Western Pest Services

Amy R 

on BBB

a year ago

Tried to cancel services, told everything was cancelled, confirmed cancellation the next day with the technician. Then received automatic text message that my service was upcoming. I called and said I cancelled a month ago. They said there is no record of the cancellation and so I have to pay for another ************************************************************************************************ because I was now cancelled even though they were going to charge it. I then asked for confirmation of this second phone call c... read more

Stacey P. 

on BBB

a year ago

***** made a bad call when they accessed our home for mice from the beginning and now won't take responsibility. We had a 3 floor townhouse. I noticed a few mouse poops in the garage but since I had hamsters I wasn't positive. Then mice p*** showed up in my son's closet. Then in our kitchen/living room. We called Orkin and scheduled for December 26th. The tech insisted we only had 1 or 2 mice and wrote the contract that way although I said their were more. Within weeks we had mouse f**** in the closets, bathrooms etc. on the... read more

Vincent B 

on BBB

a year ago

We hired ***** to come and spray to get rid of the stink bugs. They charged us $60.00.They had to return twice to spray again. Once outside and once in the hours. We are still getiing stink bugs in our house.We do not have money to give away like this. We are senior citizens living on a budget.Do not hire them. 

Hiedi C 

on BBB

a year ago

Do not use ***** services out of the Lebanon, **** location. I cannot speak on other locations but this location has incompetent workers and manager. I continue to have issues with them even though I canceled all services going forward at least 4 months ago. They continue to try and charge me for services they did not and have not provided. ******* 2023 was our last service provided. They said they would come back to spray our back yard due to the dogs. They never returned to spray but still charged me $170. I canceled their... read more

Unhappy X 

on BBB

a year ago

IF I COULD LEAVE A NEGATIVE AMOUNT OF STARS, I WOULD! THERE IS NO EXCUSE FOR THE BEHAVIOR OF THEIR EMPLOYEES. **************** AND ******* is a JOKE! They have raised our price 3 times in less than a year and lied about services performed when no one was in the building to let them in twice in the last 6 months. When cancelling our services this morning, ***********************, the "customer relations specialist" had no apology for the errors or price increases and just immediately cancelled service. In follow up emails, sh... read more

Ashley R 

on BBB

a year ago

We had a ******** ** branch inspector come and look at our house for infestation after recently purchasing the house. He found evidence of infestation. We went over everything for solutions, and then provided all costs on notebook paper. I expected that we'd receive a hard breakdown at some point of itemized labor and costs, but that was (and apparently can't be) provided (super unprofessional and disappointing for such a large company). We are given different numbers and different excuses every time we call. We were charged... read more

Michael K 

on BBB

a year ago

***** has for the past two years been doing unauthorized debiting of my bank account at higher charges without notifying me of any price change. When I realized I called them to complain about what they did and asked them to cancel my subscription, which they did immediately. Surprisingly, they then deleted the payments history from my Orkin account except the last invoice, which I refuse to pay. I consider that they should be the ones owing me money, not the reverse. Now they are threatening to send me to collection. I want... read more

Mo E 

on BBB

a year ago

HomeTeam for pest control? for termite service? Honest?1, Pest Control: I called, emailed and texted HomeTeam business telling them I don't want to renew my contract when it expires and I don't need the service. My contract expired and I was out of town. When I returned home I saw the bill from HomeTeam charged me for the work done around the house. I called the office telling them that I've record of communication and would not pay the bill.2, **************** the service was paid by home builder for the 1st year. As a new ... read more

Sharon M 

on BBB

a year ago

Not worth the money! And good luck getting out of your contract! I had to make 3 phone calls, talked to 3 different people, was told each time a manager needs to speak to me to cancel the contract - manager isn't available, they will call you back within 24 hours. Two phone calls and I didn't receive a call back from a manager. Third call to *****, again manager wasn't available - I said I wasn't hanging up until the contract was canceled. Phone attendant got the okay to cancel my contract from her supervisor because no mana... read more