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21st Mortgage Corporation
- Mortgage Lenders
- Knoxville, TN
About this business
Location details
620 Market Street, Knoxville, TN, 37902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First of all the interest rate for their loans are ridiculous high and will take you forever to pay off. My problem with them now is I am trying to pay off my loan so I made a BIG payment and told them to apply it towards the principal (to help reduce the amount money owed due to interest) and they agreed. Only to find out it went toward future payments (escrow more interest and over a $1000 in late fees) They either ignore you or flat out tell you well this is how it is and tough luck. Never use this company. They will RIPP... read more
Business response:
Jeremy, we understand how you would feel frustrated in this situation. If we receive payments on an account and fees are due, those fees are paid first. We would be happy to discuss the details of your experience and would welcome a call at 800-955-0021 so we can understand how we may serve you better.
Terrible customer service. Called in to make a payment, which was late. Spoke to Delaney and made arrangements to make a payment today and arrange another payment at the end of the month. She was polite and placed me on hold to "update my info". She came back with her supervisor, Matt, on the phone who was very rude and unprofessional. I explained my situation and he continued to question me and yell at me. Stating how long its been since they talked to me and this is the house I live in and I'm not paying my money to him. O... read more
Business response:
Natalie, thank you for the feedback. We aim to provide excellent customer service and for every conversation to be professional and mutually respectful. We apologize if this is not what you felt you received. We would welcome the opportunity to understand more about your experience, please contact us at 800-955-0021.
I would give this rude, sickening, lying, evil company a negative number if it were allowed. They refused to work with us at all after my husband lost his job and then was unable to find one during the stay at home orders, three pandemic epidemics and two hurricanes my state has endured in a short time. We have been foreclosed on and have a sale date for our home. They are booting two people with autoimmune diseases out on the street during a pandemic. Nice, Warren Buffet! Now we know how you got your money! From the sufferi... read more
Business response:
Kimberly, we are very sorry to hear of your husband's change in employment and understand how your situation would be stressful. We aim to provide excellent customer service and for every conversation to be professional and mutually respectful. We apologize if this is not what you felt you received. We would welcome the opportunity to understand more about your experience, please contact us at 800-955-0021.
Emily ***** who works in customer service were very nice and presented good customer service. After dealing with this company for so many years, it's quiet refreshing to know there are professionals who value their customers. My husband and I are currently fixing our home after a devastating storm and we have to go through 21st to receive payment to buy materials and to pay the contractor because of the amount of the insurance settlement. We have talked to many reps who say they with keep in touch with us regarding tracking ... read more
Business response:
Avery, thank you for your feedback. We are happy you received the exceptional customer service we strive to provide from Emily. We would like to learn more about how we can better assist you, please contact us at 800-955-0021 to discuss in more detail.
Horrible company please research and pick another company. I didn't not and regret it monthly when paying my bill.
Business response:
Pamela, we are sorry to hear your experience with our company did not meet expectations. We would like to understand how we can better serve you. Please contact us if you would like to discuss in additional detail at 800-955-0021 ext 2900.
James D My wife and I wanted to purchase a home that was 44k. We were going to put down 22k, leaving 22k needed for financing. That's 50% instant equity. The loan got approved, I sent the approval to the homeowner along with the 2k deposit. The lender said that I need to pay off my car loan of $10,700 as well. I paid off the car loan and THEN they came back and said they can't count my overtime or bonuses I've been receiving (for the last 2.5 years), then denied me after I was approved, paid the $10,700 car loan off, paid a ... read more
Business response:
James, thank you for bringing this to our attention. We regret you had anything but a positive experience during your application process. Please contact us at 800-955-0021 ext 1456 to discuss your situation in more detail.
Horrible customer service. They were very rude. We are having a really hard time during all of this I am very behind on my mortgage and I called today to try and work out some kind of plan and they were just rude. I had to take a lower paying job and my husband is trying to find work, my son is moving in to help with the payments but all they could tell me is that it is going to the attorney's on Monday and that they wish me luck! I don't want to lose my house and I even apologized for not taking care of this, I understand i... read more
Business response:
Traci, thank you for your feedback. We are sorry to hear of your current circumstances and that your experience with our representative did not meet your expectations. Our Financial Counselors often ask questions to assess the best way to help our customers in our effort to help every customer return their account to current status. We expect every conversation to be mutually respectful and professional and regret you did not feel this was the case. Please contact us at 800-955-0021 ext 2900 if you would like to discuss in m... read more
I have had nothing but trouble with this company from the very beginning of applying for the loan in 2018 even though I have excellent credit and have never made a late payment. My taxes and insurance are financed into my loan. I put more than 20% down on the property. They kept asking for more and more documents. Finally I closed in mid 2018. The original payment was $690. Per month. ( I'm rounding these amounts off)I always sent in $700. Last year they raised the payment to $720. Sighting escrow shortage. Last September (2... read more
Made a claim for damage done to my roof during a storm aug 4 2020. The process in itself is horrid. The adjuster came a week later. He said he would be there at 3pm. Then, called us to say he was at the house at noon. We were not able to show the damage inside the house as we have been displaced due to the mold growing inside our house from all the water that got in. Needless to say they didn't assess the damage on the inside of the home. After taking out the 1k deductible and almost 1k in fees, it left us paying some out of... read more
Business response:
Bonnie, thank you for your feedback. We certainly can understand how your situation would be frustrating .Please call our customer service department at 800-955-0021 ext 2900 to discuss the insurance claim.
Frequently asked questions about 21st Mortgage Corporation
How is 21st Mortgage Corporation rated?
21st Mortgage Corporation has a 4.6 star rating with 18,257 reviews.
When is 21st Mortgage Corporation open?
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.