Yugo Cincinnati Deacon

Susan O. 

on Yelp

a year ago

I haven't dealt with a worse company in decades. They have a looped phone system that doesn't allow you to get in touch with anyone, at any time. I had to find an executive on maternity leave on LinkedIn to get someone to call me back. After they charged us $300 for one extra night, they locked my son out and sent him out into Cincinnati in the middle of the night because they couldn't get the lady who fixes the keys to return. He waited an hour for her. Now they are harassing me to pay the $300. The worst treatment I have e... read more

Ellye T. 

on Yelp

a year ago

I made a Yelp account just so I could leave a review. When I first arrived at The Deacon for my lease at the beginning of August last year (2023), the first month was great (other than getting charged a pet fee when I have no pet). As SOON as you have any issue that you need managements help with, that's what gives this place 1 star, 0 if I could. It took me over a month to get extermination in my apartment due to my roommate's pet, which led me to couch hopping and homeless for over a month. I could have stayed at the Dea... read more

Sydney C. 

on Yelp

a year ago

If I could leave zero stars I would. I lived here for a year and had nothing but horrible experiences. It was impossible to get ahold of anyone, and if you somehow could get ahold of maintenance, they would not come for weeks, and when they did they were rude and condescending, and refused to fix the problem and gaslit you into believing you called for no reason. Our individual unit was without power for nearly 48 hours and we were told it was not an emergency and people would be there when they could. The pool does not open... read more

Kate W. 

on Yelp

2 years ago

this place is a hell hole. the management will not listen to you. they won't answer your calls or emails. the ceilings will leak constantly. the pool will never be open, not even in the summer. your neighbors will scream and party on their balconies all night even on weekdays and the management will never do anything about it. there will be vomit in the elevators and dog shit in the hallways. the garage gates will never be closed and your car WILL get broken into. and if it doesn't, the deacon will just tow it. people will s... read more

Mike B. 

on Yelp

2 years ago

Much like other reviews, I wish I could leave no stars or negative stars. There are no words that adequately describe how bad The Deacon is. And in nearly a year since moving our daughter in, and with mostly 1-star reviews, nothing has changed. The incompetence, unprofessional, and absolutely inefficient behavior from the management and staff is shocking. They simply do not care how bad this place is. We are counting down the days until we can move our daughter out and into something (anything) better. Parents, be forewarned... read more

Julie S. 

on Yelp

2 years ago

I have had 2 sons live here in separate units - stay away! My one son lived here for 4 years for the convenience of location and to avoid hassle of moving. However, this place is so bad!. They charge us an additional $272 for cleaning and normal wear and tear - after 4 years and up to 5 different roommates. In the meantime: His Jeep was damaged in the garage with a low concrete beam - there was no height restriction posted The garage security arm is broken more than it works - anyone can just drive in and park - this was... read more

Lori S. 

on Yelp

2 years ago

This is the worst place I have ever had to deal with. The management company is a joke and the fact that UC partners with this place- shame on them!! Build more dorms...don't subject your students to this dangerous and dirty/smelly place. You make it look nice when you walk in...but there are water damage issues, maintenance issues, security issues, etc... Do not let your college kid live here. They don't give a crap about any problems you have... and the place looks nice on the surface, but I assure you it isn't. If yo... read more

tiana l. 

on Yelp

2 years ago

I'm writing this as i sit in my deacon bed after listening to fire alarms that have been going off all night... I have emailed deacon about this issue but it is close to impossible to get a response from them, or anyone at the desk competent enough to answer a question. But when you do get an answer it doesn't actually answer any of your concerns. I have had maintenence requests for my new unit that i've been waiting to be done for 2 weeks.. one of them being that MY fire alarms also don't work because they were going off e... read more

Cat T. 

on Yelp

2 years ago

I'm writing this as i sit in my deacon bed after listening to fire alarms that have been going off all night... I have emailed deacon about this issue but it is close to impossible to get a response from them, or anyone at the desk competent enough to answer a question. But when you do get an answer it doesn't actually answer any of your concerns. I have had maintenence requests for my new unit that i've been waiting to be done for 2 weeks.. one of them being that MY fire alarms also don't work because they were going off e... read more