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Yavapai Landscaping Prescott

4.5

About this business

Location details

1106 E Gurley St, Prescott, AZ, 86301, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
Sat7:00 a.m. to 7:00 p.m.
Sun7:00 a.m. to 7:00 p.m.
4.5821 reviews
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Kristin H.'s profile image
Kristin H. 
rating
3 years ago

If I could give negative stars I would. There should be other options, seriously. I am going to only include the most serious documented violation (there are so many problems). Two gas line extensions were installed under a paver patio. No permits (obviously not inspected) were completed. Three weeks of constant badgering by Yavapai for full payment but no response on unsatisfactory workmanship issues. (Balance owed was 10% of contract). Gas could have potentially been shut off to entire home for weeks. Thankfully because th... read more

Kristin H.'s profile image
Kristin H. 
rating
3 years ago

If I could give negative stars I would. There should be other options, seriously. I am going to only include the most serious documented violation (there are so many problems). Two gas line extensions were installed under a paver patio. No permits (obviously not inspected) were completed. Three weeks of constant badgering by Yavapai for full payment but no response on unsatisfactory workmanship issues. (Balance owed was 10% of contract). Gas could have potentially been shut off to entire home for weeks. Thankfully because th... read more

Jet A.'s profile image
Jet A. 
rating
3 years ago

If there were minus stars I would check those. The owner Nathaniel is an arrogant man who does not keep his word. Last June, his crew was sent out and did an unprofessional job without knowledge of proper pruning techniques. They also chopped off 5' Lilac bushes that were beautiful and ones my mother had planted many years ago. When I called to make him aware of that and many other unfinished issues, he said he would have new Lilac bushes planted. He failed to do that and when I recently confronted him regarding that, he sai... read more

Jet A.'s profile image
Jet A. 
rating
3 years ago

If there were minus stars I would check those. The owner Nathaniel is an arrogant man who does not keep his word. Last June, his crew was sent out and did an unprofessional job without knowledge of proper pruning techniques. They also chopped off 5' Lilac bushes that were beautiful and ones my mother had planted many years ago. When I called to make him aware of that and many other unfinished issues, he said he would have new Lilac bushes planted. He failed to do that and when I recently confronted him regarding that, he sai... read more

Paul F.'s profile image
Paul F. 
rating
3 years ago

I had an appointment with Nathaniel of Yavapai Landscaping. The appointment was 1-2pm. I waited around until about 2:10. No Nathaniel and no call. I got a call around 2:30 but being in Prescott, I must have been in a dead zone and didn't receive the call. He called again sitting in front of my place at 3:00pm. I told him that he was late and I couldn't wait anymore. He apologized and asked to reschedule. I said no that I didn't have a good feeling about the company anymore. He then said, " The feeling was mutual and... read more

Paul F.'s profile image
Paul F. 
rating
3 years ago

I had an appointment with Nathaniel of Yavapai Landscaping. The appointment was 1-2pm. I waited around until about 2:10. No Nathaniel and no call. I got a call around 2:30 but being in Prescott, I must have been in a dead zone and didn't receive the call. He called again sitting in front of my place at 3:00pm. I told him that he was late and I couldn't wait anymore. He apologized and asked to reschedule. I said no that I didn't have a good feeling about the company anymore. He then said, " The feeling was mutual and... read more

Jeff N.'s profile image
Jeff N. 
rating
3 years ago

Wish we'd paid more attention to this company's reviews on Yelp regarding poor customer service. Called them, an estimator came out and spent almost an hour reviewing our landscaping needs, including water management, which we figured would cost more than $12k. When casually asked when we would see a quote, he replied "By the time you wake up tomorrow". Wow. It's now several weeks later. We never received a quote or any other contact from Yavapai Landscaping, despite two follow-up phone calls answered by a woman who told us... read more

Business response:

Thank you for considering Yavapai Landscaping, Jeff. We take customer service seriously and are sorry to hear that your experience falling short of your expectations. The estimator should have been more communicative throughout the process to ensure that our customers had complete peace of mind. It is unacceptable for any customer not to receive a follow-up and we apologize for this lapse in communication. We understand the value of good references and referrals, which our team strives to provide through consistently exc... read more

Jeff N.'s profile image
Jeff N. 
rating
3 years ago

Wish we'd paid more attention to this company's reviews on Yelp regarding poor customer service. Called them, an estimator came out and spent almost an hour reviewing our landscaping needs, including water management, which we figured would cost more than $12k. When casually asked when we would see a quote, he replied "By the time you wake up tomorrow". Wow. It's now several weeks later. We never received a quote or any other contact from Yavapai Landscaping, despite two follow-up phone calls answered by a woman who told us... read more

Business response:

Thank you for considering Yavapai Landscaping, Jeff. We take customer service seriously and are sorry to hear that your experience falling short of your expectations. The estimator should have been more communicative throughout the process to ensure that our customers had complete peace of mind. It is unacceptable for any customer not to receive a follow-up and we apologize for this lapse in communication. We understand the value of good references and referrals, which our team strives to provide through consistently exc... read more

Paul A.'s profile image
Paul A. 
rating
4 years ago

I wish I could do negative stars but I cant because this keeps getting better. Had someone out today because I am not longer getting water through the hose that connects the valve to my back yard. Somewhere there is a kink in the line, but when I was the company that came out to try and fix this nightmare I noticed that the line was spliced just before it went under the wall going into my back yard. They didn't replace the line going into my back yard line I asked them too when they first installed the system. They cut corne... read more

Frequently asked questions about Yavapai Landscaping Prescott

How is Yavapai Landscaping Prescott rated?

Yavapai Landscaping Prescott has a 4.5 star rating with 821 reviews. 

When is Yavapai Landscaping Prescott open?

Yavapai Landscaping Prescott is open now. It will close at 7:00 p.m.