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Waterstone Mortgage Corporation
- Mortgage Lenders
- Concord, NH
About this business
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're ... read more
Location details
87 South Main Street, Concord, NH, 03301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a second time home buyer, we looked for the Waterstone name for our cross regional move. Even during these strange times with the pandemic, our second experience with Waterstone was even better than the first! Carol, the branch manager, is an absolute professional and pleasure to work with. She is always communicative, clear, fast, and efficient. Her team, along with Bonnie, helped us get what we needed to ensure the process was a smooth one. Carol is truly one of those rare, exceptional people we would never hesitate to ... read more
Business response:
Your five star review is much appreciated, thank you! Trust is one of the most important qualities a loan originator and branch manager can have. Trust that they will fight for a low rate, trust that they will close in a timely manner, and trust that their communication will be open and helpful - Carol is stellar at all of those! We're glad to hear you would work with Carol and Waterstone Mortgage in the future for all of your mortgage needs.
I cannot say enough about my experience with Waterstone Mortgage and specifically, Carol and team. Communication was exceptional and fluid. Vacation time was communicated and a plan provided. The team delivered on all their commitments and were even able to bring the closing date IN earlier in a chaotic market climate. Buying my first home was scary and the communication and education made this such a great experience. For all the angst of the home buying process, the Waterstone team put me at ease. You will not regret choos... read more
Business response:
Thanks for taking the time to write this outstanding review, Jill! We're glad to hear Carol was so committed to providing you a positive first-time homebuying experience and went above and beyond for you throughout your journey into homeownership. We hope you'll return to Carol and her team at Waterstone Mortgage for your next home purchase or a refinance when the time is right. Keep in touch!
first time buying a house, I didn't know what to expect . Carol was extremely helpful during the whole process , she really cares! she pretty much made the impossible happen. highly recommend her!
Business response:
Thank you for the review, Lewis! We're glad to hear Carol went above and beyond in ensuring your home loan stayed on track. We hope you'll return to Carol and Waterstone Mortgage for your next home purchase or any future refinancing needs.
Carol is all about “get it done.” Absolutely amazing throughout the entire process from the time we started to the time we closed. Will be working with her again!
Business response:
Thank you for this review, Jeremy. It's amazing how smooth the loan process can be, when you have a knowledgeable and professional loan originator, like Carol, by your side. We look forward to working with you again, should you have future homebuying or refinancing needs.
As a first time buyer, I had a lot of questions, and Carol was there to help me out at every step of the way! She was always easy to reach and provide helpful guidance.
Business response:
Allana, thank you so much and I'm very excited for you to get to enjoy your beautiful new home! It was a pleasure working with you, thanks so much for the flowers! :)
Always there to answer questions works very hard anytime I needed a question answered at any time I always knew I was going to get a response in a reasonable amount of time.
Business response:
Thanks for the review, Brian! Good communication is key during the loan process, and it sounds like Carol provided just that. We hope you'll return with any future homebuying or refinancing needs.
Carol was super professional, attentive and knowledgeable. We used her years ago, and knew in the future we would use her again for any of our mortgage needs. Highly recommend!
Business response:
Thank you for the review. We're glad you came back to Carol! We hope you'll return to her for any future homebuying or refinancing needs and appreciate the recommendation.
Carol was great every step of the way. She was helpful, answering all questions in a timely manner. And really just kept things moving forward. I was expecting a much more difficult process with the COVID 19 pandemic in full swing
Business response:
Thank you for the review, Peter! The last thing anyone needs these days is more stress, especially when getting a refinance. We're so glad Carol provided you with a smooth experience, and hope you come back to her with any homebuying or refinance needs.
We navigated uncharted waters as we worked to sell our home and relocate during the covid crisis of spring 2020. Carol and her team helped us with extra documentation requirements (we are 20+ years self employed) and got us the best deal possible during these unpredictable times. Their exceptional communication and customer service was critical and we were grateful! I have since already referred Carol to two other friends!
Frequently asked questions about Waterstone Mortgage Corporation
How is Waterstone Mortgage Corporation rated?
Waterstone Mortgage Corporation has a 5 star rating with 279 reviews.
When is Waterstone Mortgage Corporation open?
Waterstone Mortgage Corporation is closed now. It will open on Monday at 9:00 a.m.