This profile has been claimed by the business owner or representative.
809 9th Ave, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. 5:00 p.m. to 10:00 p.m. |
the reason I am giving this such a low rating is because I really did not enjoy any of the food. I shared with my daughter the shrimp with Chile special...only there was nothing special about it. we also had the four vegetable option for $18. we had beets w cheese, zuccini w tomatoes, green beans something that escapes me. foo was not memorable. I am sorry to give such a low rating. the service was right on and the price fair.
I have been to a different location many years ago and was excited to try this location before a show. When we got there it was empty but within 20 minutes it was crowded. There is a front area with high tops, a bar and a back area with tables. The service was fine but the food was eh. We decided to share the shrimp in guajillo Chile sauce. It came with rice, beans, avocado and tortillas. The beans were cold and the dish as a whole was flavorless. We also shared the market plate, 4 market vegetables for $18. We got the chick... read more
Business response:
Hi Haley, thank you for taking the time to leave a review. We want you to know that your feedback is important and we will be sure to share it with the culinary staff. If you have any other suggestions for ways in which we can improve, please let us know at Laurel@westvillenyc.com. Thanks again for your honesty and please stop by again soon!
Don't even bother ordering an order for pick up. You'll arrive when it's "ready" yet end up waiting 39 minutes in the restaurant for it. This happens every time!!!
Business response:
Hi Sophia, Thank you so much for your review. We're so sorry that your take out was delayed. We are working to improve our delivery & take out times. We hope that you'll give us another chance to improve. Please reach out to us at Laurel@westvillenyc.com if you have any other issues. Thank you!
This place is a mess. Their orders are NEVER on time. They never read comments on take out orders- always need to call to make sure they read them. And now order was sitting there for an hour- late for the delivery window, called and was informed it was never even picked up. But they never contacted me or anything. Inconsiderate staff. Never ate lunch today because they couldn't be bothered to call my phone number that's right on the receipt in front of them.
Business response:
Hi Samantha, Thank you so much for sharing your experience. We're so sorry that your delivery was late. We are constantly working to improve our delivery times. We hope that you'll give us another chance to make things right. Please feel free to reach out to us at Laurel@westvillenyc.com with any additional feedback or ways in which we can improve.
The salmon was pretty mediocre ): and the sweet potatoes were undercooked! Cute place with good service, but I probably won't be eating here again.
Business response:
Thank you for your review, Eileen. We’re so sorry to hear the quality of your meal was not up to our standards. If you’re willing to give us another shot, we’d love to make it up to you. Please feel free to reach out to Shai@westvillenyc.com.
Let's just say that the salmon doesn't travel well...although it is swimming in sauce. And I hardly think 3 slices of zucchini cut in half constitutes a side.
Business response:
Hi Minty M, Thank you for taking the time to leave a review. We are so sorry about mispackaging your order. Please accept our apologies, we hope you'll give us a second chance as we are positive this was an isolated incident.
Dinner, Friday 6/10, 6p. Glad to see that the restaurant was busy not only with onsite patrons, but delivery as well. Sadly, the meal that I had was only mediocre - brussel sprouts with honey dijon sauce, fries, and grilled salmon. Everything was so overcooked - the brussels were black and burned for the most part and the salmon was so well done that there wasn't a hint of moisture remaining in the flesh. My dinner companions seemed unimpressed with their meals as well. I have had some exceptional experiences here in the pas... read more
Business response:
Hi Martin, thank you for taking the time to leave a review. We want you to know that your feedback is important to us. We’re very sorry that your meal did not meet our very high standards, however, we are positive it was an isolated incident and we hope that you'll give us another chance to make things right. Please feel free to reach out to me at Shai@westvillenyc.com with any comments or suggestions.
Mediocre at best. Such a shame, it used to be great. Went downhill in all aspects... food: they don't use fresh ingredients anymore, everything is sauced and heavy; service: we went for brunch and ordered an appetizer and 2 entrees and they forgot the salmon that the waitress herself recommended with the dish and forgot the appetizer. The food came out strangely fast and wasn't as hot/fresh at it should have been. To be honest I felt bad that I brought my friend to such a disappointing meal. It ain't what it used to be, don'... read more
Business response:
Hi K S, thank you for taking the time to leave a review. We want you to know that your feedback is important to us. We’re very sorry that your meal did not meet our very high standards, however, we are positive it was an isolated incident and we hope that you'll give us another chance to make things right. Please feel free to reach out to me at Shai@westvillenyc.com with any comments or suggestions.
Waiters are nice and kitchen is fast. But this restaurant started being promising and has evolved below any expectation. Food is really nothing special. Product could not be bad, but the design of the menu is terribly un exciting. Nothing you could not do at home in 15 minutes. Grilled chicken with sprouts ends up being most people's option. Adding to this, the restrooms are terribly untied, at least when I used them. Embarrassing and disgusting. Price is very reasonable, but I'd prefer to pay more and getting more care and ... read more
Business response:
Hi Pett, Thank you for taking the time to leave a review! Your feedback is important to us! We pride ourselves in simple, well-prepared food made from the freshest ingredients. We hope you will give us another chance to prove that we can excite you. Your restroom comment is duly noted and will be looked into. Thanks again for your honesty!
Westville Hells Kitchen has a 4.5 star rating with 820 reviews.
Westville Hells Kitchen is closed now. It will open at 10:00 a.m.