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WellNow Urgent Care
- Urgent Care
- Cheektowaga, NY
About this business
Location details
3450 Union Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 9:00 p.m. | |
| Tue | 07:00 a.m. to 9:00 p.m. | |
| Wed | 07:00 a.m. to 9:00 p.m. | |
| Thu | 07:00 a.m. to 9:00 p.m. | |
| Fri | 07:00 a.m. to 9:00 p.m. | |
| Sat | 07:00 a.m. to 9:00 p.m. | |
| Sun | 07:00 a.m. to 9:00 p.m. |
Took my son today to be seen, I was amazed at the precautions all the staff took today while waiting to be seen. He signed in from our vehicle, they came out to get him with gloves and a mask on, and also gloved and masked every patient they'd come get. Visitors were not allowed to accompany and I think that is the best thing they could of done. Thank you for taking all of these precautions. Extra Thank you to Kelly NP
Went too this facility two two once last year thist time yesterday everyone n everthing on point made feel important time walked in had acute respiratory infection glad went feel alittle relief next day so close too my house Thankyou so much
Great faculty and fast service! Will definitely return and will definitely recommend to others!
They refuse to deal with my insurance company. I gave them my card at the time of the visit, then they billed me directly and tried to autopay themselves from the credit card I used to pay the copay. I called my insurance company to talk to them. They did so. Wellnow kept sending me bills. So then I called Wellnow myself to give them my insirance data again. They continued to send me bills, text me, and call me. And now today someone left a message threatening to send my debt to a collections agency..Seriously? My insurance ... read more
Business response:
We appreciate your feedback regarding your experience. We understand how challenging billing issues can be and we'd like the opportunity to review this and clear up any confusion. Please send us an email with your full name, DOB, and visit date/location with to billing@wellnow.com so we can assist you.
Cut my leg on 6/15 and went to WellNow by my house on Transit Rd. Usually make appts there and have no problem and I called before I left house since it was almost closing time. They took me and MD superglued and steristripped it. The Strips did not want to come off even after 3 weeks. When I finally got them off part of wound was still bleeding. Luckily I had my yearly body check with my dermatologist who took one look at it and said I needed antibiotics and antibiotic ointment for infection. It is not getting better a... read more
Business response:
Hi, Karen. Thank you for bringing your concerns to our attention. We'd like to look into this further. When you have a moment, please email us at wecare@wellnow.com with your full name, date of birth, visit date, and location, so we address this and follow up with you.
Made an appointment for 7:20 pm. Arrived early, signed in, waited to be called and was told there is no practitioner on site after 7:00 pm So they couldn't do a culture for the bacteria that I needed done, they could only FaceTime with a practitioner in a private room. I asked why that wasn't made clear online or when I arrived and the girl at the counter laughed and said "yeah, it's so stupid that we don't tell anyone, people walk out all the time because of it." I walked out. They couldn't provide a basic service, I can do... read more
Business response:
Justin, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention.
Wish you had a "zero" option...AVOID THIS PLACE!. When I went to pay with a credit card there was all sorts of confusion...had to give them three different cards before they found one that was "accepted". Paid for the visit...3 months later I get a bill for over $160 billed to one of the credit cards that was "not accepted" on the day I visited (they ran this card through so they had that CC info). So they billed one of the cards that they couldn't take that day, but they billed me 3 months later on that card. Very shady and... read more
Business response:
Hi Michelle, we're sorry to hear about your experience and want to look into this for you. Please reach out to us at billing@wellnow.com so we can sort this out.
This is for the Monroe location. I have been there a few times and the lady at the front desk should not be working there. The medical staff is good so i have used this location a few times, however, going forward due to the front desk i will never go back there again. The check in lady is beyond rude. She is no one that should ever work with people. Unfriendly, cold, lies, does not know work situations to check people in and will ignore you. The worst experience during a situation where you need help. I had to pay a copay b... read more
Business response:
Hey Jackie, we never want our patients to have a frustrating experience. Please email us at wecare@wellnow.com with your visit details—we’d love to help! -The Customer Service Team
Put my phone number in while putting in all my other patient info and explicitly asked that the girl at the front desk remove any other phone numbers from my profile, and that the phone number that I provided that day should be the only number they have for me and contact trying to reach me. I am not sure how they got ahold of a different phone number for me, but they thought it would be okay to send my info a number, and now my confidentiality as a patient has been breached, as they sent multiple text messages with login in... read more
Business response:
Hi Jackson, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.6 star rating with 2,003 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 7:00 a.m.