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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have always found Wyatt Johnson a breeze to deal with I have always found Wyatt Johnson a breeze to deal with until this visit. Their new scheduling system is annoying. I had to leave a message twice (Saturday and Monday)for them to call me back to schedule a service appointment. Then when they finally call me back and I said I wanted to wait for me vehicle instead of dropping it off, they tell me they have to get approval for me to wait for my car. When they called back, my caller ID says "potential spam" which leads me t... read more
Business response:
Thank you for your honest feedback and for being a loyal customer. We’re sorry to hear about the frustration you experienced with our new scheduling system. We understand how important it is to speak directly with someone and schedule appointments easily. Your concerns about callbacks and caller ID are noted, and we’ll share your feedback with management to help improve our process. We appreciate your kind words about our Subaru service department and hope to make your future experiences smoother.
Salesman agreed to additional work and did NOT honor the Salesman agreed to additional work and did NOT honor the deal!! I’ve purchased. two cars from you guys and I will never ever do business with you again. Sincerely, Shane
Business response:
Thank you for sharing your experience, Shane. We are unable to locate your information. Please fill free to reach out to me at Lindsay@wyattjohnson.com
See above 2, normally we have a good experience, but this See above 2, normally we have a good experience, but this time not. Madison was the service person we interacted with and she was great, the problem was the time period we were told to get replacement tires on top of the oil change and alignment was not the time it took. We had plans out of town that evening and needed to leave Clarksville at 3. We were told the work would be done by 2:30 at the latest. The tire replacement was recommended that day so we decided to go... read more
Business response:
Thank you for your honest feedback. We’re glad to hear Madison provided excellent service and that you’re happy with your new tires and the care you receive from us. We apologize for the delay and understand how important it is to honor time commitments, especially when you have plans. We appreciate your understanding and will use your comments to help improve our scheduling accuracy in the future. Thank you for your continued trust in us!
At first she told me she couldn't find my oil change tire At first she told me she couldn't find my oil change tire rotation credits. Then I received a text to approve an air filter. But by the time I found someone to assist me ( less than 5 minutes) my car was brought around to me. I had sat there over an hour with no info or updates. I did not authorize the needed filter because I was not informed in time nor had the opportunity to do so. My car was brought to me before I had the chance to respond.
Business response:
Thank you for sharing your experience. We apologize for the lack of communication and the confusion regarding your service credits and approval for the air filter. Your feedback is important, and we understand how frustrating it is not to receive timely updates or the opportunity to authorize needed work. We will review this with our team to improve our communication and ensure you’re fully informed throughout your visit.
I don't think so! I don't think so! This is becoming irritating! My experience is now becoming less positive.
Business response:
Thank you for your honest feedback. We're sorry to hear that your experience has become frustrating. Your concerns are important to us, and we want to help make things right. If there’s anything specific we can do to address your concerns, please let us know.
They didn't respond to call or text, and then when my They didn't respond to call or text, and then when my fiance showed up to the dealership to get the car, he politely asked for a copy of the paperwork he signed and the service advisor he spoke to got very angry and strode off to go get Lindsay. My fiance was so upset that he left. The dealership said the car just needed a new battery, as well as other unnecessary repairs (according to our other Subaru mechanics) and the car broke down anyway even after replacing the batt... read more
Business response:
Thank you for sharing your experience. We’re truly sorry for the lack of communication and the frustration you and your fiancé encountered during your visit. This is not the level of service we aim to provide, and we regret that you were left feeling upset and unable to trust our repairs. Your feedback is important, and we will review these concerns with our team to help improve our processes. If you would like to discuss this further, please let us know—we want to address your concerns and restore your confidence in our ser... read more
Don’t even want to write anything! Don’t even want to write anything! With in a week from buying the car I’ve had nothing but issues.
Business response:
Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve encountered so soon after your purchase. Your frustration is understandable, and this is not the experience we want for our customers. If you’d like to discuss your concerns further or need assistance, please let us know—we want to help resolve this for you.
The oil change took 1 hour and 45 minutes. The oil change took 1 hour and 45 minutes. If they are running behind, then they should let me know before making waste my afternoon waiting
Business response:
Thank you for your feedback. We apologize for the long wait during your oil change and for not communicating any delays. Your time is valuable, and we understand how frustrating this can be. We’ll work on improving our communication to keep customers informed if we’re running behind schedule. Thank you for bringing this to our attention.
Logan was the salesman we worked with. Logan was the salesman we worked with. He was great!! But we had an issue with Finance Dept. Refusing to give 500$ overpayment. As well the car was never detailed/cleaned interior for the sale, was told it would be. Trash in glovebox,dash never wiped down(dirty!). Jorge Used salesman Manager got our refund ordeal straight and mailed it to us. We do appreciate the somewhat speedy closing as well.
Business response:
Thank you for sharing your honest feedback. We're glad to hear that Logan provided great service and that Jorge was able to resolve the refund issue for you. However, we apologize for the inconvenience you experienced with the finance department and that your car was not properly detailed as promised. Your comments will be shared with our team to ensure we improve our processes and deliver a better experience going forward. We appreciate your patience and the opportunity to make things right.
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 3,510 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is open now. It will close at 6:00 p.m.