Western Pest Services

Luellen S 

on BBB

a year ago

I called the ************ requesting service, the receptionist assured me that ***** would take excellent care of my problem. When the technician arrived from the ************** office to treat a mice problem, she had no foam or traps. She spent one hour pointing to entry pathways and suggested I replace my kitchen cabinets and, until then, place a towel in the area. I was charged $388.00. I wrote to the office with copies of her treatment and photos. I followed up with a phone call. After receiving no response, I called the... read more

Patrick L 

on BBB

a year ago

I live in West Central ** with my wife. In the summer of 2023, her brother came and lived with us due to having an "infestation" of the insect springtail. Her brother had some technician from ***** come out to his house and spray the perimeter of the inside of his house every month during the summer. He eventually went back to living in his house only to move back into my house at the end of October 2023 due to the "infestation" not getting any better. Her brother has mentioned that ***** uses the motto "We're not satisfied ... read more

Yvette F 

on BBB

a year ago

BBB whos overseeing whether or not the consumers are being excessively overcharged for Orkin products and services. I have a 1000 square foot home and only needed minor exterminator maintenance materials. First, was mentioned before we visit your home, we must obtain your credit card info just for reference, stated it would not be necessary to use at the moment but this is a requirement. Information provided. ***** representative view home, charge $157, which was paid by check; few days later $157 was charged to credit card ... read more

ELIZABETH J 

on BBB

a year ago

Critter Control Do not trust the salesman that comes to your house. You do not get paperwork or fill out any loan papers. He sent something to my computer, and I told him I could not open it. *********** way over charged me, and the company knows it and has NOT done a thing about. I have close to a ********* bill. I have repeatedly made phone calls and all they do is ignore and delay addressing the overage. They supposedly have a Satisfaction Guaranteed, but I am not satisfied and even asked the District Manager for my money... read more

Stephanie S 

on BBB

a year ago

I manage a portfolio of medical office buildings. We acquired a building where Orkin was the service provider for pest control services. As we worked through getting a contract in place, we requested services in the interim for an issue that needed immediate attention. I could not get the account manager to respond or confirm via email that we would be able to obtain the services requested within the timeframe needed, so in writing, I requested for ***** to disregard my previous request for service, as we decided to move for... read more

Nicole F 

on BBB

a year ago

The first couple times ***** came out, they notified us via email several days prior and then a text message rhe morning of. Then, we started getting no notification they were coming, just a text saying we're here. This was also not during the 4-6 time frame we had requested. After multiple calls to the local office, and several rude people we spoke to, we canceled our service. Seems like something shady is going on when they don't want anyone at home to do the outside and when you're paying for treatment of outside perimete... read more

Patricia P 

on BBB

a year ago

If I could rate a BIG ZERO, I would. Paid Orkin in ********, Branch #***, over $10,000 for an attic clean out and termite tenting ten months ago and am still struggling to get the service I was promised. The attic clean out was horrible. Rushed work. Entry points were not sealed and the technicians damaged our duct work in the attic. We no longer receive any air flow coming out of the vents in our home. 2 months after the attic clean out after multiple attempts to have ***** return to seal the entry points they neglected, we... read more

Lauren L 

on BBB

a year ago

Would give zero stars .I was literally forced to renew my contract or I would not be able to sell my property .My property has a current termite contract and ***** refused to release my inspection report unless I renewed for another year . Literally a week before my closing on my houses.I was told this is their unwritten company policy .I was also told in writing although my policy is active, I was required to renew my policy in order to have a copy of my report for the closing company . We paid the renewal fee as our Holme ... read more

Kat T 

on BBB

a year ago

***** took over the smaller local business that I was using for pest control. The price continues to go up while they do the same thing they've done for the past 6 years. Over the past two years, the cost has gone up almost $30 per visit. I think it's time I found another company. I don't want to hear about "inflation" because nothing warrants that kind of price increase per visit.