WellNow Urgent Care

brian b. 

on Yelp

6 months ago

I iniured my ankle and I went to urgent care to get an X-ray. The desk clerk told me the visit cost $175 and includes xrays. I prepaid the amount due and got my xrays and left the urgent care. Later I got A bill in the mail for $150. I called and asked whats it for and billing told me it's for X-rays. I told them that impossible because I already paid for them. It's listed on the website that X-rays are included and the staff at well now says that X-rays are included. I have proof and evidence. I will never pay for th... read more

Brittany R. 

on Yelp

6 months ago

Yesterday I visited urgent care to treat yeast I received an additional medication that did not pertain to me nor my needs I was prescribed a medication for Herpes when calling to inform the urgent care no manager or supervisor was on site Asia the representative said that there was a system issue that generated the wrong medication to me this is embarrassing and malpractice. Customer service on situation like this was none existing no one has curtsey or apologetic behavior behind there mistakes in the medical field and it'... read more

Anne A. 

on Yelp

7 months ago

I visited the Evergreen Park location with a bad respiratory bug. Even though I made an appt. I waited an hour to be seen. They were very understaffed. There was no diagnosis other than "unspecified cough" and I left with a cough suppressant prescription that turned out to be useless. I had to come back the next morning for a chest xray that I couldn't get at the initial visit because it was too late in their hours to get the technician in to do xrays. It's been 2 days and I still haven't gotten a call with results. Their w... read more

Brian M. 

on Yelp

11 months ago

Wait times are a few hours. They screwed up my bill and getting a hold of someone in their billing department is another a few hours of waiting on the phone. Absolutely a terribly run business. I do not recommend. 

Jacquelyn H. 

on Yelp

a year ago

The worst customer service I've ever experience! I went to WellNow in December and the NP Nicole W. had no shred of empath. She treated me like an object. Fast forward to March, I received a lab bill from Quest Diagnostics to my surprise I was billed for 5 test when I should've only been billed for 1! Not only did Nicole have test performed that I didn't authorize she had the most expensive test performed! I contacted Quest and they told me any discrepancies in billing I would have to contact WellNow so they can remove i... read more

Flights F. 

on Yelp

a year ago

Yikes! went for a work physical the receptionist was super rude and annoyed at me while checking in, basically ignored me for 20 minutes and kept just on being super rude throughout the visit. I would never return here actually sick due to her Horrible treatment. 

Courtney D. 

on Yelp

a year ago

I scheduled an appointment on 5/4/24 for a sore throat and congestion. I expressed to the nurse practitioner that I felt the sickness coming on and I wanted to get ahead of it bc I work in the school system. She proceeded to misdiagnose me, she said that it was my allergies and to get some Claritin D! Fast forward to 5/6/24 I went to another wellnow clinic bc my symptoms had gotten significantly worse after purchasing allergy medication for what I knew wasn't allergies and low and behold I not only have a sinus infection but... read more

LaToya G. 

on Yelp

a year ago

I would like to give zero stars for the location in Evergreen Park but I have to give at least one. I had a horrible experience here. I went to have a drug test done for my employer on 2/26/24. I called that morning to confirm what time I could come for drug testing. The woman on the phone said that they conduct drug testing until 5:30pm. I arrived at 4:45pm and was told to register on my phone by the lady at the front desk. When I tried to register , the system said there were no available slots. I informed the woman at the... read more

Andreas M. 

on Yelp

a year ago

My instinct when I saw the handwritten note saying that they had no working x-ray machine. Then she didn't test for Covid since she said I tested negative at home two and a half weeks ago. She didn't test for RSV and prescribed two meds, an antibiotic and a cough medicine. Then yesterday I felt worse and called my after hours Doctor's number, and after testing my oxygen levels and finding them at 78, 81 & and 83, she recommended I call an ambulance and head to an ER. I do not recommend this medical facility at all!