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WellNow Urgent Care

4.3

About this business

Location details

9501 S Western Ave, Chicago, IL, 60643, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 2:00 p.m.
Sun08:00 a.m. to 2:00 p.m.
4.31,032 reviews
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Mike J.'s profile image
Mike J. 
rating
a year ago

We were in a pinch, both my wife and I got badly ill over New Year's holiday weekend and could t get in to see anyone. We did a WellNow virtual visit per our BlueCross Blueshield of IL plan and we're happy with the results. We got the antibiotics we needed and the registered nurse assistant covered our health concerns well. We were better with in days. Also even though we paid full price at the time we later got reimbursement checks as BC/BS covered everything but the standard office visit deductible. 

Julie C.'s profile image
Julie C. 
rating
a year ago

Great care. Pleasant and professional staff.very clean. I went in for the flu got checked out total time there 36 min. 

Business response:

Hi, Julie. Thank you for your support! We are glad to hear that your experience with us was positive. 

Bruce S.'s profile image
Bruce S. 
rating
2 years ago

I had a very good experience here. Check-in was simple. Staff was courteous and very friendly. NP Odeh was super nice and got me very well take care of. Recommended. 

Business response:

Hi, Bruce. Thank you for choosing WellNow and taking the time to leave us feedback! We really appreciate it. 

Jeannette J.'s profile image
Jeannette J. 
rating
3 years ago

Everyone working here is super friendly and professional! I was able to schedule an appointment, arrive a few minutes before my appointment time, check in from my car and not enter the building until it was time for me to be seen. They provided exceptional care and there were no long waits! Thank you! 

Carolyn S.'s profile image
Carolyn S. 
rating
5 years ago

I had been experiencing extreme back spasms in my lower back..i went in after church on 09/20/2020..to get checked out..i had a awesome experience...the staff was great during my whole process...Dr.Megan Dusak was very professional with her care and concerns about my issue..it is very rare.. you go into a hospital /facility and find quality staff with genuine care and concerns about a person..i truly recommend this place and if necessary hoping not but if I was to have an urgent care concern no doubt consider coming back th... read more

Dan H.'s profile image
Dan H. 
rating
5 years ago

I stopped in with a dog bite. They were very friendly, helpful, and quick! I would totally stop in again for anything urgent. 

Via V.'s profile image
Via V. 
rating
5 years ago

This was my first time at well now urgent care...just want to say the staff was very professional and friendly. Enjoyed my visit and was impressed with the amount of attention and care they gave. So glad to have an Urgent care center in the area. Much better than going to the emergency room for small injuries. They x-rayed my foot wrapped me up and I was good to go. Thanks guys! 

Kathy ..'s profile image
Kathy .. 
rating
a week ago

First thing. How can you refuse treatment without paying at time of service? Then they say according to my insurance, my copay is $65.00. I will be checking this out with my insurance. The online registration is a joke! I went there because I was having trouble breathing. I thought either Covid or Pneumonia. They took an EGK. Tech acted like this was the first time he administered this test. Ideally I needed an X-Ray. They did not have anyone there that day. They wanted me to go to yet another location. Mind you I... read more

Business response:

Hi Kathy, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Tocky B.'s profile image
Tocky B. 
rating
3 months ago

The office experience is always unpleasant and difficult. The process of filling out your information online is a waste of time then have you do the same thing in person. The receptionist was untrustworthy and said that it is common for them to hold your ID in the process of waiting to be seen which makes no sense to me. In this era of social engineered data collection why are they holding the ID AFTER they scanned it? Setting up an appointment means nothing as you will still encounter a wait time of an hour or more. Avoid t... read more

Business response:

Hi Tocky, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.3 star rating with 1,032 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 8:00 p.m. Â