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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My service today was great. My service today was great. The service advisor, Tiffany Hayhurst was very professional and very knowledgeable. Great services. Thank you Wyatt Johnson.
Michael Pugh was our sales representative. Michael Pugh was our sales representative. He was great to work with meet all our expectations. And ordered the exact Subaru outback limited xt that we wanted. Very knowledgeable of the product line. Always returned my calls even on his day off. You will be very happy with Michael as your sales representative.
Incomplete processes, communication failures, locations Incomplete processes, communication failures, locations not clearly marked Friendly staff. Not sure improvement suggestions were heard.
Business response:
Thank you for your honest feedback. We’re glad to hear our staff was friendly, but we understand your frustration with incomplete processes, communication gaps, and unclear signage. That’s not the seamless experience we aim to provide. We take your comments seriously and will review them with our team to improve communication, clarity, and how suggestions are received and acted upon. We appreciate you bringing this to our attention and hope to provide a smoother experience next time.
I was there (I had an appointment for 12) for over 2 I was there (I had an appointment for 12) for over 2 hours asking for a once-over before a long trip. I explained that CarPlay wasn't working and I needed it for the 700 mile trip. They did NOT fix it, nor inform me how to move forward to have it fixed. I am very disappointed.
Business response:
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially with a long trip ahead. Waiting over two hours without a clear resolution—or guidance on next steps—is not the experience we want for our customers. Your feedback is important, and we’ll share it with our team to improve communication and ensure issues like this are addressed promptly in the future.
Bought a 65 thousand dollar truck that come to find out Bought a 65 thousand dollar truck that come to find out had bad tires. Sales manager offered to replace them for free. The tires that were delivered and installed were not comparable to the original tires like I was told. The tires that were installed were 'GOOD RIDE' brand tires that drive horrible. Still vibrates and feel every crack in the road. Now I am stuck spending almost 2 thousand dollars on good tires so I can comfortably drive down the road. You can not put $... read more
Everything was up front until time for payment. Everything was up front until time for payment. I always use my credit card. When I pulled it out to use i was advised there would be a 2% fee if used. I was stunned that a dealership as big as Wyatt and Johnson passes this on to their customers. Worse, there was no warning this would happen.
Business response:
Thank you for sharing your feedback with us. We’re glad to hear that your experience was positive and transparent up until the time of payment, but we’re sorry the credit card fee came as a surprise. We understand how frustrating that can be, especially when it wasn’t communicated ahead of time. Your feedback is important, and we’ll make sure it’s shared with our team so we can improve how payment policies are communicated to customers in the future. We truly appreciate you bringing this to our attention and hope we’ll have ... read more
It's a good dealer to get a vehicle from i would let It's a good dealer to get a vehicle from i would let someone not about
Business response:
Thank you for your feedback! We’re glad to hear you had a good experience and would recommend us to others. That kind of word-of-mouth means a lot to our team. We appreciate your business and hope to assist you again in the future.
Was great Emma sent a tax be 484 plus tax the. Was great Emma sent a tax be 484 plus tax the. When got there Matt was trying to charge me almost 700, I had no communication after I agreed to service at the 484 plus tax. Matt did bring it down but was still around 100 more dollars then what was agreed
Business response:
Thank you for bringing this to our attention. I sincerely apologize for the pricing confusion. When Emma quoted you $484 plus tax, that should have been honored without discrepancies. The lack of communication about any changes is unacceptable. We take pricing transparency very seriously, and this situation doesn't reflect the standard we hold ourselves to. I'd like to make this right. Please reach out to me directly so we can review what happened and ensure you're charged the amount that was originally agreed upon.
Appt was at 11:00 to put on valve stem on my new tires. Appt was at 11:00 to put on valve stem on my new tires. 2nd time for bringing it in on tires.They only fixed one stem the first time then about another month later another tire started loosing pressure, so they decided to do the other 3. Got out of there around or about 1ish. I asked Lindsay why it was taking so long as I had tried to check the 'Wheres the status of your car'snd showed nothing. She said sometimes it doesn't work.? Then Chad came out and said about 10 mo... read more
Business response:
Thank you for taking the time to share your experience and for your continued loyalty to Subaru. We sincerely apologize for the inconvenience, delays, and communication issues you encountered during your visit. We understand how frustrating it is to wait longer than expected, especially after multiple trips in for the same concern. Your feedback regarding the valve stem repairs, wait time, and communication with our team is important and will be shared with management so we can improve our processes and provide clearer, more... read more
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 3,510 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open at 9:00 a.m.