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Westville Hells Kitchen

4.5

About this business

Location details

809 9th Ave, New York, NY, 10019, United States

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WeekdayScheduleStatus
Mon11:30 a.m. to 10:00 p.m.
Tue11:30 a.m. to 10:00 p.m.
Wed11:30 a.m. to 10:00 p.m.
Thu11:30 a.m. to 10:00 p.m.
Fri11:30 a.m. to 10:00 p.m.
Sat10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m.
Sun10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m.
4.5820 reviews
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Lily L.'s profile image
Lily L. 
rating
4 years ago

OMG, Westville Hell's Kitchen was simply cool. The entire place certainly had a very cool vibe. I am really happy that I ended up ordering Market Plate, it was terrific, just a remarkable taste. The crew was extremely friendly and service is extremely good. Westville Hell's Kitchen - What a treat. 

Jess G.'s profile image
Jess G. 
rating
4 days ago

My order never arrived. I received a call saying the driver had arrived, but he was nowhere to be found. Fernando at Hell's Kitchen was absolutely the worst. He said he couldn't see the order in the system, then put me on hold twice and left me waiting for a long time. He didn't transfer me to the manager the second time as I requested and stopped answering my calls until I called from a different phone number. I need a refund and will be posting a complaint on Yelp. Order #5 for today, 11/3/25. 

Adam P.'s profile image
Adam P. 
rating
a week ago

Perfect example of a great restaurant expanding and losing everything that was good about it. The original Chelsea location was a longtime favorite of mine. Waiter was in t shirt, shorts, and sneakers and thats not a huge deal but it represented the deeply average food. Salmon was barely warm. Previously well prepared and healthy sides came out looking like slop. Let's just call it franchise decline. It's just another average, bland restaurant in 2025. 

Tamara L.'s profile image
Tamara L. 
rating
10 months ago

The salad I had was amazing! Unique mix of flavors! I added steak for protein. I felt healthy and satisfied. I love all my visits to westville. However, I normally enjoy their happy hour drinks and the sangria I had tonight was one of the worst ever. I couldn't even finish it. I also docked another point because they charged us for an ENTIRE PITCHER of margs when my friend had one happy hour marg. I know better for my next visit! 

Business response:

Hi Tamara, thank you for your great review! Your kind words mean so much to our entire team, and we are so happy to hear what a great experience you had at our Hell's Kitchen location! Thank you for being such a loyal customer, and we look forward to your next visit :) 

Christine F.'s profile image
Christine F. 
rating
a year ago

I ordered on Uber . Received wrong order and guy took expensive order back Got food cold and late and given receipt saying food free Than later full amount appears on credit card; 

Business response:

Hi Christine, thank you for bringing this to our attention. Please reach out to me at Laurel@westvillenyc so we can have the chance to make this right. I hope to hear from you soon! 

M M.'s profile image
M M. 
rating
a year ago

At least about the eggs, Benedict. The potato pancakes are greasy. And the eggs have been either undercooked or overcooked in my experience. 

Business response:

Hi M M, thank you for your feedback, it is very important to us and we will be sure to share this with our culinary team so we can make any necessary adjustments. Your input is very important to us and we hope to have the chance to serve you again and leave a better impression. 

A D.'s profile image
A D. 
rating
2 years ago

Good food but horrible owners. As a local resident I supported westville during the pandemic. They had amazing delivery personnel who risked their health and lives to deliver food and keep this place open and running. I just spoke to one of their former delivery guys who told me they fired them all in favor of another platform. This is beyond cruel and a horrible business practice considering those same guys are the only reason westville survived the pandemic. 

Alyson B.'s profile image
Alyson B. 
rating
2 years ago

Had reservations. Waited for 10 minutes past our reservation time for our table. But 2 guys who just walked by sat down when the waitress wasn't looking and got to stay. Guy handling reservations was fairly crabby. $21 grilled chicken was dry. Mushrooms with leeks were unremarkable and mushy. Artichokes with cheese were okay. Is everyone so accustomed to mediocrity that food like this is acceptable? Eating here is akin to burning money. Don't do it. 

Business response:

Hi Alyson, thank you for taking the time to leave your honest review. Your feedback is very important to us and we will be sure to share this with our team. Please feel free to reach out to me at Laurel@westvillenyc.com, we would love the chance to make things right! 

J W.'s profile image
J W. 
rating
2 years ago

They "lost" my reservation, despite the fact I received numerous e-mail and text confirmations--including one while I was standing there--when I showed it to them, the manager basically refused to look at it. They asked my party to just stand and wait since they "had no tables" --the worst part is that they didn't apologize at all. The 4 of us left, and went across the street where we had excellent service, great food and got a table right away. The food at Westville might be decent, but the management is truly awful. 

Business response:

Hi JW, thank you for taking the time to leave a review. We want you to know that your feedback is important and we will be sure to address it internally. We’re very sorry that your experience did not meet our very high standards of service, however, we are positive that we can fix that impression if you'll be willing to give us a second chance. Please feel free to reach out to me at Laurel@westvillenyc.com at any time. We hope to see you soon! 

Frequently asked questions about Westville Hells Kitchen

How is Westville Hells Kitchen rated?

Westville Hells Kitchen has a 4.5 star rating with 820 reviews. 

When is Westville Hells Kitchen open?

Westville Hells Kitchen is closed now. It will open at 10:00 a.m.