This profile has been claimed by the business owner or representative.
Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
She was very unprofessional, they lied to my face, and She was very unprofessional, they lied to my face, and made the entire experience unnecessarily complicated. I ended up getting rid of my Subaru so I no longer have to deal with them.
Business response:
Thank you for sharing your experience with us. We’re truly sorry to hear about your dissatisfaction and the frustration you encountered. This is not the standard of service we aim to provide, and your feedback is important for us to address these concerns. If you would like to discuss your experience further, please let us know—we value the opportunity to learn from your feedback and improve.
Over charges on service and charges for services that is Over charges on service and charges for services that is not needed. $ 200 for break fluid change. Over $ 8000 they said on repairs needed. Said many things such as I needed front breaks . I just changed the front breaks .I,m still in shock over it . Spoke with Emma and I tried to explain that this was wrong and she got an attitude and was rude and was going to hold my car hostage unless I paid $750. I did get a call and they did wave the charge for the hostage fee and... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and concern this situation has caused you. Your feedback is taken very seriously, and we are committed to addressing issues related to service recommendations, charges, and customer interactions. We regret that your recent visit did not reflect the high standard of service we strive to provide. We appreciate you bringing these matters to our attention, and we will be reviewing your concerns internally to ensure this is properly addresse... read more
We ordered splash guards and scheduled for them to be We ordered splash guards and scheduled for them to be installed and they weren't there the day of the appointment, no call was made alerting us as we live over an hour away
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and lack of communication regarding your splash guard installation. We understand how frustrating it is to travel such a distance only to find your parts were not available and that you weren't notified in advance. Your feedback is important, and we will use it to improve our scheduling and communication processes. If there's anything we can do to make this right, please let us know—we appreciate your patience and the opportunity to se... read more
Car wash turned off again, took apart glove box for cabin Car wash turned off again, took apart glove box for cabin filter, and left it on the floor of my car. Filled tires to above limit.
Business response:
Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the car wash being unavailable, the glove box being left out after the cabin filter service, and the tire pressure being overfilled. This is not the standard of service we aim to provide. We will address these concerns with our team to ensure greater care and attention to detail in the future. Thank you for your feedback and for giving us the opportunity to improve.
Most everytime I have been in, they have neglected Most everytime I have been in, they have neglected something. Once they didn’t rotate the tires. Another the oil change counter not reset. Multiple times the steering wheel is greasy. This last time they Didn’t rest the clock and the windows didn’t roll up/down.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the repeated issues you've experienced during your visits. It is never our intention to overlook any details, and we understand how frustrating it must be to deal with multiple oversights like the tire rotation, oil change counter, steering wheel cleanliness, and the clock and windows not being properly addressed. We take your concerns seriously and are committed to improving our service. Your comments have been shared with our team so we can pr... read more
They charged for the diagnostic fee even though I paid They charged for the diagnostic fee even though I paid $3000 for the service. They did remove it after I complained but how many people are they doing this to that don’t say anything?
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience and confusion regarding the diagnostic fee. We strive to ensure transparency in our billing process, and your feedback helps us improve. We’re glad we were able to resolve the issue for you, and we will review our procedures to prevent this from happening again in the future. If you have any further concerns, please don’t hesitate to reach out.
I was scheduled for a 215 appointment and then when I I was scheduled for a 215 appointment and then when I picked up my car it was not washed or anything. When I asked about it I was told it was because they closed at 3. There is no excuse for any parts of my experience to be left out because of the appointment time. If you are not able to accommodate full service…. Do not schedule the appointment
Business response:
Thank you for sharing your experience with us. We’re very sorry to hear that your vehicle was not washed and that this was attributed to our closing time. You’re absolutely right—your scheduled appointment should include the full level of service we promise, and we should never book a time we can’t fully accommodate. We appreciate you bringing this to our attention, and we will address it with our team to ensure this doesn’t happen again. Thank you for your feedback, and we hope to provide you with a much better experience i... read more
Paid for 3 oil changes. Paid for 3 oil changes...this was #2. Spent 5 minutes trying to sell me fuel and oil additives for like $70 that are worth maybe $5. No interest in that...will go back for my last oil change I paid for and probably not returen.
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing it to our attention. You should never feel pressured into purchasing anything you don’t want or need, and we’ll make sure this is addressed with our team. We value your business and hope we’ll have the chance to provide a smoother, more comfortable visit when you return for your final oil change.
It’s okay but when you schedule a service they can’t tell It’s okay but when you schedule a service they can’t tell you how long it will take and say someone will call you back but they don’t
Business response:
Thank you for your feedback. We’re sorry to hear about the miscommunication around your service time and the lack of a follow-up call — that’s not the experience we want for our customers. We appreciate you bringing it to our attention, and we’ll use this to improve our scheduling and communication. Thank you for giving us the opportunity to do better.
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 3,510 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open at 9:00 a.m.