21st Mortgage Corporation

RD D 

on BBB

5 years ago

The worse company I have ever dealt with. Matt is so rude. I never talk to anyone who doesn't care and try to hear what you have to say. Why do rude people stay and the good people leave? Because evil always push good people into being evil so they just leave instead of becoming Matt. 

Leslie R 

on BBB

5 years ago

I endured roof, siding, and gutter damage due to wind damage on 11/2019. The roof was boarded up until home first insurance company went over their inspectors damage report and decided what they wanted to pay to cover. My home was uninhabitable for three weeks due to the damages. I did not have the house payment due to unforeseen circumstances and additional costs while not being able to live in my home. I have been on time with payments for over a year and they refuse to work with me with 12/2019 mortgage payment. Speaking ... read more

Theresa C 

on BBB

5 years ago

After sending tons of paperwork into this company, and having to wait for titles to come in from the state and sending more paperwork, after 60 days they told me my credit score had dropped so I didn't qualify for a mortgage anymore. Then I get an email from them telling me they had reconsidered the application but they needed my husbands verification of employment and more payslips from his company and I sent those over. Next, they wanted proof of our homeowners' insurance and I sent that, and suddenly they are telling me t... read more

Ellen G 

on BBB

5 years ago

Won't even give them 1 star. Horrible customer srevice. How they have a A+ rating is beyond me. They must be paying someone. 

ronnie h 

on BBB

6 years ago

they suck!! I put in to get a loan and was approved. all together I got 4 updated approval notices. we packed getting ready to move and seller and tittle company had everything ready to sign and some pinhead decided to unapproved it. 

parnell r 

on BBB

6 years ago

'My mortgage was $250,000 in 2001 when I built my home. In 2019, I paid $400,000 on a $250,000 loan and I am a 7 year Veteran serving this country. I had a number of surgeries and asked could I modify my loan due to my circumstance. They said they would not do anything to work with me. This was a predatory lending loan where they just paid the interest only. After doing some research I found out that 21st Mortgage Company is owned by Berkshire Hathaway (Warren ********* I can see why their stock is $299,000 a share. I can't ... read more

Deborah 

on BBB

6 years ago

I am selling my mobile home to customers who have been approved and 21 mortgage company wanted paid tax receipts which I gave them. Then they wanted tax certification from court house which I did. They said paper work was fake. A few days later I was told everything was in order and settlement was set up 5-18-19. 15 hours before settlement was told still need tax certificates. Stay away from this company to many lies 

Ashley O 

on BBB

6 years ago

Misleading busses practices, and terrible customer service. I do not recommend this company at all 

Kendon D 

on BBB

6 years ago

I can not reccomend these people...they are extremely frustrating to deal with. I keep my account paid a month in full ahead of time and it's a constant battle even after making sure I call in EVERY SINGLE MONTH and specifically state how I'd like my payment and the overage applied. Unless you are paying the bare minimum DO NOT SET UP AUTOPAY!! I've been fighting these people for 5 years now. I suppose they don't like it when you pay them early. I will say mostly the customer service is polite but that's it. I'm waiting for ... read more