Western Pest Services

Danielle O 

on BBB

a year ago

horrible canceled 5 times still being charged - was told i was being transferred so i wouldn't incur contract renewal costs - still waiting- each time call i speak with a manager from the old branch and they "swear" they've done overtitling they can and its up to the new branch -i stay on hold for *************************************** they promise a call back - no response . I don't have all day to deal with this - still being charged 3 months into dealing with this. I can hear them laughing abut it in the background becau... read more

Dan C 

on BBB

a year ago

Never have I had a fast one pulled on me like this!I discovered an ant problem just recently, and ***** came up as one of my first few options as companies near me (************, ** area) so sometime just last Friday morning/afternoon, I filled out the form online to get a quote/schedule service. They explicitly told me that someone would be coming the next day (Saturday, 6/1) between noon and 2; LIES! They actually told me that it was for this coming Wednesday (6/5) and I told them that that will not work for me. Plus, I wa... read more

Amber R 

on BBB

a year ago

I called Orkin for a treatment of ********* ants. I was repeatedly told different prices on the initial quote. When I called back to schedule treatment, I was told something different once again. When all was said and done, I had to do a contract for a year to be able to do one time treatments as needed. So, I did the full year. When the year was up, the service provider told me to contact ***** to make sure they just didnt renew another year. I called and they told me that in order to keep the price for one time services I ... read more

Jeannene M 

on BBB

a year ago

I have used ***** in ************* for the past 4 years. They did inside my home and mosquitoes in the summer. I got bed bugs in my home and they charged me ******* for the treatment. After 4 days adult bug was still found in my home. I took everything out of my house and broke all of the beds apart. All of the electric plates was removed from the wall. I was told that someone would come by the next day to check and no one ever came. I have no problem paying for a service and I try to trust professionals. This office is dish... read more

Kevin B 

on BBB

a year ago

We discovered termites in our home in April 2023. ***** came over and "treated" the issue. My husband expressed his concerns to the tech that was at our home that the treatment was not complete. He left out several stakes outside and did not treat anywhere inside the house. It took SEVERAL calls to get a tech to agree to come back out and agree to even put in the extra stakes around the perimeter of our house. Not even a full year later, before our warranty expired, the termites returned. We made a call, and a manager, L.T.,... read more

Heather P 

on BBB

a year ago

Do not hire *****! We contacted ***** after buying our first home and realizing there was an infestation. We called and they described to us the inspection they would do and the various methods of diagnostics/treatment/prevention theyd be able to perform. Our goal was to have the infestation addressed professionally before moving into our new home! A 3-4 week timeframe. The technician arrived AFTER the appointment window with no communication. When he arrived he told me he did not have the proper spraying equipment and had t... read more

Julie H 

on BBB

a year ago

I'd give ZERO if I could! I've spent more time dealing with scheduling and rescheduling in 4 hours than anyone should have to do. I took Orkin as a pest control provider because I was told I could have someone out the same day for services. Less than an hour later the inspector called to reschedule. Then, and hour after that, while I was on the phone with ORKIN to make sure that having treatment BEFORE the inspection was okay, ***** called to tell me that they couldn't come at the promised appointment that was scheduled for ... read more

Gregory K 

on BBB

a year ago

We hired ***** to eliminate "drain flies". The first bill was automatically charged to our cc for $250. This service included mosquito repellant. (we did not ask for it) The second treatment was $92 the following month. We cancelled the service due to it not working and the cost seemed really high for what we were getting. After some back and forth emails, they finally cancelled. The next month we received a bill for $37 and ***** stated that we were on a seasonal plan, and we owed the additional monies. I called the local o... read more

Alen B 

on BBB

a year ago

Management does not return messages and/or calls; sales rep does not return calls or emails. Over 20 messages and nothing. I can't believe they even have 2.91 stars, honestly.