Western Pest Services

Chloe N 

on BBB

a year ago

Im not only disappointed client. I chose to go with ***** because of all 5 star reviews. I must be blind then. An employee gave me a quote for $375 but charged me $562. I called and complained about it. I thought it will get taken care of ASAP. I was so wrong because another $275 withdraw from my bank. I contracted same employee multiple phone calls/ text/ messages. He kept saying yes Ill take care of this for you. After weeks had passed, still nothing happened. One day, an accountant manager from ***** called and assured me... read more

Cheryl R 

on BBB

a year ago

We have been Orkin customers for quite a while and though the technicians have been professional and tried to be helpful, ***** has been unable to resolve an ongoing issue with mice and the customer service has greatly deteriorated. I've repeatedly been told a manager would either come to our house or call me back and repeatedly have had no return call and the manager has been a no show for a scheduled appointment. Another time that someone came out, they tried to upsell us on other services and did nothing to address the cu... read more

dl f 

on BBB

a year ago

Orkin was called to check for mice in the attic caused by a recent cold spell. I was out of town so my wife dealt with the Orkin rep ****** who came out. My wife called me in a panic saying she was told we had an infestation of mice. She was also told that besides removing the mice, the insulation needed to be removed and replaced with new. Orkin would provide this service for $17,709! **** further told my wife that he needed an answer within a few hours.I contacted several people with experience dealing with this very situa... read more

Brian R 

on BBB

a year ago

They got me. I was so upset when I moved into a new home with mice infestation, that I completely relied on their immediately recognizable brand and trusted them to remedy my situation. Orkin charged me thousands of dollars to clean up my basement and crawlspace. They were contracted to remove all sill plate infested insulation, remove any live/dead rodents, clean the sill plate, disinfect the area and put in new insulation. After their work, I had another service check behind them. The other service found mice f**** in the ... read more

Kris N 

on BBB

a year ago

I have never written a review, however, I felt compelled to warn others to NEVER do business with Orkin, and to especially keep an eye out if you have elderly parents who live alone. My 81 year-old mother received a knock on her door asking if she wanted a free house inspection (she has a termite contract with Orkin). My mom has had ********** of any infestations of any sort. The rep proceeded to spend 3.5 hours inspecting every single room in the house (bedrooms and bathrooms included?), even though the average inspection t... read more

Elizabeth S 

on BBB

a year ago

House was not properly treated for termites after first year re-inspection. Never got a resolve. Several years later Orkin failed follow up and resolution. Still no response. Worst pest control I've ever used. 

Maria M 

on BBB

a year ago

Extremely pushy and dont care about the customer. Very disrespectful, if the customer text back with a no and placed a massage that on the day of visit no one was going to be home and they still showed up *** then proceeded to spray the front because everything was locked, that is very disrespectful and now they want their money for service not rendered. 

Shirley F 

on BBB

a year ago

Didnt get rid of rats. I had to do it on my own! Im being over charged and they charged me for termite treatment that I continually declined. 

Afrida C 

on BBB

a year ago

I bought a home that came with home *****************. I called to get service and I specifically made sure its not a contract and i will call for further service. Yet they come in without confirming with me and perform service and charge my account. They are scammers