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Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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Ever since Pacifica has taken over the staffing quality has gone down. My Mother has resided at Wyndham since 2015. When she arrived everyone was really caring. I recommend that the Director of Nursing train the staff in working with the elderly. A lot of the CNA's are very helpful but some could care less about the resident's. Working with the elderly is challenging but if you take the job remember these people were once independent, vibrant Citizens. They should be treated with respect.
Business response:
Hi, we truly appreciate your honest feedback.
Wyndham lakes is great for people who can walk on their own, dress on their own, use the bathroom on their own, etc. If they need help for anything other than something small, it is not the place. My Dad did not get help with showering, cleaning his teeth, etc He was blind, in a total strange place and he was alone in his room any time I came to visit which was most of the time.. He missed several meals because no one came to take him to the dining room. No one even took him over to the entertainment when it was there. It ... read more
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at pacificasocial@gmail.com or call our team at (904) 337-3233? We’ll work with you to resolve any issues as quickly as possible.
Very small apartments only. Not interested. However, am now waiting to hear from someone there, as info I just received from this facility refers to cottages, with garages; but floor plans do not show cottages??
Business response:
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied and would like to opportunity to speak with you. We would like to have a better understanding about your experience. Please reach out to us at [removed] at your earliest convenience and we will do our best to resolve this with you.
The facility has been refurbished, but still has a "tired" look about it. We don't like that the residents have to go "outside" (under a covered walkway) for meals and other activities. During rainy and stormy weather, this would be a real deterrent. We will not be considering this place.
Business response:
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve.
If you have a problem with the staff or the administration of medications by the staff no one will return your calls after you make the first call, including the Executive Director (the one that is over the whole place).
Business response:
Hi, thank you for taking the time to share your experience. We are disappointed to hear that you are not satisfied. We apologize that you have not been able to connect with our Executive Director Rebecca or our Resident Care Director Judy to resolve these issues. We try hard to respond to every call that comes into the community. We will do our best to resolve this situation should you call again. You may also ask for our Regional Director’s-Jake’s-phone number by contacting the front desk. We would like to work towards a re... read more
No interest the apartments do not have kitchens. More like pure assisted/skilled nursing home.
Business response:
Hi, thank you for taking the time to leave us feedback about your experience with us.
Right move – I am at a wait and see – with all that’s going on at the moment with the renovation and transition and not knowing one minute to the next.
Business response:
Thank you for letting us know about your recent visit to Wyndham Lakes, A Pacifica Senior Living Community.
My mother slipped and fell after a new flooring was put down. She broke her pelvis and died .. I got no sympathy from any of the staff.rip mom
Business response:
We are very sorry to see your review and would like to speak to you. Please reach out to us directly at [removed]. Thank you, and we look forward to hearing from you.
All is well for my mother with her move to this community for the time being. However she is in independent living, and sometimes needs more care than they are able to provide in the part of the community. They really nickel and dime you when it comes to getting extra care for your love one. The breakfast, and lunch are good, but their dinner services needs improvements. There are 100 guests, and only 2 servers at night. The residents would up to 45 minutes for their meals. It is still a work in progress for us in this commu... read more
Business response:
Hello, we are disappointed to hear that your experience was not a positive one. We value our residents and families and appreciating you sharing your comments. We have added additional servers for the evening service and management is attending meals to ensure timely service and hot entrees and meals. Please reach out to us directly in the future if you have any questions or comments, we are there to help. Thank you, and we look forward to hearing from you.
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.1 star rating with 498 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.