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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible horrible way to do business! Plain and simple harassment on their part. Especially during the times we are in, times are hard and they have completely no understanding. Have called me a liar numerous times and it is not appreciated!!
Business response:
Amanda, our Financial Counselors are here to assist customer and find the best solutions when unforeseen changes arise. In doing so we also aim for every conversation to be mutually respectful and courteous. We are sorry you if this is not what you felt you received. We would welcome the opportunity to understand more about your experience and a call at 800-955-0021.
Been working with them well over four months. Had a approval for a home/land package. Put the down payment of $8700 down. Then right as the mobile was finished, and the paperwork was turned in by the retailer, we find out that the purchase price went up, which caused us to receive a denial. FOUR MONTHS AFTER RECEIVING A APPROVAL, PUTTING $1000 down on land that was non refundable. Then out of no where, we get a denial after being told we were approved.
Dustin Shrewcraft is very rude and disrespectful. His arrogance and ignorance about how unemployment works is ridiculous. He is very unprofessional. Implying that I was lying about my back pay from unemployment and that he know so much about how unemployment works in all states when I guarantee he does not. I tried explaining to him why unemployment gave me such a large lump sum but in his mind I was making it up because I guess he thinks he know everything about everything. He was very condescending and rude from the jump s... read more
Business response:
Renee, we are sorry to hear you were less than satiated with your experience with our company and that you felt you were treated in any way negative. Our loan originators may have to inquire about funds or other information stated on an application to be compliant with lending regulations. We strive for those conversations to always be professional and mutually respectful. We are committed to providing the highest level of service and would welcome a call at 800-955-0021 to discuss your situation in more detail.
This "company" is horrible. Customer service is a joke. They prey on those that don't have any other options in order to get a home. Almost all reps are rude, do not listen, attempt to offer no help & then threaten to foreclose on home. They call up to 6 times a day, over & over, even after you attempt to tell them when your payment will be coming. Emails are apparently not acceptable as a form of communication, though I've yet to find that term in my contract. The CEO has a statement on website stating "21st will do all we ... read more
Business response:
Marie, thank you for sharing your review and we're sorry to hear that you felt that any conversation was anything but mutually respectable. If you would like to discuss in more detail, please call us at 800-955-0021 ext 2900.
First of all the interest rate for their loans are ridiculous high and will take you forever to pay off. My problem with them now is I am trying to pay off my loan so I made a BIG payment and told them to apply it towards the principal (to help reduce the amount money owed due to interest) and they agreed. Only to find out it went toward future payments (escrow more interest and over a $1000 in late fees) They either ignore you or flat out tell you well this is how it is and tough luck. Never use this company. They will RIPP... read more
Business response:
Jeremy, we understand how you would feel frustrated in this situation. If we receive payments on an account and fees are due, those fees are paid first. We would be happy to discuss the details of your experience and would welcome a call at 800-955-0021 so we can understand how we may serve you better.
Terrible customer service. Called in to make a payment, which was late. Spoke to Delaney and made arrangements to make a payment today and arrange another payment at the end of the month. She was polite and placed me on hold to "update my info". She came back with her supervisor, Matt, on the phone who was very rude and unprofessional. I explained my situation and he continued to question me and yell at me. Stating how long its been since they talked to me and this is the house I live in and I'm not paying my money to him. O... read more
Business response:
Natalie, thank you for the feedback. We aim to provide excellent customer service and for every conversation to be professional and mutually respectful. We apologize if this is not what you felt you received. We would welcome the opportunity to understand more about your experience, please contact us at 800-955-0021.
I would give this rude, sickening, lying, evil company a negative number if it were allowed. They refused to work with us at all after my husband lost his job and then was unable to find one during the stay at home orders, three pandemic epidemics and two hurricanes my state has endured in a short time. We have been foreclosed on and have a sale date for our home. They are booting two people with autoimmune diseases out on the street during a pandemic. Nice, Warren Buffet! Now we know how you got your money! From the sufferi... read more
Business response:
Kimberly, we are very sorry to hear of your husband's change in employment and understand how your situation would be stressful. We aim to provide excellent customer service and for every conversation to be professional and mutually respectful. We apologize if this is not what you felt you received. We would welcome the opportunity to understand more about your experience, please contact us at 800-955-0021.
Emily ***** who works in customer service were very nice and presented good customer service. After dealing with this company for so many years, it's quiet refreshing to know there are professionals who value their customers. My husband and I are currently fixing our home after a devastating storm and we have to go through 21st to receive payment to buy materials and to pay the contractor because of the amount of the insurance settlement. We have talked to many reps who say they with keep in touch with us regarding tracking ... read more
Business response:
Avery, thank you for your feedback. We are happy you received the exceptional customer service we strive to provide from Emily. We would like to learn more about how we can better assist you, please contact us at 800-955-0021 to discuss in more detail.
Horrible company please research and pick another company. I didn't not and regret it monthly when paying my bill.
Business response:
Pamela, we are sorry to hear your experience with our company did not meet expectations. We would like to understand how we can better serve you. Please contact us if you would like to discuss in additional detail at 800-955-0021 ext 2900.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,880 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.