This profile has been claimed by the business owner or representative.
Wesley St. James Apartments at Sandy Springs
- Apartments
- Atlanta, GA
About this business
Location details
7785 Roswell Rd, Atlanta, GA, 30350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
The manager doesn't have control over his emotions. He yells at his staff this is why the turnover is so high. The apartments have mold issues and if you complain the management team will put you through heck. The pipes are old and need to be replaced but to do so would be very expensive and Wesley does not want to spend the money. The maintenance people are instructed to put band-aids over the problems instead of fixing them. I would not drink the water because of the black stuff coming out of the faucets. I would give m... read more
Business response:
Dear David, Thank you for taking the time to share your feedback regarding your experience at Wesley St James Apartments. We sincerely apologize if you have encountered any challenges, and we appreciate the opportunity to address your concerns. It's surprising to hear your comments about the property manager, Juan Delgado. We have consistently received positive feedback about his professionalism and dedication to providing excellent customer service. Juan has been an integral part of our team for over 18 years, and during th... read more
Living at this apartment complex has been extremely disappointing and frustrating. Several issues have persisted, and it's been challenging to get them addressed in a timely and satisfactory manner. The flooding in my bedroom was a significant concern, and it took an unreasonably long time (3 weeks) and persistent follow-ups to get any attention from the management. Additionally, there were difficulties in paying rent properly for two months after switching units due to the flooding, leading to unnecessary stress and inconv... read more
Business response:
Dear Andrew, I hope this email finds you well. We sincerely apologize for the challenges you have faced during your time at our complex, and we appreciate you bringing these issues to our attention. We take your feedback seriously, and I would like to address each of your concerns individually. Firstly, regarding the flooding issue in your bedroom, we understand the frustration you experienced due to the delayed response. We acknowledge that the three-week timeframe for resolution was unacceptable, and we are working on im... read more
Since moving into a different building 3 months ago I see how trash this place really is and I'm counting down the days until my lease is up...the place is infested with millipedes I've called for pest control they said they came but they did not...the pictures you see are after spraying and cleaning for 2 hours the night before...building 23 smells like animal shit and the walkways are always filthy, and the front office well Nina to be exact is no help at all...when I moved in I never saw that lady at all she said she woul... read more
I am writing this due to the fact that after living at Wesley St James for over 3 years, management refuses to fix a severe water leak in my unit. I have complained several times and sent many photos of the black mold and flooding that as occurred in my unit as a result of this leak. Every time I complain, maintenance comes out and puts more duct tape over where the water is leaking (as if that does anything). Unfortunately the leak is deep inside the wall and is spreading to the ceiling in the rest of my unit, resulting in ... read more
The complex is disgusting- trash everywhere. They half fix everything. Also, they are infested with roaches. If I could give a negative one I would. They leasing agents seem nice until the real issues start rolling in. Asked to be let out of my lease on the 35th day and they gave me hell. Nina is nice however she is selling a dream. DONT MOVE HERE!
Hot water heater has been broken for 5 days and they have yet to come fix it despite 3 requests. Also the front gate is left open 24/7 so its not really a gated community. Highly disappointed.
DO NOT LIVE HERE! The front office is extremely difficult to work with. We had an extra roommate added to a list, sent the front office notice, the new applicant filled out an application and informed the front office of a pet, and when we moved out they tried to charge us for a pet fee saying "we did not tell the front office of the pet" even though we sent them a copy of the application noting the pet was being added. There are nails everywhere in the parking lot from when maintenance requests are processed. I personally h... read more
Wesley will define wear and tear in their own terms to make you pay to turn around an apartment for their next tenant. All rent and maintenance fees aside for a 3 year stay they expect to go in and turn around an apartment.
We were given a non-renovated unit with the understanding that it would be renovated after we left, yet we were charged for paint and a few tears in the cheap, vinyl floor (which were caused by the ice maker leaking and flooding the apartment multiple times and never being fixed properly.) I would have been happy to pay for any damage to the carpet or blinds, but the other things I was charged for were truly unacceptable. The maintenance people were very kind and always helpful but the management was terrible, and I even h... read more
Frequently asked questions about Wesley St. James Apartments at Sandy Springs
How is Wesley St. James Apartments at Sandy Springs rated?
Wesley St. James Apartments at Sandy Springs has a 3.9 star rating with 429 reviews.
When is Wesley St. James Apartments at Sandy Springs open?
Wesley St. James Apartments at Sandy Springs is closed now. It will open at 9:00 a.m.