Window Nation

Debbie C. 

on Yelp

4 years ago

Horrible company, if I went into full detail about all of our problems, there wouldn't be enough room on this form. 1st; It took forever to get the windows. We filled multiple complaints before install and tried to cancel our contract to no avail. 2nd: A window was missimg upon install. 3rd: Almost a month later the missing window arrives minus the screen. We have to wait even longer for the screen. While all that was going on, we noticed missing screw caps and a missing latch for the screen on the slider. It took severa... read more

Cheryl C. 

on Yelp

4 years ago

Purchase 9 windows and had to reschedule the installation. I called twice before someone said they needed to reschedule. Then, had to renegotiate the final contract price because I found another licensed contractor who had comparable windows for cheaper. Window Nation was supposed to refund the difference plus $200. They reneged. One year later the windows have not held up well. Rockville MD 

Sharon S. 

on Yelp

4 years ago

I signed a contract in July, promised install 1st wk of Sept, and was delayed at last minute 3x and didn't get an install till the END of November, into the heating season, which was the goal of signing on in July. Further, the communication was hours long to get problems rectified, I was promised "3 main mgrs" would contact me, that never did, from internal depts. that agreed they should, due to the holdups and problems. I had to insist on some compensation when they installed, in end, months after they were supposed to,... read more

Ina D. 

on Yelp

4 years ago

I have never seen that bad customer experience. I wish I have checked reviews before hiring them. They brought the door that was a wrong size. They only measured it once when they told that they will measure it twice. Looks like they did a wrong measurement and of course could install the door. I have been waiting for more a month since and no concrete response. They dont even bother to tell me when they will replace the doors. In addition i replaced the windows. one window is not closing normally and they suppose to co... read more

Conor K. 

on Yelp

4 years ago

This is a bit of an odd review. Our salesman was great, he did an incredible job describing the products and services. The customer service on the other hand is AWFUL. There is a clear disconnect from Window Nation's regional offices and their national offices. Customer service kept connecting us to others and then others and then others and no one was helpful. Props to our salesman. Major let down for customer service. 

Wesley C. 

on Yelp

4 years ago

Having an issue with a window in one of our rooms. Used to be fine, but now the temperature in room is colder than others. I caulked the outside to make sure there were no gaps. Called service and warranty and they said I might have taken my window out of warranty by caulking. I didn't remove any old caulk, rather added additional; but she said it doesn't matter. After reading other reviews, I'm just going to have another company replace the window. I don't want this company near my house. All these one star reviews s... read more

Kaiser K. 

on Yelp

4 years ago

I would like to share my experience and recommendations when it comes to selecting a window replacement company. All companies would claim their windows are the best, but when you compare all, you won't find much difference. First of all, do not come under pressure, not matter how good price quote do they put in front of you and ask to sign same day deal, never ever, simply say you would not sign it today, compare with others and then get back to them. So far I got 4 estimates for 24 windows, double hung, low-e, grid, double... read more

Jerod S. 

on Yelp

4 years ago

I love the idea that this business owner replies to comments about how sorry he is but does absolutely nothing to contact me or to rectify the situation. At the top of their yelp review they have COVID-19 update stating that they do all of these things to help prevent the spread, however what they should say is that an individual will get tested not find the results of his test out and still enter your house and expose you and your family to COVID-19. The fact that they think I will just simply "go away" is laughable. I now... read more

A M. 

on Yelp

4 years ago

Window Nation is the WORST company I have ever come across. We started the process in May and at the end of November, we still dont have windows. From the sales associate Tami, who "forgot to submit our order in the system", to the Director of Regional Operations, who doesnt follow up as promised, all the way up to the CFO, who still couldn't get our install date scheduled, all useless. When the CFO write in an email, "I am embarrassed by the inability of our organization to deliver responsive, accurate and timely communi... read more