WellNow Urgent Care

4.6

Urgent Care
Cheektowaga, NY

About this business

Healthcare Urgent Care

Location details

3450 Union Road, Cheektowaga, NY, 14225, United States

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Weekday	Schedule	Status
Mon	07:00 a.m. to 10:00 p.m.
Tue	07:00 a.m. to 10:00 p.m.
Wed	07:00 a.m. to 10:00 p.m.
Thu	07:00 a.m. to 10:00 p.m.
Fri	07:00 a.m. to 10:00 p.m.
Sat	07:00 a.m. to 10:00 p.m.
Sun	07:00 a.m. to 10:00 p.m.

4.61,924 reviews

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Nichole M.

a year ago

I went to Well Now comp injury. It started as a chemical burn two weeks later it got worse. I was given an anabiotic pills, anabiotic, cream, and steroids. a week later and it was getting worse. I told her that I was itchy, but would not give me any more steroid to help regardless if I told her that antihistamine was not working, refilled my anti-antibiotic cream. Two days later I called. Work ready for a second opinion because it was spreading to my torso. I was told to go to the ER. When I was in the hospital, they call... read more

Business response:

We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.

Marcus W.

a year ago

I got really sick at work and my manager took me to Well Now to be seen. I checked in and then was told my insurance was invalid. I contacted my employer whom my insurance is through and they confirmed Well Now had the group # incorrect. After fixing that, still told my insurance was invalid. Then had to reach out to my insurance provider who also provided all the correct information and also stated that it's always Well Now that gives people an issue. The receptionist stated their system is out of date and the staff continu... read more

Business response:

JD B.

a year ago

Wife went in for service and they told her that the insurance (high mark) is no good and that she needs call her insurance. She did and verified she has proper insurance (she works for a local hospital) they then claimed her insurance is from PA. So she left in tears. I arrived later and asked them to check my insurance. They said I had to register so I did. There was no issue with my card. When I told them the cards are exactly the same they had no answers. Except for asking me to leave. No apologies, no nothing. Inste... read more

Bob D.

a year ago

The billing department at WellNow is very unprofessional. I received my first bill in July 2024 for a service from December 2022. When I called to find out what it was for since it was 1 1/2 years old, I was told not to pay it and they would rework with my insurance. I then received another bill on 9/7 indicating I still owed the amount. I tried to pay it only to find out it was sent to collections on 9/6. WellNow says there is nothing they can do and I have to deal with the collections agency. I tried calling them and they ... read more

Business response:

Hi Bob. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

shobuj a.

a year ago

The appointment was at 7:20 and was called at 8:07 but let us wait in the care room another 25 minutes before was seen I wish I could give them negative 5stars

Business response:

Hi Shobuj. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Brown B.

a year ago

Will deny you medical assistance which is against the law. greedy for a dollar, even when you have insurance as if people are not dealing with inflation they deny you for a $10 copay. receptionist have nasty attitudes. Worst place to go if your ill. they rather you Die then to assist. bone working their should be sworn into any nursing/medical field when money is more important then a life. Should shut down and everyone be unemployed. Wish i can give them a -5

Business response:

Hi Brown. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Chris M.

2 years ago

I received a bill from 2 years ago for a co-payment that I do not owe! HOW IN THE WORLD ARE THEY ALLOWED TO SEND A FIRST BILL 2 YEARS LATER??? After waiting on hold for over 45 minutes 2 days in a row I decided to respond by email. I included the EOB's and copies of the co-payments being debited from my account. NOW I RECEIVED ANOTHER BILL!!! No ever responded to my email and I send it twice since after a month I didn't get a response! now I am sitting on hold again and it has been 60 minutes so far! STAY AWAY FROM WELLNOW!!... read more

2wcecharmed 2.

2 years ago

Ha K.

3 years ago

I took my daughter and I into the urgent care because we have ear infections. I asked about the wait time, and they said 2 hours! Reluctantly, we decided to wait for two hours. Two hours later, I asked how much longer, and they said it could be another HOUR! We left, because my daughter was exhausted, and just wanted to go home and go to sleep. She was already exhausted when we got there, and so was I. They need more staff to work and get patients in and through in a more timely manner. This was worse than an emergency roo... read more

Business response:

Hi Ha. Due to current high demand, some of our centers are experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding.