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WellNow Urgent Care
- Urgent Care
- Cheektowaga, NY
About this business
Location details
3450 Union Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 10:00 p.m. | |
| Tue | 07:00 a.m. to 10:00 p.m. | |
| Wed | 07:00 a.m. to 10:00 p.m. | |
| Thu | 07:00 a.m. to 10:00 p.m. | |
| Fri | 07:00 a.m. to 10:00 p.m. | |
| Sat | 07:00 a.m. to 10:00 p.m. | |
| Sun | 07:00 a.m. to 10:00 p.m. |
Had an appointment for 9. I showed up at 8:45 and had filled out all the information online so I could skip the wait on paperwork. They didn't call me inside until 9:10 and then proceeded to make me wait in the waiting room until after 10pm. All this for a COVID test and they called in multiple people who arrived after me. Terrible service. I also watched a worker pick up garbage with gloves on, and use those same gloves to change the k cup in the coffee pot.
Business response:
Hi Destiny. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I signed in on line the night before. When I arrived the girls said I just signed in outside and that will not give an appointment. I was told to wait for 1 1/2 hours in an empty waiting room. When I asked if I was going to be seen the long mail girl gave me serious attitude and said to look at the screen. I told her the screen was not on she just ignored me. The guy said I didn't need a test. Two days later tested positive in a south towns facility. Can not believe how I was treated. Never again.
Business response:
Hi Freddy. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to contact you.
I blew out my knee during a game and went to find the closet urgent care that was open until 11. I got hurt around 9:00 and got to the Urgent Care at 9:15. There was a sign inside that said they were "at capacity" while two people were in the waiting room. I was unable to walk and had two friends holding me up and the lady at the front desk said that they absolutely couldn't take me in because of high capacity and gave me the phone number and location to Mercy hospital which was about 20 minutes away. 10 minutes later while ... read more
I got the worst customer service from the Spanish girl on the front desk definitely not her job the best job for her is CASHER AT Burger King or McDonald's that the best fit for her. I walked in to register my name after I made the appointment online at 7:45, I sing my name with her and she forget to submit it and when I walked up to her asking what's going on she after I see everyone walking in before me she said I did not register my name and that was my fault and after I explain to her that i already did that with her a... read more
Just came in for a covid swab. Took them five minutes to come in and do it but then ended up waiting 45 minutes for a "provider" to come in and ask me two questions before I could leave. They threatened to throw out my covid swab when I asked if I could leave after 35 minutes. The whole time I could just hear them all chatting and giggling outside the door.
Business response:
Hi Steve. Our team is working diligently to safely see as many patients as possible during our operating hours. We appreciate your patience and sincerely regret any inconvenience.
See my review below of WellNow Cheektowaga 13 days ago. They replied to my post below to say if I sent them my contact info and date of service, they would "assist" me. WELL NOW it has been 2 weeks since I sent them the info they requested and still, nobody has contacted me to "assist" with anything. They did however bill my insurance provider for TWO dates of service, even though they screwed up the first time and we were forced to repeat the test after they lost our lab samples. I will be reporting the double-bill error t... read more
BEWARE if you need a Covid PCR test for travel, do not rely on WellNow!! My wife and I went to the Cheektowaga location on 7/29/21 to get tested prior to a trip to Canada. WellNow advertises that test results will be available within 24 hours. When we arrived, they confirmed that our results would be available the next day. 20 hours later we checked their website for an update and we learned that our samples never made it to the lab in Syracuse for testing. They said the Cheektowaga location had mislabeled 4 samples from pat... read more
Business response:
Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to reach you, and our staff will be happy to assist you.
Was seen promptly and was on my way. They said they sent my scripts into the pharmacy. They didn't get them so I tried calling Wellnow but no one answered the phone. I let it ring well over a hour still no answer. I walk and don't drive. It'll be a 4 mile round trip just to ask them to resend the meds that should have been sent the first time. I will go out of my way to tell someone not to go there. Terrible
This place might look nice and all, but don't go there if you forget your insurance card. I went with a friend to help him (suspected broken foot or something) and they took him name, and asked him to take a seat. We waited there for about 10-15 minutes before they called him up. After finding out they didn't have his insurance card, they told him to come back after he has it. Ummm, what?! The one star is based on the inconvenience they were willing to put us through. There's no reason why they couldn't call to verify h... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.6 star rating with 1,924 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 7:00 a.m.