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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad experience. Bad experience. They added extra warranty without informing us. They sent paperwork to sign again for the contract (because for some reason the original electronic signature was not allowed) and was not the same numbers as on the original contract & had made the price of the car more and tried to get us to sign something that was different from original contract. It’s very shady dealership beware!!! Also we looked at one car and stated had a clean car fax and had visible damage to the grill and emblem was loo... read more
Business response:
Thank you for sharing your detailed feedback. We’re very sorry to hear about your experience—it’s clear that things did not go the way they should have, and we understand your frustration. Transparency and honesty are very important to us, and we never want a customer to feel misled about warranties, pricing, or paperwork. We take your concerns seriously and would like the opportunity to look into this further and make it right. Please reach out to me directly at Lindsay@wyattjohnson.com so we can review your situation in de... read more
Tried but couldn’t seem to call me with info. Tried but couldn’t seem to call me with info. On my car while being serviced. Also when they, Emma, presented my car to me it had a grease stain on the driver seat. I left the car and Mathew corrected it for me. Not good service overall. Might need more employees on weekends.
Business response:
Thank you for your honest feedback. We sincerely apologize for the lack of communication during your service visit and for the condition your vehicle was returned in. That’s not the level of care we strive for. We’re glad Mathew was able to help correct the issue, but we understand your frustration and will use your comments to improve, especially regarding weekend staffing and communication. We truly appreciate you bringing this to our attention.
Get a decent deal on cars, but the service center sucks. Get a decent deal on cars, but the service center sucks. Recommend getting car repairs elsewhere
Business response:
Thank you for the 10 stars for Lindsey—we’ll make sure she knows she’s a superstar in your book! ⭐ As for your feedback on the service center, we’re truly sorry to hear this. We’d like the chance to learn more and turn things around for you—please reach out to Lindsay@wyattjohnson.com so we can help make it right.
I arrived at my 1:00 appointment on time, upon arriving I arrived at my 1:00 appointment on time, upon arriving and checking in for my appointment, Emma told me that there aren't any appointments ahead of me and the whole process should take about an hour and 15 minutes. And that I would be called regarding the price of the passenger break light. By 2:40-2:45 I had not received any phone call from the service department, so I called for a status update and the gentleman that I spoke to told me that they haven't even started ... read more
Business response:
Thank you for sharing such a detailed review. While we’re glad the quality of work met your expectations, we’re truly sorry for the lack of communication and the extended wait time you experienced. That’s not the level of service we aim to provide. Your feedback will be shared with our team so we can improve how we update and support our customers throughout their visit. We appreciate your patience and the opportunity to make things right moving forward.
I brought my car for rear brake pads replacement because I brought my car for rear brake pads replacement because I had a $100 coupon from Subaru. When i received the bill, my $100 turned out to be $61. This should have been disclosed prior to the service. The fine print, is a deceiving technique of charging more money. Learn my lesson to check other mechanic shops.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience with the coupon and understand how frustrating that must have felt. Your concerns will be shared with our team so we can make sure future offers are communicated more clearly. We appreciate you bringing this to our attention.
My fan now makes noise that it didnt make before. My fan now makes noise that it didnt make before. I went in for an audio update recall.. might be making my vehicle make noises to try to get me to come back and spend money... so wrong!!!
Business response:
Thank you for your feedback. We’re sorry to hear about the concern with your fan following your visit. That’s definitely not the experience we want you to have, and we assure you that we don’t create issues to bring customers back. Please reach out to our service team so we can take a closer look and make this right for you. You can reach out to me at Lindsay@wyattjohnson.com
3 hours for an alignment. 3 hours for an alignment. It s not aligned. I was told if it doesn’t hold this one we will deep dive the problem.
Business response:
Thank you for your feedback, Jason. We’re truly sorry to hear that your alignment took longer than expected and still wasn’t resolved to your satisfaction. We want to make sure this gets taken care of properly for you. Please reach out to me at Lindsay@wyattjohnson.com so we can ‘deep dive’ into the issue right away and get it corrected. Your time and trust are very important to us.
I brought my car in because of an issue when I get gas I brought my car in because of an issue when I get gas and the service people said it wasn’t there. Every time I get gas for months I feel my car act different. I did not feel like the service people tried to find a solution. They suggested that I’m getting cheap gas and to try a different station. My car is still covered by the warranty and I don’t feel like they tried hard enough to fix the problem. When I left I got gas, and my car did what it always does. Feels like ... read more
I had a bearing fixed on my car with Wyatt Johnson. I had a bearing fixed on my car with Wyatt Johnson. I moved to Florida a week later and took it into Subaru down here for a separate issue. Next thing you know they are telling me the bearing wasn’t placed correctly and it cause damage to the axil. I notified Wyatt Johnson and have been trying to get them to take accountability for it. It went up to cooperate but there has been no answers really and it has been a week. The Subaru in Naples has no idea what the decision was ... read more
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 3,510 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open at 9:00 a.m.