Wedding Atelier

Candace A 

on The Knot

7 years ago

Complete joke of a ‘bridal salon’. BRIDES BEWARE. I went here last Friday evening to find a dress. My stylist Daisy was good, attentive and managed to pull out some nice dresses, one of which could have been ‘the one’. My deadline for finding a dress is tight and I knew I’m limited in my options. The particular dress that I was interested in was gorgeous. Daisy swore up and down that her manager had a ‘very close’ relationship with the sales rep and stated ‘we should be able to get an answer on if we can make this dress avai... read more

Stephanie P 

on The Knot

7 years ago

I had requested an update to my appointment time on September 16th for an appointment on October 15th. I realized I hadn't received a confirmation so I called them and was told the person who had responded to me over email left the company and they never updated my appointment time. They weren't helpful in reaccomodating me to correct for their error. They offered me appointment time an hour from now rather than allowing me to come at the time I had scheduled. Further, the shop manager raised her voice with me. The interacti... read more

K A 

on The Knot

7 years ago

I have never been treated in such an uncivil, ill-mannered and discourteous way! As I was booking an appointment over the phone, I was scolded because I was looking "too far in advance" of my wedding date and that I should "shop to buy not shop to look." After I received a 3-minute lecture of whether I was "really serious" about buying a dress, I informed the associate I was no longer interested in an appointment. She proceeded to say, "If you don't feel we are a good fit then that's fine because I would have to get special ... read more

knottie989a87f3c3e0d1bf 

on The Knot

8 years ago

the first visit to this boutique was quite nice. The sales person, who since left was very talented. After the first visit, things fell apart as far as customer service and their internal communication. My daughter bought her wedding gown on the first visit. It is lovely but so much more goes into the experience than the dress. The alteration assistant, May, was terrific and helped us design a belt that accented the gown. She is a strong point for this shop. After many fittings with a short period of time, you might expect t... read more

Michelle M 

on The Knot

8 years ago

5 stars for the seamstress, May. 2 stars for customer service by the staff. When I first visited the store, I was impressed with the service and selection. My original sales associate was helpful and made the ordering and purchasing process pretty easy. By the time the dress arrived, she was no longer there and my remaining experience was unprofessional and a headache. My fitting appointments were incorrectly booked, all 3 times and there was poor communication when my dress and belt arrived. I consistently had to call the s... read more

Tara C 

on The Knot

9 years ago

I bought a dress at Wedding Atelier however it was not tailored correctly. I paid extra for halo to hem measurements, however when I received the dress several months later, it was too short and too tight. I had not gained weight and certainly had not gotten taller. The former manager of Wedding Atelier basically told me there was nothing they could do about the height of the dress and did not take ownership that it was their fault. I was essentially pushed out of the shop and given recommendations of tailoring shops which m... read more

Lauren 

on The Knot

9 years ago

When I first visited Wedding Atelier I was very impressed with their unique selection after being unsuccessful at several other dress stores both in and outside New York City. My original sales associate was helpful and made selecting a dress, ordering and purchasing very seamless. Unfortunately, by the time my dress arrived she was no longer with Wedding Atelier. To make a very long and stressful story somewhat succinct, my remaining experience was managed unprofessionally and my dress was very poorly tailored; Each fittin... read more

jenna e 

on The Knot

9 years ago

I had such a disappointing time here. It would have been better received had all the wonky policies been disclosed in all the appointment confirmation correspondence (the confirmation email, the reminder email, the reminder call, etc). At least it would be my choice to indulge in the oddities and less traumatic overall. Upon checking in, we're told "we don't allow outside shoes" and were directed to an open closet to leave our shoes in. Then we walked around barefoot until they brought the slippers. Our consultant was anot... read more