff process... but I'm very thankful 😄🙏🏽
Business response:
Ash it was a real pleasure working with you! congratulations
We refinanced with Watermark Loans in Dec., 2020, and worked with Phil Mouradian. The only positive in our experience was securing a 2.5% interest rate for a 30yr mortgage and a relatively quick time to close despite many headaches outlined below. Our experience started good but quickly went downhill. Phil is very motivated to get you in the door but communication dropped off once we had our rate locked. Watermark has a secure portal to upload necessary documents for the loan (which you can imagine are highly confidential, a... read more
2 loans in 1.5 years as rates fell. First loan reduced my interest rate 1% and the second one reduced it another 1.35%. Philippe reached out to me unexpectedly on the second one and very little additional documentation was required. Just updated some of the same accounts. I could not have asked for better service.
Business response:
as always my friend, always a pleasure working with you, thank you 🙏
Frequently asked questions about Watermark Capital, Inc.
How is Watermark Capital, Inc. rated?
Watermark Capital, Inc. has a 4.7 star rating with 2,766 reviews.
When is Watermark Capital, Inc. open?
Watermark Capital, Inc. is closed now. It will open at 8:00 a.m.