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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service. They expect the mortgage to be paid the first of the month otherwise you are delinquent. They will bombard you with treating email phone calls from multiple representatives. It's nerve breaking. Please make yourself a favor and DO NOT use them. Never again !!!!!!!! It's more like owing a collector.
Business response:
Marcy, we are sorry you feel your experience did not meet expectations. Regrettably, we are unable to identify an account under this name, but would appreciate the opportunity to better understand your situation. Please contact us at 800-955-0021 ext 2900.
This is the worst Mortgage company to have. They refuse to except your payments and feel it is their business to question you about your personal life. The staff will lie about their name as well as threaten and harass you.
Business response:
Misty, we apologize you felt our service was anything less than outstanding. Our Financial Counselors goal is to assist customers and help restore their account to good standing. We can assure you that none of our team members would falsely state their name and we expect every conversation to be mutually respectful and professional. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please contact us at 800-955-0021 ext 2900.
I don't see how this company has an A+ rating. For years I was never late on my mortgage. I signed up to have the payment automatically withdrawn every month purposely so not to be late. Then, there was a glitch and my bank didn't make a payment for a few payments. I had no idea because in my mind the payments were automatically allotted out. By the time I had noticed, I was 3 payments behind. Ok, no problem. I changed banks, because I was furious made behind on my mortgage. I figured I'll pay the 3 months, catch back up, an... read more
Business response:
Donald, thank you for your feedback. We are sorry your experience with our company did not match your expectations. Our Financial Counselors ask questions about a borrower's financial condition but always do so in order to determine the best way to restore the borrower's account to good standing. Our team is committed to the highest level of customer service and we are here to address any concerns or questions that you may have. If you would like to discuss your account in more detail, please call us at 800-955-0021.
21st Century is a horrible place to work with. I made it through covid with no income and used years of savings to keep up with all my bills, including 21st century. I needed a couple of months of leeway to at least have emergency fund of five or six hundred dollars back in my savings so I decided to call 21st century and get a deferment. Kaylee, the lady who helped me on the phone was rude, not understanding, and a real pain in the ****. Her favorite sentence was telling me that 21st century does not have to help anyone get... read more
Business response:
Peter, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes arise. We regret that you felt our interactions were anything but positive. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please contact us at 800-955-0021 ext 2900.
Two stars is generous. Rude people. Unhelpful. We've been harassed by Allison then had our account locked from making online or automated phone payments for 90 days due to USPS losing our check. I did a stop payment and sent a new check overnight via FedEx to satisfy the June payment. The old check randomly showed up and they tried to cash it. There was a stop payment because USPS told me that was the best option since the package was lost and now we can't use automated payment. Fine, so I called June 18, 2021 to make a part... read more
Business response:
Kayla, we apologize if our service fell short of your expectations. We aim for every conversation to be professional and respectful. We would be happy to go over the details of your payment with you. Please call us at 800-955-0021 ext 2900 if you would like more information.
If I could leave 0 stars I would. I am currently selling my home. It's been 4 months of maintaining 2 home payments. Welhether or not the sales office at the community is being straight with me or intentionally dragging their feet is irrelevant to 21st. I am, however, late on this months payment, less than 30 days late. I spoke to them today and the "manager" asked some very intrusive questions and got rude with me when I felt she was prying too far. Before she hung up on me she said, "well, the home is vacant, we can just r... read more
Business response:
CB, our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We are sorry that you did not feel that you received this kind of service. Regrettably, from your review, we cannot identify your account. Please call us at 800-955-0021 ext. 2900 to discuss your concerns and how we could better serve you in the future.
This is the absolute rudest company I've ever dealt with. Most if the time I'm left in tears. Payment was due June 7th. Late fee doesn't even apply until the 16th. They called with their normal harassing tactics today June 11th. Stating We have avoided there calls since the 7th. Are you kidding me. 4 days late. Which late fees don't even start for another week. And then of course when I said we'd pay on the 24th it was extreme rudeness and transferring to a supervisor. They always treat you like your in foreclosure. June 7th... read more
Business response:
Jessica, we are sorry to hear you felt dissatisfied with our service. Our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We would welcome the opportunity to understand more about your experience and would welcome a call at 800-955-0021.
(000000) STAR I am the seller of a mobile. The buyer comes with a 21st mortgage loan. This financing company wants me to give them the signed title and they won't give me the money, they say they will send it to me later by mail. For me they are a scam, in the United States there is no transaction without money. If they want my title signed, they have to pay at that time and not send a payment by mail later.
I was so excited about my new home. My first payment was coming up and I had set up auto pay when I signed all my paperwork at the retailer. When I logged on to my account for the first time it did not show auto draft to be set up. I also got a coupon book in the mail. I called to verify the auto draft was set up and I was told it was not. I was told to send in a voided check and the other paperwork necessary to set that up. I didn't proceed with that I just went on and did a web payment. Well guess what there was an auto dr... read more
Business response:
Lindsay, we understand how your situation would be frustrating and apologize you felt that the service you received was not the courteous and efficient service we aim to provide and are happy to have you as a customer and look forward to the opportunity to serve you in the years ahead.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,880 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.