21st Mortgage Corporation

George H. 

on BBB

8 years ago

They are one of the rare mortgage companies, in my experience, whose web site does not allow you to check loan balances, transaction history, etc. Everything has to be done over the telephone. I called today, early January, to ask how much interest I had paid in 2016 and was told they did not have access to that information and that the appropriate form would be sent out on January 31. How could they not have access to such a simple request? When I asked that the representative pass along my frustration to management, she ha... read more

Brittany T. 

on BBB

8 years ago

I was 28 days past due and attempted to make a payment. The manager harassed me on why I was late and threatened foreclosure. I couldn't discuss it due to being at work. The manager refused to accept my full payment until I told him why I was late and when I was going to make my next payment, which wasn't due until three days later. I kept telling him that I just needed to make a payment. He still refused, so I had to hang up. 

Camille B. 

on BBB

8 years ago

This company is a nightmare, if you are always on time, an fall on hard times, an have a late payment they will harass you until 8:30 pm, shut off online payments to your account, and make you call only to belittle you, an if you don't answer their 150,000 questions about why your payment is less than 10 Days late to what they want they will refuse to let you make a payment. Yes you can be transferred to a supervisor who will be just as rude, and hateful as the first, I was literally on the phone for two hours trying to make... read more

BLAKE V. 

on BBB

8 years ago

I fell behind on my loan with this company due to an injury. At first I tried explaining my situation and that I would catch up. They did not want to hear it. Instead I got harassing phone calls everyday. They never tried to work with me at all. They then took steps to foreclose, forcing me into bankruptcy. After bankruptcy, payment arrangements was made through court. These arrangements was on 21st mortgages terms and the payment was over $1000 a month for 12 months. At times I would still fall behind trying to make these h... read more

James H. 

on BBB

8 years ago

My experience with 21st Mortgage started out very well, during the application period I had fantastic service. I worked with **** ****** and he was fantastic! Everything was done timely and correctly. However once my loan was approved the tone of the company seemed to shift. When I call now they sound irritated at my questions. I recently went through and ordeal with them that has sparked me to write this complaint. To start off there is no way to view past payments online so you have to request a transaction history to see ... read more