This profile has been claimed by the business owner or representative.
WellNow Urgent Care
- Urgent Care
- Cheektowaga, NY
About this business
Location details
3450 Union Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 9:00 p.m. | |
| Tue | 07:00 a.m. to 9:00 p.m. | |
| Wed | 07:00 a.m. to 9:00 p.m. | |
| Thu | 07:00 a.m. to 9:00 p.m. | |
| Fri | 07:00 a.m. to 9:00 p.m. | |
| Sat | 07:00 a.m. to 9:00 p.m. | |
| Sun | 07:00 a.m. to 9:00 p.m. |
I received a bill from 2 years ago for a co-payment that I do not owe! HOW IN THE WORLD ARE THEY ALLOWED TO SEND A FIRST BILL 2 YEARS LATER??? After waiting on hold for over 45 minutes 2 days in a row I decided to respond by email. I included the EOB's and copies of the co-payments being debited from my account. NOW I RECEIVED ANOTHER BILL!!! No ever responded to my email and I send it twice since after a month I didn't get a response! now I am sitting on hold again and it has been 60 minutes so far! STAY AWAY FROM WELLNOW!!... read more
I took my daughter and I into the urgent care because we have ear infections. I asked about the wait time, and they said 2 hours! Reluctantly, we decided to wait for two hours. Two hours later, I asked how much longer, and they said it could be another HOUR! We left, because my daughter was exhausted, and just wanted to go home and go to sleep. She was already exhausted when we got there, and so was I. They need more staff to work and get patients in and through in a more timely manner. This was worse than an emergency roo... read more
Business response:
Hi Ha. Due to current high demand, some of our centers are experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding.
Had an appointment for 9. I showed up at 8:45 and had filled out all the information online so I could skip the wait on paperwork. They didn't call me inside until 9:10 and then proceeded to make me wait in the waiting room until after 10pm. All this for a COVID test and they called in multiple people who arrived after me. Terrible service. I also watched a worker pick up garbage with gloves on, and use those same gloves to change the k cup in the coffee pot.
Business response:
Hi Destiny. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I signed in on line the night before. When I arrived the girls said I just signed in outside and that will not give an appointment. I was told to wait for 1 1/2 hours in an empty waiting room. When I asked if I was going to be seen the long mail girl gave me serious attitude and said to look at the screen. I told her the screen was not on she just ignored me. The guy said I didn't need a test. Two days later tested positive in a south towns facility. Can not believe how I was treated. Never again.
Business response:
Hi Freddy. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to contact you.
I blew out my knee during a game and went to find the closet urgent care that was open until 11. I got hurt around 9:00 and got to the Urgent Care at 9:15. There was a sign inside that said they were "at capacity" while two people were in the waiting room. I was unable to walk and had two friends holding me up and the lady at the front desk said that they absolutely couldn't take me in because of high capacity and gave me the phone number and location to Mercy hospital which was about 20 minutes away. 10 minutes later while ... read more
I got the worst customer service from the Spanish girl on the front desk definitely not her job the best job for her is CASHER AT Burger King or McDonald's that the best fit for her. I walked in to register my name after I made the appointment online at 7:45, I sing my name with her and she forget to submit it and when I walked up to her asking what's going on she after I see everyone walking in before me she said I did not register my name and that was my fault and after I explain to her that i already did that with her a... read more
Just came in for a covid swab. Took them five minutes to come in and do it but then ended up waiting 45 minutes for a "provider" to come in and ask me two questions before I could leave. They threatened to throw out my covid swab when I asked if I could leave after 35 minutes. The whole time I could just hear them all chatting and giggling outside the door.
Business response:
Hi Steve. Our team is working diligently to safely see as many patients as possible during our operating hours. We appreciate your patience and sincerely regret any inconvenience.
See my review below of WellNow Cheektowaga 13 days ago. They replied to my post below to say if I sent them my contact info and date of service, they would "assist" me. WELL NOW it has been 2 weeks since I sent them the info they requested and still, nobody has contacted me to "assist" with anything. They did however bill my insurance provider for TWO dates of service, even though they screwed up the first time and we were forced to repeat the test after they lost our lab samples. I will be reporting the double-bill error t... read more
BEWARE if you need a Covid PCR test for travel, do not rely on WellNow!! My wife and I went to the Cheektowaga location on 7/29/21 to get tested prior to a trip to Canada. WellNow advertises that test results will be available within 24 hours. When we arrived, they confirmed that our results would be available the next day. 20 hours later we checked their website for an update and we learned that our samples never made it to the lab in Syracuse for testing. They said the Cheektowaga location had mislabeled 4 samples from pat... read more
Business response:
Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to reach you, and our staff will be happy to assist you.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.6 star rating with 1,951 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 9:00 p.m.