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WellNow Urgent Care
- Urgent Care
- Chicago, IL
About this business
Location details
9501 S Western Ave, Chicago, IL, 60643, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
This is an update. I contacted the actual well now location and it was expressed that the manager would contact me. Still hasn't and that now it was because of my copay and deductible. I've never had to pay a copay and deductible at time of service only a copay. I asked to speak with a manager and of course they took my info. She said she was looking my info up but instead of verifying my phone number she asked for my number. I called spoke with the young lady who lied to me at the counter. She advised me that she was the... read more
Business response:
Hi Brandi. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
My significant other visited well care last night because he had some eye irritation that could have been caused by firework powder/embers. We arrived at 5 and were informed immediately by reception it would be a 2 hour wait and we could wait in the car for a text when it was our turn. There were 2 people in the lobby-wasn't crowded. Around 6 I saw staff vacuuming and wiping chairs. We never received a text but checked the registration kiosk and it said we were next so we went in. Daisy G was very helpful informed us our ap... read more
Business response:
Hi Jennifer. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
It should be called WellNever. This is the nearest clinic to my home. I drove myself in with flulike symptoms because there was no one else to drive me. I was told that the wait would be 1.5 hours for me to be seen remotely. And that there was no one on the premises who could administer medications, not even anything for pain. And that, if I didn't like it, I could go to another location. With a fever, body pain, and barely able to stand...oookayyy. Why were they even open if they cannot help suffering people? What i... read more
My last visit at Wellnow was horrible. I can in for drug screening appointment at about 2:10pm 10/25/23. I didn't leave the clinic until approximately 3:35pm. I have previously used Wellnow for my drug testing appointments and my visits were always less than 20 minutes. The lady at the front desk Adelina Franklin was so rude and condescending to me that I still shaken up about it. When I entered the clinic, she yelled at me over the counter several times to ask me if I had an appointment. I told her no I was there for drug t... read more
The receptionist at this location (dark skin with dreadlocks) very rude and unprofessional. I was seen today and wanted to make a complaint about my services but she refused to give me her name or a corporate phone number. She even began shouting at me to leave in front of the entire waiting room filled with guest, when I complained about her poor behavior. This has always been my go to location and I've always had great experiences with staff here but after today I will no longer recommend or visit. I've reached out to sev... read more
Business response:
Hi Shanice. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
My son and I went to the clinic on Christmas Eve at 10:30. They opened at 9 and would not allow online appointments to be booked nor were they answering the phone. It went to a voicemail message and you could not speak to a person. So we just went in. I was concerned my son had strep and didn't want to give it to anyone at Christmas. I figured I had an ear infection and needed to get drops for it. We had 4 people in front of us when we got there. It took 4 hours to get back into a room and be seen! Once back in the room I wa... read more
Business response:
Hi Heather. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I have been in extreme back pain for the last few days. So, I decided to visit my local urgent care center only blocks from my house! I attempted to make a same day appointment online for 1pm. I received a confirmation that I had visited this location before. When I arrived for my appointment, I was informed that my appointment was for the next day. The young lady at the desk check referring to me as "honey", which I found to be rude. However, I was told that I could check in and it would be over a 3.5 hour wait! Whe... read more
Business response:
Hi Marshall. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Urgent care is a total joke i came in as sick as a dog and wanted a covid test done because i know covid is around i went to go get the test and i waited for the results after 3-5 business days (which they said to me )okayyy cool but then i never got my results they charged me 50$ at front and i thought it was done then i get a bill of 100$ for the covid test its a entire joke i never got the results and got charged for a job they didn't complete DO NOT BOTHER healthcare is a entire joke workout and eat healthier unless y... read more
Very very very unprofessional!!! Literally would rather go to a ER stay for 10 hours than 2 hours in an URGENT CARE to dismiss my mum!! The doctor just go around patients like a waitress!! Im a medical student and this is overwhelmingly unprofessional and stupid!! They rip you off period! My mum came in FUCKIN CHEST PAIN!!! And they kept on telling me we will check her but go to the ER afterwards!! They just rip you off to your face!! If you couldn't save a life why an urgent care for two executive hours!!!!!??? And i as... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.3 star rating with 1,032 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.