21st Mortgage Corporation

Jim D 

on BBB

5 years ago

James D My wife and I wanted to purchase a home that was 44k. We were going to put down 22k, leaving 22k needed for financing. That's 50% instant equity. The loan got approved, I sent the approval to the homeowner along with the 2k deposit. The lender said that I need to pay off my car loan of $10,700 as well. I paid off the car loan and THEN they came back and said they can't count my overtime or bonuses I've been receiving (for the last 2.5 years), then denied me after I was approved, paid the $10,700 car loan off, paid a ... read more

Traci W 

on BBB

5 years ago

Horrible customer service. They were very rude. We are having a really hard time during all of this I am very behind on my mortgage and I called today to try and work out some kind of plan and they were just rude. I had to take a lower paying job and my husband is trying to find work, my son is moving in to help with the payments but all they could tell me is that it is going to the attorney's on Monday and that they wish me luck! I don't want to lose my house and I even apologized for not taking care of this, I understand i... read more

Carol D 

on BBB

5 years ago

I have had nothing but trouble with this company from the very beginning of applying for the loan in 2018 even though I have excellent credit and have never made a late payment. My taxes and insurance are financed into my loan. I put more than 20% down on the property. They kept asking for more and more documents. Finally I closed in mid 2018. The original payment was $690. Per month. ( I'm rounding these amounts off)I always sent in $700. Last year they raised the payment to $720. Sighting escrow shortage. Last September (2... read more

Bonnie C 

on BBB

5 years ago

Made a claim for damage done to my roof during a storm aug 4 2020. The process in itself is horrid. The adjuster came a week later. He said he would be there at 3pm. Then, called us to say he was at the house at noon. We were not able to show the damage inside the house as we have been displaced due to the mold growing inside our house from all the water that got in. Needless to say they didn't assess the damage on the inside of the home. After taking out the 1k deductible and almost 1k in fees, it left us paying some out of... read more

Nancy S 

on BBB

5 years ago

I would give them 0 stars if i could. Absolutely terrible. Not helping at all with the pandemic or a death in the family due to it. Lost my mom and they are the bank she has. Offered NOTHING to help. They were listed as a bank that agreed to help with programs to assist and get back on your feet. They harass and haven't given us any solutions whatsoever or offered any programs. 

Susan B. 

on BBB

5 years ago

This company is just evil. They have no intention of helping you during the pandemic. Condescending, belittling and shaming. All they want to do is get you on the phone and start an argument. I called to make a payment by phone and had to speak to Eric. I would have preferred to make the payment on the computer if they feel you are not up to date. Heaven knows what 21st idea of up to date is anymore. This months problem is that my mortgage payment went up by $9.00 and no I late, charged a late fee and must make the payment b... read more

TRACY D 

on BBB

5 years ago

21 st has some very rude and unprofessional people in they organization. The fact that the company allows them to talk to their customers like they do is totally unprofessional and called for. We reach out to them to work things out and they talk to you in such a way. They need some retraining in the meaning of customer service. 

christopher m 

on BBB

5 years ago

Shocking arrogance, rudeness and condescending behavior from their customer service department and management. I have never experienced anything like this from a national company. Avoid at all costs if you can. I will never use this company again and will tell anyone who asks to stay far, far away from them. 

Traniece R 

on BBB

5 years ago

All up until a few months before the pandemic my husband's business started suffering and we got behind one month but we were on time all before then. We caught up our account in February and then the pandemic put us flat on our backs again. These people, every single last one of them, have been completely rude and inconsiderate! They are simply evil. And that is not an exaggeration. If you come across hard times, they will not work with you! Instead they will insult you and make you feel worse. My husband got on the phone a... read more