WellNow Urgent Care

Patricia M. 

on Yelp

2 months ago

Doctor prescribed wrong medication for eye problem...told no payment was due....and never received a bill until 9 months later threatening a collection agency...spent over two days on phone with Wellnow....evidently they can't make phone calls and asking me to do a 3 way call so they can verify...none of this appears legit! 

Edward O. 

on Yelp

5 months ago

Went here after returning from vacation with an older injury and they treated me just fine but they sent out some testing for an open wound to make sure it wasn't infected. They billed for testing that was coded as medically unnecessary and of course they refused to review it and stuck me with a $265 bill. I went there for urgent care not for them to find ways to bill my insurance. I guess the $2k+ they billed them wasn't enough. Sus business practices. Beware of what they do since they're going to tell you to go see anothe... read more

Kathy .. 

on Yelp

9 months ago

First thing. How can you refuse treatment without paying at time of service? Then they say according to my insurance, my copay is $65.00. I will be checking this out with my insurance. The online registration is a joke! I went there because I was having trouble breathing. I thought either Covid or Pneumonia. They took an EGK. Tech acted like this was the first time he administered this test. Ideally I needed an X-Ray. They did not have anyone there that day. They wanted me to go to yet another location. Mind you I... read more

Tocky B. 

on Yelp

a year ago

The office experience is always unpleasant and difficult. The process of filling out your information online is a waste of time then have you do the same thing in person. The receptionist was untrustworthy and said that it is common for them to hold your ID in the process of waiting to be seen which makes no sense to me. In this era of social engineered data collection why are they holding the ID AFTER they scanned it? Setting up an appointment means nothing as you will still encounter a wait time of an hour or more. Avoid t... read more

brian b. 

on Yelp

a year ago

I iniured my ankle and I went to urgent care to get an X-ray. The desk clerk told me the visit cost $175 and includes xrays. I prepaid the amount due and got my xrays and left the urgent care. Later I got A bill in the mail for $150. I called and asked whats it for and billing told me it's for X-rays. I told them that impossible because I already paid for them. It's listed on the website that X-rays are included and the staff at well now says that X-rays are included. I have proof and evidence. I will never pay for th... read more

Brittany R. 

on Yelp

a year ago

Yesterday I visited urgent care to treat yeast I received an additional medication that did not pertain to me nor my needs I was prescribed a medication for Herpes when calling to inform the urgent care no manager or supervisor was on site Asia the representative said that there was a system issue that generated the wrong medication to me this is embarrassing and malpractice. Customer service on situation like this was none existing no one has curtsey or apologetic behavior behind there mistakes in the medical field and it'... read more

Anne A. 

on Yelp

a year ago

I visited the Evergreen Park location with a bad respiratory bug. Even though I made an appt. I waited an hour to be seen. They were very understaffed. There was no diagnosis other than "unspecified cough" and I left with a cough suppressant prescription that turned out to be useless. I had to come back the next morning for a chest xray that I couldn't get at the initial visit because it was too late in their hours to get the technician in to do xrays. It's been 2 days and I still haven't gotten a call with results. Their w... read more

Brian M. 

on Yelp

a year ago

Wait times are a few hours. They screwed up my bill and getting a hold of someone in their billing department is another a few hours of waiting on the phone. Absolutely a terribly run business. I do not recommend. 

Jacquelyn H. 

on Yelp

2 years ago

The worst customer service I've ever experience! I went to WellNow in December and the NP Nicole W. had no shred of empath. She treated me like an object. Fast forward to March, I received a lab bill from Quest Diagnostics to my surprise I was billed for 5 test when I should've only been billed for 1! Not only did Nicole have test performed that I didn't authorize she had the most expensive test performed! I contacted Quest and they told me any discrepancies in billing I would have to contact WellNow so they can remove i... read more