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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I applied for a loan for a mobile home, which is supposed to be there specialty. Without much information, within 24 hours they approved my loan. I was stunned that it was that quick. I jumped through every hoop they sent, verified every thing they asked for ( which changed a couple times) the last time I talked to a rep on the phone he OK'd everything again and then two days later they denied my loan without warning. Don't think I like the way they do business.
Business response:
Alicia, thank you for your feedback. All of our applications are subject to certain underwriting guidelines. Approvals are based on the information stated on the application and if that information changes, it may affect the credit decision. If you would like to discuss your application in more detail, please contact us at 800-955-0021 and your Mortgage Loan Originator would be glad to speak with you.
If I could give them a Zero I would. The staff are unprofessional and very rude. They Refuse to work with people whatsoever and I have been called an idiot and a liar . Every month my credit report shows they have added money to the loan instead of taking off the money we pay even though we pay early and have never missed a single payment at all. I Will never Recommend them to anyone as they pretty much are apredatory loan company that refuses to work with people at all.
Business response:
Robert, we understand how this would be frustrating and regret you felt our service was anything less than outstanding. We would be happy to go over any details of your payment history, as we would not add any balance to a loan outside of the terms stated on the contract. We are dedicated to the highest level of customer service and would welcome a call at 800-955-0021 ext 2900 to discuss your situation in more detail.
If I could give this place 0 stars I would. Their customer service is atrocious. They are unprofessional and extremely rude & think they have a right to know about personal lives. I spoke to 2 women, one was supposedly a supervisor who were horrible to me and l was left in tears at the end of the call. This company needs to train their employees further on customer service or fire them. Anyone who treats their customers the way I was treated does not deserve a professional job. -0
Business response:
Michelle, our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We are sorry that you did not feel that you received this kind of service. However, we are not able to locate an account for you by the information given in this review. Please call us at 800-955-0021 ext 2900, so we can understand how to better serve you and others.
Since the first day of the pandemic affected me, I called them and tried to work something out.... Nothing! No help from 21st!! I even called HUD for help and brought 21st in with a 3 way call so they could ask them to help me.... All she could say was..... "nope, can't help you" I tried to send them a payment.... And they fedex it back to me!! WARNING!!!' THEY ARE NOT A FEDERALLY BACKED MORTGAGE!!! DO NOT USE THIS COMPANY!!! THERE ARE BETTER RESOURCES OUT THERE!!!
They do not like their customers they will not work with their customers and they take money out of your account without your permission when it's not automatic As far as I'm concerned there are big bunch of scammers that hate customers
Business response:
Willie, thank you for your feedback. We can assure you funds are never drafted from a customer's account without authorization. We would be happy to send you a detailed payment history and review your account history, please contact us at 800-955-0021 ext 2900 to discuss in further detail.
0 stars would be my actual rating if I could! 21st has some of the WORST people working there that I've ever dealt with, rude and harassing are an understatement. Do not do business here unless you like being called twice a day and emailed twice a day if your late on a payment just to be threatened with foreclosure. I've been told by Madeline that I should sell my belongings to come up with a payment, she also advised I beg friends and family for the money. The company I worked for closed their doors and almost immediately a... read more
Business response:
Jason, we are sorry to hear about your recent change in employment and health issues. Our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We are sorry that you did not feel that you received this kind of service.
I am a licensed Realtor and have been in business for over 5 years. 21st mortgage is by far the worst lender I've ever dealt with. Refusal to stand by their word. No one there has any idea what anyone else there is doing. No departments communicate with each other. Rudeness and unprofessionalism are just the icing on the cake.
Business response:
Dana, thank you for your feedback. Many of our processes are in place to protect our borrower. We are sorry you felt the lending process was less than ideal. We are committed to the highest level of customer service and strive for every conversation to be professional and courteous. We would appreciate the opportunity to better understand your experience and to resolve any of your concerns. Please contact us at 800-955-0021.
If I could give zero stars I would. This has been a NIGHTMARE company to deal with. Agents are rude, harassing, and hateful. Where every penny of my hard earned money goes is none of their business. I can understand a question if you're a little late with a payment, however a full blown verbal assault and telling me to "grow up" was uncalled for. I am absolutely at my wit's end with this atrocious company. Tell everyone you know to find any other way possible to avoid doing business with this company.
Business response:
Samantha, our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We are sorry that you did not feel that you received this kind of service. Please call us at 800-955-0021 ext. 2900, so we can understand how to better serve you and others.
21st mortgage accepted our application for a loan on a new mobile home. They quoted for a 17 year loan at 8+ % with a 10% deposit. We had to wait for the home to be built and after several months the build date was getting close. At this point 21st mortgage notified us that they needed a new application due to time lapse. We didn't see why this was necessary but went ahead with the new application. This time we were refused! 21stM said that our credit score was too low/there were "delinquencies" on our credit report and th... read more
Business response:
Richard, thank you for this feedback. We are sorry you felt your experience did not meet your expectations. All applications are subject to certain underwriting guidelines. You may call 800-955-0021 to speak to you Mortgage Loan Originator if you have additional details.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,880 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.