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12123 Heritage Park Circle, Silver Spring, MD, 20906, United States
Get directions1Rate met and exceed my expectations. After owning our home for almost four years, we saw that the market was going up and the interests were going down. Thanks to the efforts of 1Rate and their loan officer Chris Choe, we were able to refinance our house and obtain a HELOC to consolidate other debts that allows us to save a lot of money in a monthly basis, which relieve a great financial stress from our shoulders. The process was simple and mostly online (except for contactless closing papers signature with notary), which i... read more
Business response:
Sheila, thank you for selecting 1RATE as your mortgage partner! It was a pleasure to serve you! Please stay safe and healthy! 1RATE Team
As a first-time home buyer, I felt very comfortable and at ease with 1Rate, Inc as my lender. I was able to have all of my questions answered in a timely manner, no matter how "beginner" they may have been; I never felt uncomfortable in reaching out. The rate that I got on my loan was also very competitive and the overall process was very easy with gathering my own personal documents being the most timely portion, but that is likely the same with all lenders. I would definitely recommend their services.
Business response:
Emmjay24, We appreciate the kind words and are glad we could provide you with a positive experience!
I diligently researched for the best rate and terms in order to refinance our home and pay off a HELOC I used to purchase a rental property with. As a result, I needed a cash out refinance with ideally a shorter pay off term. I must have contacted 10 companies over a multi-week period. I had some attractive offers but nothing I was ready to pull the trigger with. Upon contacting Chris at 1Rate, I was given an unbeatable rate that was hands down more that I expected. Through the entire closing process, Chris offered exception... read more
Business response:
J Welbourne, thank you for the great feedback and recommendation! It was a pleasure serving you!
Chris made the process super easy: communication was excellent, the process was transparent, and almost all of it was done online (except for closing). Closing was a breeze - since you are able to review and sign documents beforehand, no more sitting at a table for an hour going through 100 pages of documents. You are in and out in 15 minutes.
Business response:
Jer - thank you very much for your positive review. We appreciate you recognizing our efforts and publicly endorsing our passion towards excellence, transparency and efficiency. Please let us know if we can be of further assistance! Best, Chris
While i didn't have any problems with Seung Lee the company's policies need to be reviewed. My rate lock expired and was given a chance to extend. A few weeks went by and without proper documentation sent to me they canceled the loan process and kept my appraisal fee.
Business response:
Jeff, thanks for sharing your feedback and we're sorry to hear your frustration. We set a high standard for ourselves and we're sorry to hear this was not met with your experience with our business. I'll contact you directly to better understand your situation. - Chris UPDATE 1/30/21: Jeff, thank you for taking the time this morning to discuss what occurred and glad we were able to come to a resolution. We wish you the best. Please stay safe and healthy. - Chris
1RATE.COM has a 4.9 star rating with 226 reviews.
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