WellNow Urgent Care

Jackson K. 

on Yelp

8 months ago

Put my phone number in while putting in all my other patient info and explicitly asked that the girl at the front desk remove any other phone numbers from my profile, and that the phone number that I provided that day should be the only number they have for me and contact trying to reach me. I am not sure how they got ahold of a different phone number for me, but they thought it would be okay to send my info a number, and now my confidentiality as a patient has been breached, as they sent multiple text messages with login in... read more

Jonquil P. 

on Yelp

9 months ago

Please be Aware, that Well Now is acting under shady insurance practices. Billing people without sending claims to insurance companies. Having you sign , while under duress, without your knowledge, to consent to auto bill charges. When on numerous calls with my insurance company and a Well Now billing agent, was asked point blank "why" ?? they do not have an answer. They fumble with words, and shrug off responsibilities. It's been a month and they still have not refunded the money they 

Lynn B. 

on Yelp

11 months ago

Filled out the form ahead of Time was told we were next in the queue only to be turned away at the door. Girl was rude and not attic at all. Did not care about the computer stating we were next and Told us if we wanted to wait we would be waiting at least 3 hours. Abolsutely Ridiculous and lousy costumer Care, especially for People who are supposed to co Fort sick and injured. 

Christina B. 

on Yelp

a year ago

SCREW THE WHOLE COMPANY AND STAFF. I made an appointment because I wasn't feeling well and have young children at home that I need help with. The appointment was for 10:48 and after waiting almost an hour and every walk-in being taken first, I left unseen or treated. YOUR SYSTEM SUCKS and I will never be back. 

Katie E. 

on Yelp

a year ago

This place is f^^cking filthy!! Would never come to this place again. Run and risk waiting in an ED, you will get better service 

Meggan R. 

on Yelp

a year ago

Horrible front desk lady and she is very rude Also a long wait time and no service at all. 

A C. 

on Yelp

a year ago

went to the West Seneca WellNow registration took an hour. went in for sore ribs. was never told X-ray people leave at 8:00pm. seen the PA who informed my they don't x-ray ribs. was never examined by the PA. I asked if I was going to be charged for my visit was told that I had my vitals take, and seen the PA even though she did absolutely nothing but tell me she couldn't do anything. maybe they should have told be that before I wasted an hour and a half for nothing 

Nichole M. 

on Yelp

a year ago

I went to Well Now comp injury. It started as a chemical burn two weeks later it got worse. I was given an anabiotic pills, anabiotic, cream, and steroids. a week later and it was getting worse. I told her that I was itchy, but would not give me any more steroid to help regardless if I told her that antihistamine was not working, refilled my anti-antibiotic cream. Two days later I called. Work ready for a second opinion because it was spreading to my torso. I was told to go to the ER. When I was in the hospital, they call... read more

Marcus W. 

on Yelp

a year ago

I got really sick at work and my manager took me to Well Now to be seen. I checked in and then was told my insurance was invalid. I contacted my employer whom my insurance is through and they confirmed Well Now had the group # incorrect. After fixing that, still told my insurance was invalid. Then had to reach out to my insurance provider who also provided all the correct information and also stated that it's always Well Now that gives people an issue. The receptionist stated their system is out of date and the staff continu... read more