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Waterstone Mortgage Corporation
- Mortgage Lenders
- Eagle, ID
About this business
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we'r... read more
Location details
1396 East Iron Eagle Drive, Suite 100, Eagle, ID, 83616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We loved working with Gwen and highly recommend her. She was prompt to respond, consistent with communication throughout the process so we knew next steps, and so helpful!
Business response:
Thank you for the kind review. Providing our customers with consistent and prompt communication, throughout the mortgage loan process, is a top priority for us, here a Waterstone. It sounds like Gwen delivered both of those during your loan experience. Congratulations on your new home.
Gwen is very knowledgable and resourceful. Her hard work, positive attitude and agility had helped me secure a home loan while I was going through some rapid changes in my life. I greatly appreciate her patience and dedication.
Business response:
Thank you for the review, Wendy. Gwen's dedication and industry knowledge is what makes her such a great addition to the Waterstone family. We hope we get the chance to work with you again, should you have any future homebuying or refinancing needs. Enjoy your new home.
I spoke to 3 other lenders and was given different information from each one and the wrong info. Then I found Gwen! She was very knowlegeable and guided me through the entire home loan process. She was there to answer all my questions from beginning to end and even after closing. She delivered everything she said she would. She works with a great team of people. I would definitely recommend Gwen Swain to anyone looking to purchase a home.
Business response:
Thank you for taking the time to write such a great review about Gwen. Having a knowledgeable loan originator, who guides you through the mortgage loan process, step by step, makes the homebuying process that much easier. We're happy to hear that Gwen was there to answer all of your questions, both during and after the process. We hope to work with you again, should you have any future homebuying or refinancing needs. Enjoy your new home!
Gwen was always making herself available even on nights and weekends. She was quick to respond and even pick up the phone when I had questions to further explain and ensure I understood. Everything went smoothly and she was a great lender!
Business response:
Thank you for the review, Henry. Quick and clear communication from your loan originator, provides customers like you with a great first-time home buying experience. It sounds like Gwen provided excellent service and provided you with the knowledge needed to get you through the loan process. Congratulations on your new home!
When I began researching buying vs. renting again, I knew nothing about buying. Nothing. Gwen had reached out prior to our decision to do the research, so since we were now ready I got in contact with her. From our very first interaction, she was understanding, friendly, and more than willing to hold my hand (and teach me what I needed to know) along the way. She gave us the information we wanted, and was sure to include information that was good for us to know. There were times we were working with our realtor on Sundays, a... read more
Business response:
Thank you for the great rating and review, Jessica! We are pleased to hear that Gwen went above and beyond for you and your family! Building great relationships with our customers and business partners is one thing we truly pride ourselves on. We're glad that Gwen provided great knowledge and service throughout the course of your loan process. Congratulations on the purchase of your first home, and we certainly look forward to working with you and your family and friends in the future!
Gwen worked really hard on getting us our home. There were a lot of bumps in the road trying to get a loan from another state. Gwen made it as smooth as she could.
Business response:
Thank you for the review. Even with some challenges through out the loan process, it sounds like Gwen was able to provide a smooth loan experience for you. We hope you enjoy your new home.
Gwen was very helpful and was available for assistance no matter the time of day or night. This made our search from a different time zone much easier. Thanks Gwen!
Business response:
Thank you for the great review! Having an accessible loan originator, makes the loan process that much easier. We're happy to hear that Gwen helped make your homebuying experience a great one, even from a different time zone. We hope you enjoy your new home!
Everyone needs to use Gwen. She is always available to help no matter the time of day. It was so easy to get in touch with her over the phone, through email, and even text. She is the BEST in customer service. I wish I experienced her level of customer service in everything I do because it was phenomenal. She also got everything done in a short amount of time which made my life a lot easier. I’ll definitely be using her in the future.
Business response:
Thank you for the review, Jade. Having a loan originator who is available to answer questions any time of day, helps you feel at ease during the loan process. It sounds like Gwen delivered a phenomenal loan experience for you. Congratulations on your first home.
Gwen was so easy to work with! Really polite and understanding! Loved working with her, she made buying my first home easy! I would work with Gwen again in a heartbeat!
Business response:
Thank you for the review. Going through the loan process as a first-time homebuyer can sometimes be a difficult experience. We're glad that Gwen was able to make your loan experience an easy one. Congratulations on your new home.
Frequently asked questions about Waterstone Mortgage Corporation
How is Waterstone Mortgage Corporation rated?
Waterstone Mortgage Corporation has a 5 star rating with 415 reviews.
When is Waterstone Mortgage Corporation open?
Waterstone Mortgage Corporation is closed now. It will open on Monday at 9:00 a.m.