Western Pest Services

Patricia W 

on BBB

a year ago

If I could give them a zero stars I would. I have had ***** for about 6 years. Today a tech came over when I was not home. I received an email saying that service was complete. When I called Orkin I was told that the tech completed the outside service. I told the person on the ph that I never get outside service and even if I did that my gate was locked so that couldn't possibly be true. I was charged for a service that I did not receive. So that is fraud. A manager is supposed to reach out to me but all I want is a refund. ... read more

Lisa C 

on BBB

a year ago

"OVERPRICED SCAMMERS" "UNPROFESSIONAL EXTERMINATORS" (DAMAGED PROPERTY) I only have a 900 sq ft. home and was charged over $6,000.00 for them to vacuum up old insulation and bat f**** and seal spots where bats could be entering. I asked one of the guys of the two who came, is my roof leaking anywhere that you could see? He said, oh, I don't know, I don't do that kind of work. I knew then patching or construction of my attic wasn't taking place to keep bats out. The 2 guys wore white hazmat suits and respirator masks to not i... read more

Pat H 

on BBB

a year ago

Terrible service and ZERO accountability. Spent $4000 on their treatment plan only to have house infested within the warranty period...they refused to address and demanded another $600 to even look into their failures. Over $40,000 in damages later and they still refuse to honor their warranty. This company should be avoided and not trusted. There are MUCH better services providers in this space than this firm 

nancy k 

on BBB

a year ago

I am reading through the reviews and the same thing happened to my mother. She is 87 years old and was taken advantage of. ***** did not communicate to her that this service (which ended up being three different service transactions) would add up to $12,000 and more. I (her daughter) was told in the beginning of this that they would help my mother understand what was going to happen with the crawl space and the treatment for rat/mice infestation. My mother said she kept getting a different bill every other day. Upon talking ... read more

Christine T 

on BBB

a year ago

I have tried to cancel my contract several times as my pest problem. I explained I dont want another technician to put down more traps and that they have pulled out my fridge to put traps behind and pulled out my stove which had caused a gas leak in my line. I have been threatened with collections if I do not pay the final bill for a service that has not worked. 

Mckayla G 

on BBB

a year ago

This company is fraudulent in the services they provide. I had a tech come for months stating he wouldnt be doing anything until I cleaned my house better. The tech stated that not matter what he does now, it wont matter because the immigrants that live there were dirty. He kept repeatedly making comments regarding people from over the border not being civilized and trashing my house. The house is a lived in house cleaned daily, its a normal house. The tech would constantly speak in a misogynistic tone towards me as a woman.... read more

Margie B 

on BBB

a year ago

Rip-off and unfair people! Ok i had orkin services for about 2 years or better and 2 of the employees came out and disrespected my home and my family. I reported it and the manager gave me a refund to butter me up to stay. But later about 2 months, they stop doing my home for 5 whole months! Yes 5 months, no service and no call. So in septemeber of 2023 a guy call my phone and said he was at my home to spray for orkin services. I immediately stop him from talking and said no sir, no one came out for 5 months so I'm not wanti... read more

Bethany S 

on BBB

a year ago

We heard scratching in our attic and called Orkin to take a look. They said we had a mice infestation and required a full insulation replacement. They told us they'd replace all the blown insulation and batting, decontaminate the attic, and replace it with their cellulose insulation that is rated at an R-49 at 13" with an entrapment in the crawl space.We were not given a contact. This contract was supposed to be emailed on 12/27/2023 and has never been emailed. We received a copy on 12/30/2023 after the work had been complet... read more

Irene T 

on BBB

a year ago

I have been a customer of orkin for 4-5 years.We have lots of scorpions.I was away for a year and a half. ***** was able to access the house. But the didnt not **** me in thatbyear and a half that they changed policy and dont do baseboards. Only doors and windows.Shame on you for taking payments and not providing the services i have been paying for. Thats alot of money. *************** *******. Orkin ***** Weather i live in a dump or mansion. I should get what i pay for.